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Telecoms data updates
- Data
- Research
Quarterly updates tracking key trends emerging from the data we collect on the UK telecommunications sector including fixed voice services, mobile services and fixed broadband.
https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates
Telecommunications Market Data Update Q1 2017
- Data
- Research
31 August 2017
In this update, we highlight some of the key trends emerging in Q1 2017 from the data we collect on the UK telecommunications sector.
https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates/telecommunications-market-data-update-q1-2017
UK home broadband performance, November 2016: Performance of fixed-line broadband delivered to UK residential consumers
- Research
22 August 2017
Report containing data and analysis regarding the performance of UK fixed-line broadband services delivered to residential consumers in November 2016.
https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/uk-home-broadband-performance-2016
The Communications Market 2017
- Data
- Research
03 August 2017
Our latest research reveals the UK has become a nation of ‘binge-viewers'.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017
The Communications Market: Data downloads
- Data
- Research
03 August 2017
Data downloads for the Communications Market Report 2017, including charts and CSV data files.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017/data-downloads
The Communications Market: Interactive
- Data
- Research
03 August 2017
The interactive reports for Ofcom's Communications Market Report 2017.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017/interactive
General telecoms
- Data
- Research
Our general telecoms research examines technological and procedural opportunities across the sector.
https://www.ofcom.org.uk/research-and-data/telecoms-research/general
The Communications Market: Bitesize
- Data
- Research
03 August 2017
This summary report draws on the findings of the 2017 Communications Market Report.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017/the-communications-market-bitesize
The Communications Market: Wales
- Data
- Research
03 August 2017
The availability of faster internet connectivity continues to grow, primarily as a result of the Welsh Government’s Superfast Cymru programme which is being implemented by BT.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017/wales
The Communications Market: Scotland
- Data
- Research
03 August 2017
This report highlights a number of developments that have taken place in Scotland over the past year, as well as showing differences in consumers’ use, take-up and engagement with media and communications services.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017/scotland
The Communications Market: Northern Ireland
- Data
- Research
03 August 2017
The report gives an overview of Northern Ireland’s communications markets.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2017/northern-ireland
Enriching understanding of standalone voice customers
- Research
28 July 2017
This research was commissioned to support our Review of the Market for Standalone Landline Telephone Services. Its aim was to gain an understanding of Standalone Voice Customers’ usage and attitudes towards their landline provider.
https://www.ofcom.org.uk/research-and-data/telecoms-research/fixed-line-phones/enriching-understanding-of-standalone-voice-customers
Telecoms and pay-TV complaints Q1 (January to March) 2017 interactive data
- Data
28 June 2017
This interactive data is a supplement to our Q1 (January to March) 2017 report on telecoms and pay-TV complaints.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data/telecoms-and-pay-tv-complaints-q1-january-to-march-2017-interactive-data
Telecoms and pay-TV complaints data
- Research
These documents are intended to help consumers make better informed decisions, especially those who are thinking about changing provider or purchasing a new service. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data
Mobile and smartphones
- Data
- Research
Our research investigates the range of mobile options available to consumers, in terms of different providers and opportunities for enhanced performance.
https://www.ofcom.org.uk/research-and-data/telecoms-research/mobile-smartphones
Fixed-line phones
- Data
- Research
Ofcom's fixed-line telephone research aims to identify developments and trends and establish what methods work best for consumers.
https://www.ofcom.org.uk/research-and-data/telecoms-research/fixed-line-phones
Providers, bills, complaints and switching
- Data
- Research
This involves ensuring that telecoms providers do their best to appeal for consumers, and offer the best service they can.
https://www.ofcom.org.uk/research-and-data/telecoms-research/providers-bills-complaints-switching
Report: Comparing Service Quality
- Research
12 April 2017
Read the research report on service quality in the UK.
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/quality-of-service/report
Pricing trends for communications services
- Research
15 March 2017
This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/general-communications/pricing
Access and inclusion
- Research
15 March 2017
In this report, we present a range of data on the availability, take-up, use and affordability of communications services.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/accessibility-research/access-and-inclusion