Telecommunications Market Data Update Q3 2017

25 January 2018

In this update we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

Fixed voice services

  • Total UK fixed voice service revenues stood at £2.1bn in Q3 2017, a decrease of £15m (0.7%) from the previous quarter and £38m (1.8%) from Q3 2016. BT’s share of these revenues (excluding EE) was 43.3%, a fall of 1.6 percentage points compared to a year previously.
  • Fixed voice call volumes continued to decline in Q3 2017, with the total number of outgoing minutes generated by UK landlines dropping by 3.2% to 12.8 billion, representing a year-on-year decrease of 18.4%.
  • There were 32.8 million fixed exchange lines (including PSTN lines and ISDN channels) at the end of Q3 2017, 227k (0.7%) fewer than in Q2 2017 and a 746k (2.2%) fall compared to a year previously.

Fixed broadband services

  • There were 25.4 million UK fixed broadband lines at the end of Q3 2017, an increase of 80k (0.3%) compared to Q2 2017 and up 432k (1.7%) from a year previously.
  • Of these lines, 7.9 million (31.1%) were “other inc. FTTx” lines – predominantly fibre broadband connections -  a 5.9pp year-on-year increase.
  • BT’s retail share of fixed broadband lines (excluding EE) was 32.5% at the end of Q3 2017, a 0.1pp fall compared to the previous quarter and a year-on-year decrease of 0.4pp.

Mobile services

  • Mobile telephony services generated £3.9bn in retail revenues in Q3 2017, a £104m (2.7%) increase from the previous quarter and a £56m (1.4%) increase compared to a year previously.
  • The number of active mobile subscriptions (excluding M2M connections) was 84.5 million at the end of Q3 2017, up 0.3 million (0.4%) from a year previously. Over the same period, the number of dedicated mobile broadband subscriptions (excluding M2M) remained stable at 5.0 million.
  • Average revenue per subscriber in Q3 2017 was £15.62, with post-pay subscribers generating more revenue than pre-pay subscribers (at £21.08 and £5.03 respectively).

Telecommunications data revenues, volumes and market share update Q3 2017 (PDF, 362.2 KB)

Telecommunications data revenues, volumes and market share update Q3 2017 (CSV, 17.6 KB)