Nuisance calls


Ofcom’s regular research into nuisance calls measures the frequency of the nuisance calls UK consumers receive on their home landline phone.

We gather real-time data about these types of calls, including the date, time and duration of nuisance calls, and a full description of the experience; i.e. the company/person calling, what the call was about, and whether the caller’s telephone number was identifiable.

Ofcom monitors consumers' experience of nuisance calls via its Consumer Complaints omnibus study. A nationally representative sample of UK landline users are asked about their personal experience of nuisance calls on their home landline phone ‘in the past four weeks’. Fieldwork is carried out every two months, to allow Ofcom to monitor any seasonal changes.

2019

Consumer concerns tracker (PDF, 1.2 MB) (May 2019)

Consumer concerns tracker (XLSX, 858.3 KB) (May 2019)

Nuisance calls panel research: Wave 6 (PDF, 3.9 MB) (March 2019)

Nuisance calls panel research: Wave 6 data tables (PDF, 417.8 KB) (March 2019)

2017

Nuisance calls panel research: Wave 5 (May 2017)

2016

Nuisance calls panel research: Wave 4 (May 2016)

2015

Nuisance calls panel research: Wave 3 (May 2015)

2014

Ofcom and ICO 20 research into the effectiveness of the Telephone Preference Services Jul 2014

Nuisance calls panel research: May 2014 (wave 2)  May 2014

2013

Nuisance calls panel research: May 2013 May 2013