Facilitating access to Alternative Dispute Resolution (ADR): Study by Mott MacDonald

09 September 2015

This document is a report of a study carried out by Mott MacDonald, looking at whether communications providers are writing to consumers with unresolved complaints to inform them of their right to go to ADR. The study looked at a number of complaint cases randomly sampled from cases that had been accepted for consideration by an ADR scheme during January-June 2014 to see whether this had happened.

Full report

Facilitating access to Alternative Dispute Resolution (ADR): Study by Mott MacDonald (PDF, 608.1 KB)