‘020’ became the Geographic Area Dialling Code for London in 1998 with the purpose of increasing the numbering capacity to meet demand. However, available numbers beginning with a ‘7’ or an ‘8’ are now nearing exhaustion - and in the summer of 2005 a new sub range, beginning with a ‘3’, will be opened up (i.e. (020) 3XXX XXX). All existing numbers beginning with a ‘7’ or an ’8’ will remain unchanged.
Significant improvement in general accuracy levels across the DQ market with 95% of calls to 118 services resulting in the exact number or an acceptable alternative being given, and 90% being given the exact number.
In its 2004/05 Annual Plan, Ofcom stated that one of its key operating priorities was to carry out further monitoring and review of the performance of 118 directory enquiry (DQ) services in conjunction with the Independent Committee for the Supervision of Standards of Telephone Information Services (ICSTIS). Ofcom supports Oftelís decision to liberalise the DQ market, but recognises that this is an area which has attracted a significant level of attention and criticism from the media, consumer groups and the public particularly after the legacy 192 and 153 numbers were switched off on 24 August 2003.