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Telecoms and pay-TV complaints Q1 (January to March) 2017 interactive data

  • Data

28 June 2017

https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data/telecoms-and-pay-tv-complaints-q1-january-to-march-2017-interactive-data

Telecoms and pay-TV complaints data

  • Research

These documents are intended to help consumers make better informed decisions, especially those who are thinking about changing provider or purchasing a new service. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data

Mobile and smartphones

  • Data
  • Research

Our research investigates the range of mobile options available to consumers, in terms of different providers and opportunities for enhanced performance.

https://www.ofcom.org.uk/research-and-data/telecoms-research/mobile-smartphones

Fixed-line phones

  • Data
  • Research

https://www.ofcom.org.uk/research-and-data/telecoms-research/fixed-line-phones

General telecoms

  • Data
  • Research

Our general telecoms research examines technological and procedural opportunities across the sector.

https://www.ofcom.org.uk/research-and-data/telecoms-research/general

Providers, bills, complaints and switching

  • Data
  • Research

This involves ensuring that telecoms providers do their best to appeal for consumers, and offer the best service they can.

https://www.ofcom.org.uk/research-and-data/telecoms-research/providers-bills-complaints-switching

Telecoms data updates

  • Data
  • Research

Quarterly updates tracking key trends emerging from the data we collect on the UK telecommunications sector including fixed voice services, mobile services and fixed broadband.

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates

Report: Comparing Service Quality

  • Research

12 April 2017

Read the research report on service quality in the UK.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/quality-of-service/report

UK home broadband performance, November 2016: Performance of fixed-line broadband delivered to UK residential consumers

  • Research

12 April 2017

Report containing data and analysis regarding the performance of UK fixed-line broadband services delivered to residential consumers in November 2016.

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/uk-home-broadband-performance-2016

Pricing trends for communications services

  • Research

15 March 2017

This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/general-communications/pricing

Access and inclusion

  • Research

15 March 2017

In this report, we present a range of data on the availability, take-up, use and affordability of communications services.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/accessibility-research/access-and-inclusion

Automatic compensation research

  • Research

15 March 2017

Data which provides insights into the degree to which consumers experience loss of service of their landline and broadband services and their experience of such loss.

https://www.ofcom.org.uk/research-and-data/telecoms-research/providers-bills-complaints-switching/automatic-compensation-research

Review of latest developments in the Internet of Things

  • Research

14 March 2017

https://www.ofcom.org.uk/research-and-data/telecoms-research/general/review-of-latest-developments-in-the-internet-of-things

SMEs and communications services

  • Research

Research on the availability and experience of communications services for SMEs in the UK

https://www.ofcom.org.uk/research-and-data/multi-sector-research/general-communications/consumer-experience/sme-research

Smartphone Cities

  • Research

16 December 2016

The UK is increasingly becoming a smartphone society, with 70% of all adults owning a smartphone in the second half of 2015, making the performance of mobile networks more important than ever.

https://www.ofcom.org.uk/research-and-data/telecoms-research/mobile-smartphones/smartphone-cities

Telecommunications Market Data Update Q2 2016

  • Data

27 October 2016

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates/q2-2016

Telecoms search

  • Data
  • Research

https://www.ofcom.org.uk/research-and-data/telecoms-research/telecoms-search

Attitudes to potentially offensive language and gestures on TV and radio

  • Research

30 September 2016

Ofcom commissioned this research to inform its decisions about potentially offensive language.

https://www.ofcom.org.uk/research-and-data/tv-radio-and-on-demand/tv-research/offensive-language-2016

Latest telecoms and pay TV complaints revealed

  • Data

28 September 2016

Data on the volume of consumer complaints it received against the major providers of telecoms and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2016/telecoms-and-pay-tv-complaints-sept16

Mobile switching research

  • Research

Quantitative and qualitative research reports about mobile switching.

https://www.ofcom.org.uk/research-and-data/telecoms-research/providers-bills-complaints-switching/switching/mobile-switching