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Telecoms and pay-TV complaints Q1 (January to March) 2017 interactive data
- Data
28 June 2017
https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data/telecoms-and-pay-tv-complaints-q1-january-to-march-2017-interactive-data
Telecoms and pay-TV complaints data
- Research
These documents are intended to help consumers make better informed decisions, especially those who are thinking about changing provider or purchasing a new service. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data
Mobile and smartphones
- Data
- Research
Our research investigates the range of mobile options available to consumers, in terms of different providers and opportunities for enhanced performance.
https://www.ofcom.org.uk/research-and-data/telecoms-research/mobile-smartphones
Fixed-line phones
- Data
- Research
https://www.ofcom.org.uk/research-and-data/telecoms-research/fixed-line-phones
General telecoms
- Data
- Research
Our general telecoms research examines technological and procedural opportunities across the sector.
https://www.ofcom.org.uk/research-and-data/telecoms-research/general
Providers, bills, complaints and switching
- Data
- Research
This involves ensuring that telecoms providers do their best to appeal for consumers, and offer the best service they can.
https://www.ofcom.org.uk/research-and-data/telecoms-research/providers-bills-complaints-switching
Telecoms data updates
- Data
- Research
Quarterly updates tracking key trends emerging from the data we collect on the UK telecommunications sector including fixed voice services, mobile services and fixed broadband.
https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates
Report: Comparing Service Quality
- Research
12 April 2017
Read the research report on service quality in the UK.
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/quality-of-service/report
UK home broadband performance, November 2016: Performance of fixed-line broadband delivered to UK residential consumers
- Research
12 April 2017
Report containing data and analysis regarding the performance of UK fixed-line broadband services delivered to residential consumers in November 2016.
https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/uk-home-broadband-performance-2016
Pricing trends for communications services
- Research
15 March 2017
This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/general-communications/pricing
Access and inclusion
- Research
15 March 2017
In this report, we present a range of data on the availability, take-up, use and affordability of communications services.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/accessibility-research/access-and-inclusion
Automatic compensation research
- Research
15 March 2017
Data which provides insights into the degree to which consumers experience loss of service of their landline and broadband services and their experience of such loss.
https://www.ofcom.org.uk/research-and-data/telecoms-research/providers-bills-complaints-switching/automatic-compensation-research
Review of latest developments in the Internet of Things
- Research
14 March 2017
https://www.ofcom.org.uk/research-and-data/telecoms-research/general/review-of-latest-developments-in-the-internet-of-things
SMEs and communications services
- Research
Research on the availability and experience of communications services for SMEs in the UK
https://www.ofcom.org.uk/research-and-data/multi-sector-research/general-communications/consumer-experience/sme-research
Smartphone Cities
- Research
16 December 2016
The UK is increasingly becoming a smartphone society, with 70% of all adults owning a smartphone in the second half of 2015, making the performance of mobile networks more important than ever.
https://www.ofcom.org.uk/research-and-data/telecoms-research/mobile-smartphones/smartphone-cities
Telecommunications Market Data Update Q2 2016
- Data
27 October 2016
https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates/q2-2016
Telecoms search
- Data
- Research
https://www.ofcom.org.uk/research-and-data/telecoms-research/telecoms-search
Attitudes to potentially offensive language and gestures on TV and radio
- Research
30 September 2016
Ofcom commissioned this research to inform its decisions about potentially offensive language.
https://www.ofcom.org.uk/research-and-data/tv-radio-and-on-demand/tv-research/offensive-language-2016
Latest telecoms and pay TV complaints revealed
- Data
28 September 2016
Data on the volume of consumer complaints it received against the major providers of telecoms and pay-TV services.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2016/telecoms-and-pay-tv-complaints-sept16
Mobile switching research
- Research
Quantitative and qualitative research reports about mobile switching.
https://www.ofcom.org.uk/research-and-data/telecoms-research/providers-bills-complaints-switching/switching/mobile-switching