The report contains data and analysis regarding the performance of UK fixed-line broadband services delivered to residential consumers in November 2016. Specifically, it provides information on the average performance of ADSL, cable and fibre-to-the-cabinet broadband packages, presented at a national level, as well as separately for a number of the UK’s most popular ISP packages.
We have produced this report to provide consumers with useful information on the performance of broadband services. We have also published a short consumer guide to home broadband, which includes high-level summaries of some of the analysis in this report, and an interactive data visualisation tool. This report is published in accordance with Ofcom’s duty to carry out and publish research on the experience of consumers.