Telecoms search

ADR schemes' performance

31 July 2019

A quarterly update on ADR schemes' performance against key performance indicators (KPI).

https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/dispute-resolution/adr-schemes-performance

Telecoms data updates

Quarterly updates tracking key trends emerging from the data we collect on the UK telecommunications sector including fixed voice services, mobile services and fixed broadband.

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates

Telecoms and pay-TV complaints interactive data

23 July 2019

This interactive data is a supplement to our Q2 (April to June) 2017 report on telecoms and pay-TV complaints.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data/interactive-data

Telecoms and pay-TV complaints data

These documents are intended to help consumers make better informed decisions, especially those who are thinking about changing provider or purchasing a new service. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data

Mobile and smartphones

Our research investigates the range of mobile options available to consumers, in terms of different providers and opportunities for enhanced performance.

https://www.ofcom.org.uk/research-and-data/telecoms-research/mobile-smartphones

Providers, bills, complaints and switching

This involves ensuring that telecoms providers do their best to appeal for consumers, and offer the best service they can.

https://www.ofcom.org.uk/research-and-data/telecoms-research/providers-bills-complaints-switching

Interactive data

04 July 2019

https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/interactive-data

The Communications Market 2019

04 July 2019

https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2019

Connected Nations update: Spring 2019

31 May 2019

This is our latest Spring update on progress made on broadband and mobile network coverage in the UK and its nations since Connected Nations 2018.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-update-spring-2019

International broadband scorecard 2018: interactive data

20 May 2019

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/eu-bbroadand-scorecard/2018-interactive-data

UK home broadband performance, measurement period November 2018

08 May 2019

Our annual home broadband performance report compares how different broadband packages perform, using data from monitors installed on people's broadband routers.

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/home-broadband-performance-2018

UK home broadband performance, November 2018: Interactive data

08 May 2019

Interactive data for the UK home broadband performance report, November 2018.

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/home-broadband-performance-2018/interactive-data

Economic Geography – The determinants of mobile and fixed coverage in the UK

02 May 2019

This report investigates the commercial drivers behind an operator's decision to upgrade its network, and the factors determining the level of available 3G and 4G mobile coverage.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/availability-of-communication-services/economic-geography-2019

Download numbering data

01 May 2019

We publish data on which UK telephone numbers are available for allocation or are allocated, and lists of codes for use in number porting and other administrative tasks.

https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/numbering/numbering-data

Report: Choosing the best broadband, mobile and landline provider

30 April 2019

Read the research report on service quality in the UK.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/quality-of-service/report

Pricing trends for communications services

13 February 2019

This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/general-communications/pricing

Supporting the expanding role of wireless innovation in UK industry: a discussion paper

01 February 2019

This paper explores what forms this wireless connectivity could take and how best to ensure it meets the needs of UK consumers and industry.

https://www.ofcom.org.uk/spectrum/spectrum-management/supporting-role-wireless-innovation-uk-industry

Access and inclusion

14 January 2019

In this report, we present a range of data on the availability, take-up, use and affordability of communications services.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/accessibility-research/access-and-inclusion

General telecoms

Our general telecoms research examines technological and procedural opportunities across the sector.

https://www.ofcom.org.uk/research-and-data/telecoms-research/general

The Future of Telephone Numbering: a qualitative research study

08 January 2019

Ofcom commissioned Futuresight to conduct in-depth qualitative research among consumers to update its understanding of telephone number use in the UK.

https://www.ofcom.org.uk/research-and-data/telecoms-research/general/future-of-telephone-numbering