Nuisance calls

Ofcom’s regular research into nuisance calls measures the frequency of the nuisance calls UK consumers receive on their home landline phone. We gather real-time data about these types of calls, including the date, time and duration of nuisance calls, and a full description of the experience; i.e. the company/person calling, what the call was about, and whether the caller’s telephone number was identifiable.

Ofcom monitors consumers' experience of nuisance calls via its Consumer Complaints omnibus study. A nationally representative sample of UK landline users are asked about their personal experience of nuisance calls on their home landline phone ‘in the past four weeks’. Fieldwork is carried out every two months, to allow Ofcom to monitor any seasonal changes.


Nuisance calls panel research 2017 wave 5, May 2017


Nuisance calls panel research 2016: wave 4,  May 2016


Nuisance calls panel research: Wave 3, May 2015


Ofcom and ICO 20 research into the effectiveness of the Telephone Preference Services Jul 2014

Nuisance calls panel research: May 2014 (wave 2)  May 2014


Nuisance calls panel research: May 2013 May 2013