Telecommunications Market Data Update Q4 2016

27 April 2017

In the following section we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

Fixed voice services

  • Fixed voice services generated £2.1bn in Q4 2016, in line with the previous quarter and a £21m (1.0%) increase compared to a year previously. BT’s share of these revenues (excluding EE) was 44.0%, a 0.5 percentage point fall compared to Q4 2015.
  • There was a total of 33.5 million UK PSTN lines and ISDN channels at the end of 2016. This represented a year-on-year decrease of 211k (0.6%) and a decline of 74k (0.2%) compared to the previous quarter.
  • UK landlines generated 15.6 billion minutes of outgoing calls in Q4 2016, a fall of 2.1 billion minutes (12.1%) compared to a year previously.

Fixed broadband

  • There were 25.3 million UK fixed broadband connections at the end of 2016, a year-on-year increase of 542k (2.2%) and 216k (0.9%) more than in the previous quarter.
  • BT’s share of these lines (excluding EE) was 32.8%, an increase of 0.4 percentage points compared to Q4 2015.
  • There were 6.8 million ‘other (inc. FTTx)’ fixed broadband lines, predominantly comprised of superfast fibre broadaband connections, at the end of 2016, a year-on-year increase of 1.2 million (22%). This represented 26.8% of the total, up from 22.5% a year previously.

Mobile services

  • Mobile telephony services generated £3.9bn in retail revenues in Q4 2016, a £15m (0.4%) decrease from the previous quarter and a £30m (0.8%) increase compared to Q4 2015.
  • Total outgoing mobile call volumes were 38.0 billion minutes in Q4 2016, an increase of 0.4 billion minutes (1.0%) since the previous quarter and up 1.2 billion minutes (3.2%) since Q4 2015.
  • The total number of outgoing SMS and MMS messages was 23.7 billion in Q4 2016, down 0.3 billion (1.4%) on the previous quarter and down 1.5 billion messages (5.9%) compared to Q4 2015.
  • The number of active mobile subscriptions (excluding M2M connections) decreased by 1.2 million (1.4%) to 83.5 million in the year to Q4 2016. Over the same period, the number of dedicated mobile broadband subscriptions (again, excluding M2M) dropped 0.6 million (11.0%) to 5.0 million.

Q4 2016 telecoms data tables (PDF, 597.8 KB)

Q4 2016 telecoms data tables (CSV, 18.7 KB)