Telecommunications Market Data Update Q2 2012

10 April 2012

In the following section we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

Fixed voice

  • UK fixed telephony services generated £2.1bn in revenues in Q2 2012, £60m (2.7%) less than they did in Q2 2011. BT's market share of these revenues was 46.3%, 2.8 percentage points less than it had been a year previously.
  • There were 33.2 million fixed lines at the end of June 2012, 77,000 (0.2%) less than was the case a year previously.
  • There were 26.8 billion minutes of fixed-originated calls in Q2 2012, 2.3 billion minutes (8.0%) less than in Q2 2011. Over the same period BT's share of fixed-originated call volumes increased by 0.3 percentage points to 37.0%.

Fixed broadband

  • At the end of June 2012 there were 21.1 million UK residential and SME fixed broadband connections, 1.3 million (6.5%) more than was the case a year previously.
  • BT's retail share of these connections continued to increase in Q2 2012, and was 29.4% at the end of the quarter, 0.7 percentage points higher than it had been in Q2 2011.


  • In Q2 2012, mobile revenues increased by 0.5% quarter-on-quarter and by 0.4% year-on-year. The largest component of this was access and bundled services (subscriptions), which increased 1.0% quarter-on-quarter and 6.5% year-on-year.
  • In Q2 2012, mobile call volumes fell 1.6% quarter-on-quarter, and by 0.4% year-on-year. The main contributors to this decline were calls to fixed lines and on-net mobile calls.
  • The volume of SMS and MMS messages sent fell for a second consecutive quarter, meaning the total was 2.9% below its Q4 2011 peak.
  • The total number of mobile subscribers increased to 81.7 million; up by 0.4% quarter-on-quarter and by 0.6% year-on-year, taking the proportion of subscribers on post-pay tariffs to 51.1%. The number of mobile broadband subscribers fell for a second consecutive quarter, to 4.956million.

Full Report

Q2 2012 Telecoms Data Tables (CSV, 20.5 KB)

Q2 2012 telecoms data tables (PDF, 495.6 KB)