Telecommunications Market Data Update Q2 2017

02 November 2017

In this update, we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

Fixed voice services

  • UK fixed voice service revenues totalled £2.1bn in Q2 2017, in line with the previous quarter but a decrease of £20m (1.0%) from Q2 2016. BT’s share of these revenues (excluding EE) was 43.5%, down by 0.4 percentage points year-on-year.
  • Access revenues continued to increase, up by £19m from Q1 2017, while call revenues decreased by £23m over the same period. In Q2 2017 access accounted for 77.2% of total fixed voice service revenues, up 2.4pp year-on-year.
  • There were 33.2 million fixed exchange lines (including PSTN and ISDN channels) in Q2 2017, 150k fewer than in Q1 2017 and a 1.3% (449k) decrease compared to a year previously.
  • UK landlines generated 13.4 billion minutes of outgoing calls in Q2 2017, a 1.5 billion minute (10%) decline compared to Q1 2017, representing an acceleration in the rate at which outgoing fixed call volumes are falling.

Fixed broadband

  • The UK had 25.3 million fixed broadband connections in Q2 2017, up 0.2% (46k) from the previous quarter and 2.0% (508k) from Q2 2016.
  • BT (excluding EE)’s retail share of these connections was 32.6%, unchanged from Q1 2017 but a year-on-year decrease of 0.3 percentage points.
  • There were 7.5 million “other inc. FTTx” connections (which are predominantly fibre broadband connections) at the end of Q2 2017, accounting for 29.4% of the total. This represented a year-on-year increase of 1.5 million lines (25.7%).

Mobile services

  • Mobile telephony services generated £3.8bn in retail revenues in Q2 2017, a £19m (0.5%) increase from the previous quarter and a £40m (1.1%) increase compared to a year previously.
  • The number of active mobile subscriptions (excluding M2M connections) was 84.1 million at the end of Q2 2017, up 0.4 million (0.4%) from a year previously. Over the same period, the number of dedicated mobile broadband subscriptions (again, excluding M2M) remained stable at 5.0 million.
  • Average revenue per subscriber in Q2 2017 was £15.27, with pay-monthly subscribers generating more revenue than PAYG (at £20.77 and £4.8 respectively).

Telecoms data tables Q2 2017 (PDF, 732.3 KB)

Telecoms data tables Q2 2017 (CSV, 18.7 KB)