Telecommunications Market Data Update Q2 2011

17 November 2011

In the following section we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

Fixed voice

  • Total UK fixed line voice retail revenues were £2.2bn in Q2 2011, £168m (7.2%) lower than in Q2 2010. BT’s share of these revenues was 49.8%, 0.6 percentage points higher than in the previous quarter.
  • 29.1 billion minutes of fixed-originated calls were made during the quarter, 9.1% less than a year previously.
  • There were 33.3million fixed lines at the end of June 2011, a 158,000 decrease compared to June 2010. BT’s share of fixed lines fell to under 50% for the first time during the quarter, and was 49.3% at the end of the period.

Fixed broadband

  • The total number of non-corporate fixed broadband connections passed 20 million for the first time during the quarter, and there were 20.3 million at the end of June 2011, 7.3% more than there had been a year previously.
  • BT’s share of fixed broadband connections was 28.0% at the end of June 2011, one percentage point higher than at the end of Q2 2010.


  • Mobile voice and data services generated an estimated £3.7bn in revenues in Q2 2011, £36m (1.0%) less than in 2010 Q2.
  • For the second successive quarter mobile-originated call volumes (30.7 billion minutes) were higher than fixed-originated call volumes, with mobile now accounting for 51.3% of outgoing call volumes, though mobile call volumes still fell fell 1.6% compared to Q2 2010.
  • Growth in the total number of SMS and MMS messages appears to have slowed, with the number sent in Q2 2011 0.2% higher than Q1 2011. This follows a rise of 2.5% in the previous quarter and a rise of 18.8% from Q2 2010 to Q2 2011.
  • The total number of UK mobile connections fell by 316,000 to 80.8 million in Q2 2011.  Pre-pay connections fell by 858,000 as consumers continue to migrate to pay-monthly contracts (up by 539,000). Of the 80.8 million total connections, 5.0 million (6.2%) were mobile broadband datacards or dongles.

The full document is available below

Full Report

Telecommunications market data tables Q2 2011 (PDF, 494.4 KB)

Telecommunications market data tables Q2 2011 (CSV, 21.6 KB)