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Telecoms and pay-TV complaints data
- Research
These documents are intended to help consumers make better informed decisions, especially those who are thinking about changing provider or purchasing a new service. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data
Telecoms and pay-TV complaints interactive data
- Data
19 November 2019
This interactive data is a supplement to our Q2 (April to June) 2017 report on telecoms and pay-TV complaints.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data/interactive-data
Download numbering data
- Data
12 November 2019
We publish data on which UK telephone numbers are available for allocation or are allocated, and lists of codes for use in number porting and other administrative tasks.
https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/numbering/numbering-data
ADR schemes' performance
- Data
08 November 2019
A quarterly update on ADR schemes' performance against key performance indicators (KPI).
https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/dispute-resolution/adr-schemes-performance
Connected Nations update: Summer 2019
- Data
- Research
04 November 2019
This is our Summer update on progress made on broadband and mobile network coverage in the UK and its nations since Connected Nations 2018.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-update-summer-2019
Telecoms data updates
- Data
- Research
Quarterly updates tracking key trends emerging from the data we collect on the UK telecommunications sector including fixed voice services, mobile services and fixed broadband.
https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates
Mobile and smartphones
- Data
- Research
Our research investigates the range of mobile options available to consumers, in terms of different providers and opportunities for enhanced performance.
https://www.ofcom.org.uk/research-and-data/telecoms-research/mobile-smartphones
Interactive report 2019
- Data
10 October 2019
Interactive data for our first Mobile Matters publication.
https://www.ofcom.org.uk/research-and-data/telecoms-research/mobile-smartphones/mobile-matters/interactive-data-2019
Mobile matters
- Research
10 October 2019
Ofcom has researched consumers’ behaviour and experience of using mobile services in the UK by analysing crowdsourced data collected from Android devices.
https://www.ofcom.org.uk/research-and-data/telecoms-research/mobile-smartphones/mobile-matters
Providers, bills, complaints and switching
- Data
- Research
This involves ensuring that telecoms providers do their best to appeal for consumers, and offer the best service they can.
https://www.ofcom.org.uk/research-and-data/telecoms-research/providers-bills-complaints-switching
Interactive data
- Data
04 July 2019
https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/interactive-data
The Communications Market 2019
- Research
04 July 2019
https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2019
Connected Nations update: Spring 2019
- Data
- Research
31 May 2019
This is our latest Spring update on progress made on broadband and mobile network coverage in the UK and its nations since Connected Nations 2018.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-update-spring-2019
International broadband scorecard 2018: interactive data
- Data
20 May 2019
https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/eu-bbroadand-scorecard/2018-interactive-data
UK home broadband performance, measurement period November 2018
- Research
08 May 2019
Our annual home broadband performance report compares how different broadband packages perform, using data from monitors installed on people's broadband routers.
https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/home-broadband-performance-2018
UK home broadband performance, November 2018: Interactive data
- Research
08 May 2019
Interactive data for the UK home broadband performance report, November 2018.
https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/home-broadband-performance-2018/interactive-data
Economic Geography – The determinants of mobile and fixed coverage in the UK
- Research
02 May 2019
This report investigates the commercial drivers behind an operator's decision to upgrade its network, and the factors determining the level of available 3G and 4G mobile coverage.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/availability-of-communication-services/economic-geography-2019
Report: Choosing the best broadband, mobile and landline provider
- Research
30 April 2019
Read the research report on service quality in the UK.
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/quality-of-service/report
Pricing trends for communications services
- Research
13 February 2019
This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/general-communications/pricing
Supporting the expanding role of wireless innovation in UK industry: a discussion paper
- Research
01 February 2019
This paper explores what forms this wireless connectivity could take and how best to ensure it meets the needs of UK consumers and industry.
https://www.ofcom.org.uk/spectrum/spectrum-management/supporting-role-wireless-innovation-uk-industry