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Telecoms data updates

  • Data
  • Research

27 April 2017

Quarterly updates tracking key trends emerging from the data we collect on the UK telecommunications sector including fixed voice services, mobile services and fixed broadband.

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates

Report: Comparing Service Quality

  • Research

12 April 2017

Read the research report on service quality in the UK.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/quality-of-service/report

UK home broadband performance, November 2016: Performance of fixed-line broadband delivered to UK residential consumers

  • Research

12 April 2017

Report containing data and analysis regarding the performance of UK fixed-line broadband services delivered to residential consumers in November 2016.

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/uk-home-broadband-performance-2016

Telecoms and pay-TV complaints data

  • Research

29 March 2017

These documents are intended to help consumers make better informed decisions, especially those who are thinking about changing provider or purchasing a new service. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data

Pricing trends for communications services

  • Research

15 March 2017

This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/pricing

Access and inclusion

  • Research

15 March 2017

In this report, we present a range of data on the availability, take-up, use and affordability of communications services.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/access-and-inclusion

Review of latest developments in the Internet of Things

  • Research

14 March 2017

https://www.ofcom.org.uk/research-and-data/telecoms-research/review-of-latest-developments-in-the-internet-of-things

SMEs and communications services

  • Research

Research on the availability and experience of communications services for SMEs in the UK

https://www.ofcom.org.uk/research-and-data/multi-sector-research/consumer-experience/sme-research

Smartphone Cities

  • Research

16 December 2016

The UK is increasingly becoming a smartphone society, with 70% of all adults owning a smartphone in the second half of 2015, making the performance of mobile networks more important than ever.

https://www.ofcom.org.uk/research-and-data/telecoms-research/smartphone-cities

Telecommunications Market Data Update Q2 2016

  • Data

27 October 2016

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates/q2-2016

Telecoms search

  • Data
  • Research

https://www.ofcom.org.uk/research-and-data/telecoms-research/telecoms-search

Attitudes to potentially offensive language and gestures on TV and radio

  • Research

30 September 2016

Ofcom commissioned this research to inform its decisions about potentially offensive language.

https://www.ofcom.org.uk/research-and-data/tv-radio-and-on-demand/tv-research/offensive-language-2016

Latest telecoms and pay TV complaints revealed

  • Data

28 September 2016

Data on the volume of consumer complaints it received against the major providers of telecoms and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2016/telecoms-and-pay-tv-complaints-sept16

Mobile switching research

  • Research

Quantitative and qualitative research reports about mobile switching.

https://www.ofcom.org.uk/research-and-data/telecoms-research/switching/mobile-switching

Telecommunications market data update Q1 2016

  • Research

11 August 2016

In the following section we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates/q1-2016

The Communications Market Report 2016

  • Data
  • Research

04 August 2016

This is Ofcom’s thirteenth annual Communications Market report. This supports Ofcom’s regulatory goal to research markets and to remain at the forefront of technological understanding.

https://www.ofcom.org.uk/research-and-data/cmr/cmr16

'Smartphone by default' internet users

  • Research

11 May 2016

Research on the needs, experiences and characteristics of people who predominantly access the internet through their smartphone.

https://www.ofcom.org.uk/research-and-data/telecoms-research/smartphone-by-default-2016

Telecommunications Market Data Update Q4 2015

  • Research

28 April 2016

In the following section we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates/q4-2015

UK home broadband performance, November 2015: The performance of fixed-line broadband delivered to UK residential consumers

  • Research

24 March 2016

This report to provides useful information on the performance of broadband services in the UK.

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/home-broadband-performance

Telecommunications Market Data Update Q3 2015

  • Research

28 January 2016

In the following section we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates/q3-2015