Broadband services for SMEs: assessment and action plan

25 June 2015

This document sets out Ofcom’s views on the provision and availability of communications services for small and medium enterprises (SMEs) in the UK, defined as businesses with fewer than 250 employees.

It focuses primarily on broadband services and considers whether the provision of broadband adequately addresses the needs of SMEs in terms of availability and product range, and how easy it is for SMEs to navigate the market and switch between providers. We outline the next steps for Ofcom to address the issues identified, and where appropriate, make recommendations to other policy makers and to industry.

This document will be of interest to SMEs and their representatives, the telecoms industry, policy makers, and organisations with an interest in the availability of communications services to SMEs and how these services are used.

Broadband services for SMEs: assessment and action plan PDF, 735.0 KB
25 Jun 2015

Annex 2 - SME Experience of communications services PDF, 323.0 KB
A report for Ofcom by Jigsaw Research, 18 Jun 2015

Annex 3 - Understanding the demand for communications services by SMEs PDF, 1.9 MB
A report for Ofcom by Analysys Mason, 27 Apr 2015

SME experience of communications services – a research report PDF, 1.1 MB
A report for Ofcom by Jigsaw research, 06 Nov 2014