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Telecoms data updates

  • Data
  • Research

Quarterly updates tracking key trends emerging from the data we collect on the UK telecommunications sector including fixed voice services, mobile services and fixed broadband.

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates

Telecommunications Market Data Update Q1 2017

  • Data
  • Research

31 August 2017

In this update, we highlight some of the key trends emerging in Q1 2017 from the data we collect on the UK telecommunications sector.

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates/telecommunications-market-data-update-q1-2017

UK home broadband performance, November 2016: Performance of fixed-line broadband delivered to UK residential consumers

  • Research

22 August 2017

Report containing data and analysis regarding the performance of UK fixed-line broadband services delivered to residential consumers in November 2016.

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/uk-home-broadband-performance-2016

The Communications Market 2017

  • Data
  • Research

03 August 2017

Our latest research reveals the UK has become a nation of ‘binge-viewers'.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017

The Communications Market: Data downloads

  • Data
  • Research

03 August 2017

Data downloads for the Communications Market Report 2017, including charts and CSV data files.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017/data-downloads

The Communications Market: Interactive

  • Data
  • Research

03 August 2017

The interactive reports for Ofcom's Communications Market Report 2017.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017/interactive

General telecoms

  • Data
  • Research

Our general telecoms research examines technological and procedural opportunities across the sector.

https://www.ofcom.org.uk/research-and-data/telecoms-research/general

The Communications Market: Bitesize

  • Data
  • Research

03 August 2017

This summary report draws on the findings of the 2017 Communications Market Report.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017/the-communications-market-bitesize

The Communications Market: Wales

  • Data
  • Research

03 August 2017

The availability of faster internet connectivity continues to grow, primarily as a result of the Welsh Government’s Superfast Cymru programme which is being implemented by BT.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017/wales

The Communications Market: Scotland

  • Data
  • Research

03 August 2017

This report highlights a number of developments that have taken place in Scotland over the past year, as well as showing differences in consumers’ use, take-up and engagement with media and communications services.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017/scotland

The Communications Market: Northern Ireland

  • Data
  • Research

03 August 2017

The report gives an overview of Northern Ireland’s communications markets.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017/northern-ireland

Enriching understanding of standalone voice customers

  • Research

28 July 2017

This research was commissioned to support our Review of the Market for Standalone Landline Telephone Services. Its aim was to gain an understanding of Standalone Voice Customers’ usage and attitudes towards their landline provider.

https://www.ofcom.org.uk/research-and-data/telecoms-research/fixed-line-phones/enriching-understanding-of-standalone-voice-customers

Telecoms and pay-TV complaints Q1 (January to March) 2017 interactive data

  • Data

28 June 2017

This interactive data is a supplement to our Q1 (January to March) 2017 report on telecoms and pay-TV complaints.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data/telecoms-and-pay-tv-complaints-q1-january-to-march-2017-interactive-data

Telecoms and pay-TV complaints data

  • Research

These documents are intended to help consumers make better informed decisions, especially those who are thinking about changing provider or purchasing a new service. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data

Mobile and smartphones

  • Data
  • Research

Our research investigates the range of mobile options available to consumers, in terms of different providers and opportunities for enhanced performance.

https://www.ofcom.org.uk/research-and-data/telecoms-research/mobile-smartphones

Fixed-line phones

  • Data
  • Research

Ofcom's fixed-line telephone research aims to identify developments and trends and establish what methods work best for consumers.

https://www.ofcom.org.uk/research-and-data/telecoms-research/fixed-line-phones

Providers, bills, complaints and switching

  • Data
  • Research

This involves ensuring that telecoms providers do their best to appeal for consumers, and offer the best service they can.

https://www.ofcom.org.uk/research-and-data/telecoms-research/providers-bills-complaints-switching

Report: Comparing Service Quality

  • Research

12 April 2017

Read the research report on service quality in the UK.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/quality-of-service/report

Pricing trends for communications services

  • Research

15 March 2017

This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/general-communications/pricing

Access and inclusion

  • Research

15 March 2017

In this report, we present a range of data on the availability, take-up, use and affordability of communications services.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/accessibility-research/access-and-inclusion