Telecommunications Market Data Update Q2 2016

27 October 2016

In the following section we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

Please note that this update includes restated figures for ‘other’ fixed providers. This is due to Ofcom revising its estimates for those fixed operators that do not submit quarterly data to Ofcom.

Fixed voice services

  • Total UK fixed line voice retail revenues increased by £20m (0.9%) in Q2 2016 to £2.1bn. This represented an increase of £58m (2.8%) compared to Q2 2015. BT’s share of these revenues was 43.9%, in line with a year previously. 
  • Access revenues accounted for 74.8% of total retail fixed voice revenue in Q2 2016, an increase of 2.9 percentage points compared to a year previously. 
  • UK fixed lines generated 16.4 billion minutes of outgoing calls in Q2 2016, down 1.0 billion (5.9%) compared to the previous quarter and 2.0 billion (10.6%) less than in Q2 2015. 
  • The total number of fixed exchange lines (including PSTN lines and ISDN channels) was 33.6 million at the end of Q2 2016, a decrease of 67,000 (0.2%) compared to a year previously.

Fixed broadband

  • There were 24.9 million fixed broadband connections at the end of Q2 2016, 684,000 (2.8%) more than there had been a year previously. BT’s retail share of these connections was 32.8%, an 0.5 percentage point increase compared to Q2 2015.
  • Of these connections, 24.5% (6.1 million) were classified as being ‘other inc. FTTx’ (almost all of which are fibre broadband connections), an increase of 5.5 percentage points compared to a year previously.

Mobile services

  • Mobile telephony services generated £3.8bn in retail revenues in Q2 2016, up £22m (0.6%) compared to the previous quarter and a £37m (1.0%) increase compared to Q2 2015.
  • Outgoing mobile call volumes increased by 1.2 billion (3.3%) to 38.1 billion minutes in Q2 2016. This represented an increase of 2.3 billion minutes (6.4%) compared to a year previously.
  • The total number of outgoing SMS and MMS messages was 23.7 billion in Q2 2016, a decrease of 0.5 billion messages (2.1%) compared to the previous quarter and a fall of 2.0 billion messages (7.8%) compared to a year previously.
  • The number of active mobile subscribers decreased by 0.9 million (1.1%) in the year to Q2 2016, to 83.6 million. Over the same period, the number of dedicated mobile broadband subscriptions (excluding M2M) increased by 0.1 million (2.5%) to 5.5 million.


Q2 2016 Telecom Data Update datafile (CSV, 18.6 KB)

Q2 2016 telecoms tables (PDF, 237.7 KB)