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Telecoms and pay-TV complaints data
- Research
These documents are intended to help consumers make better informed decisions, especially those who are thinking about changing provider or purchasing a new service. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data
Telecoms data updates
- Data
- Research
Quarterly updates tracking key trends emerging from the data we collect on the UK telecommunications sector including fixed voice services, mobile services and fixed broadband.
https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates
Telecommunications Market Data Update Q4 2019
- Data
18 June 2020
Key trends emerging in Q3 2019 from the data we collect on the UK telecommunications sector.
https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates/telecommunications-market-data-update-q4-2019
Interactive report
- Data
- Research
Interactive visualisation of data from Connected Nations 2019.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-update-spring-2020/interactive-report
UK home broadband performance, measurement period November 2019
- Research
13 May 2020
Our annual home broadband performance report compares how different broadband packages perform, using data from monitors installed on people's broadband routers.
https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/home-broadband-performance-2019
Wifi performance testing of home broadband routers
- Research
13 May 2020
Overview, technical details and the anonymised results of our Wi-Fi performance testing on fifteen home broadband routers.
https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/broadband-speeds/wi-fi-performance-testing
UK home broadband performance, November 2019: Interactive data
- Research
13 May 2020
Interactive data for the UK home broadband performance report, November 2019.
https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/home-broadband-performance-2019/interactive-data
Improving broadband and landline standards
- Research
06 May 2020
A review of how Ofcom's quality of service rules have affected Openreach's service level performance.
https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/improving-broadband-and-landline-standards
ADR schemes' performance
- Data
29 April 2020
A quarterly update on ADR schemes' performance against key performance indicators (KPI).
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/adr-schemes/adr-schemes-performance
Download numbering data
- Data
15 April 2020
We publish data on which UK telephone numbers are available for allocation or are allocated, and lists of codes for use in number porting and other administrative tasks.
https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/numbering/numbering-data
Telecommunications Market Data Update Q3 2019
- Data
30 January 2020
Key trends emerging in Q3 2019 from the data we collect on the UK telecommunications sector.
https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates/q3-2019
The Communications Market Report – Interactive data
- Data
https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/interactive-data
Telecoms and pay-TV complaints interactive data
- Data
24 January 2020
This interactive data is a supplement to our Q2 (April to June) 2017 report on telecoms and pay-TV complaints.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data/interactive-data
Pricing trends for communications services
- Research
09 January 2020
This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/general-communications/pricing
Nations' supplements
- Research
Reports on the communications infrastructures of England, Scotland, Wales and Northern Ireland.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-2019/nations-supplements
Interactive report
- Data
- Research
Interactive visualisation of data from Connected Nations 2019.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-2019/interactive-report
International broadband scorecard 2019: interactive data
- Data
20 December 2019
https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/eu-broadband-scorecard/2019-interactive-data
Data downloads
- Data
We have made some of the data that underpins the Connected Nations report available for download.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-2019/data-downloads
Connected Nations 2019
- Research
Our 2019 report on the UK's communications infrastructure.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-2019
Main report
- Research
This is Ofcom’s annual, in-depth look at the coverage of broadband and mobile networks in the UK.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-2019/main-report