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Telecoms and pay-TV complaints data

  • Research

These documents are intended to help consumers make better informed decisions, especially those who are thinking about changing provider or purchasing a new service. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data

Telecoms data updates

  • Data
  • Research

Quarterly updates tracking key trends emerging from the data we collect on the UK telecommunications sector including fixed voice services, mobile services and fixed broadband.

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates

Telecommunications Market Data Update Q4 2019

  • Data

18 June 2020

Key trends emerging in Q3 2019 from the data we collect on the UK telecommunications sector.

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates/telecommunications-market-data-update-q4-2019

Interactive report

  • Data
  • Research

Interactive visualisation of data from Connected Nations 2019.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-update-spring-2020/interactive-report

UK home broadband performance, measurement period November 2019

  • Research

13 May 2020

Our annual home broadband performance report compares how different broadband packages perform, using data from monitors installed on people's broadband routers.

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/home-broadband-performance-2019

Wifi performance testing of home broadband routers

  • Research

13 May 2020

Overview, technical details and the anonymised results of our Wi-Fi performance testing on fifteen home broadband routers.

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/broadband-speeds/wi-fi-performance-testing

UK home broadband performance, November 2019: Interactive data

  • Research

13 May 2020

Interactive data for the UK home broadband performance report, November 2019.

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/home-broadband-performance-2019/interactive-data

Improving broadband and landline standards

  • Research

06 May 2020

A review of how Ofcom's quality of service rules have affected Openreach's service level performance.

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/improving-broadband-and-landline-standards

ADR schemes' performance

  • Data

29 April 2020

A quarterly update on ADR schemes' performance against key performance indicators (KPI).

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/adr-schemes/adr-schemes-performance

Download numbering data

  • Data

15 April 2020

We publish data on which UK telephone numbers are available for allocation or are allocated, and lists of codes for use in number porting and other administrative tasks.

https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/numbering/numbering-data

Telecommunications Market Data Update Q3 2019

  • Data

30 January 2020

Key trends emerging in Q3 2019 from the data we collect on the UK telecommunications sector.

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates/q3-2019

The Communications Market Report – Interactive data

  • Data

https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/interactive-data

Telecoms and pay-TV complaints interactive data

  • Data

24 January 2020

This interactive data is a supplement to our Q2 (April to June) 2017 report on telecoms and pay-TV complaints.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data/interactive-data

Pricing trends for communications services

  • Research

09 January 2020

This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/general-communications/pricing

Nations' supplements

  • Research

Reports on the communications infrastructures of England, Scotland, Wales and Northern Ireland.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-2019/nations-supplements

Interactive report

  • Data
  • Research

Interactive visualisation of data from Connected Nations 2019.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-2019/interactive-report

International broadband scorecard 2019: interactive data

  • Data

20 December 2019

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/eu-broadband-scorecard/2019-interactive-data

Data downloads

  • Data

We have made some of the data that underpins the Connected Nations report available for download.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-2019/data-downloads

Connected Nations 2019

  • Research

Our 2019 report on the UK's communications infrastructure.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-2019

Main report

  • Research

This is Ofcom’s annual, in-depth look at the coverage of broadband and mobile networks in the UK.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-2019/main-report