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Telecoms and pay-TV complaints data

  • Research

These documents are intended to help consumers make better informed decisions, especially those who are thinking about changing provider or purchasing a new service. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data

Telecoms and pay-TV complaints interactive data

  • Data

19 November 2019

This interactive data is a supplement to our Q2 (April to June) 2017 report on telecoms and pay-TV complaints.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data/interactive-data

Download numbering data

  • Data

12 November 2019

We publish data on which UK telephone numbers are available for allocation or are allocated, and lists of codes for use in number porting and other administrative tasks.

https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/numbering/numbering-data

ADR schemes' performance

  • Data

08 November 2019

A quarterly update on ADR schemes' performance against key performance indicators (KPI).

https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/dispute-resolution/adr-schemes-performance

Connected Nations update: Summer 2019

  • Data
  • Research

04 November 2019

This is our Summer update on progress made on broadband and mobile network coverage in the UK and its nations since Connected Nations 2018.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-update-summer-2019

Telecoms data updates

  • Data
  • Research

Quarterly updates tracking key trends emerging from the data we collect on the UK telecommunications sector including fixed voice services, mobile services and fixed broadband.

https://www.ofcom.org.uk/research-and-data/telecoms-research/data-updates

Mobile and smartphones

  • Data
  • Research

Our research investigates the range of mobile options available to consumers, in terms of different providers and opportunities for enhanced performance.

https://www.ofcom.org.uk/research-and-data/telecoms-research/mobile-smartphones

Interactive report 2019

  • Data

10 October 2019

Interactive data for our first Mobile Matters publication.

https://www.ofcom.org.uk/research-and-data/telecoms-research/mobile-smartphones/mobile-matters/interactive-data-2019

Mobile matters

  • Research

10 October 2019

Ofcom has researched consumers’ behaviour and experience of using mobile services in the UK by analysing crowdsourced data collected from Android devices.

https://www.ofcom.org.uk/research-and-data/telecoms-research/mobile-smartphones/mobile-matters

Providers, bills, complaints and switching

  • Data
  • Research

This involves ensuring that telecoms providers do their best to appeal for consumers, and offer the best service they can.

https://www.ofcom.org.uk/research-and-data/telecoms-research/providers-bills-complaints-switching

Interactive data

  • Data

04 July 2019

https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/interactive-data

The Communications Market 2019

  • Research

04 July 2019

https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2019

Connected Nations update: Spring 2019

  • Data
  • Research

31 May 2019

This is our latest Spring update on progress made on broadband and mobile network coverage in the UK and its nations since Connected Nations 2018.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-update-spring-2019

International broadband scorecard 2018: interactive data

  • Data

20 May 2019

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/eu-bbroadand-scorecard/2018-interactive-data

UK home broadband performance, measurement period November 2018

  • Research

08 May 2019

Our annual home broadband performance report compares how different broadband packages perform, using data from monitors installed on people's broadband routers.

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/home-broadband-performance-2018

UK home broadband performance, November 2018: Interactive data

  • Research

08 May 2019

Interactive data for the UK home broadband performance report, November 2018.

https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/home-broadband-performance-2018/interactive-data

Economic Geography – The determinants of mobile and fixed coverage in the UK

  • Research

02 May 2019

This report investigates the commercial drivers behind an operator's decision to upgrade its network, and the factors determining the level of available 3G and 4G mobile coverage.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/availability-of-communication-services/economic-geography-2019

Report: Choosing the best broadband, mobile and landline provider

  • Research

30 April 2019

Read the research report on service quality in the UK.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/quality-of-service/report

Pricing trends for communications services

  • Research

13 February 2019

This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.

https://www.ofcom.org.uk/research-and-data/multi-sector-research/general-communications/pricing

Supporting the expanding role of wireless innovation in UK industry: a discussion paper

  • Research

01 February 2019

This paper explores what forms this wireless connectivity could take and how best to ensure it meets the needs of UK consumers and industry.

https://www.ofcom.org.uk/spectrum/spectrum-management/supporting-role-wireless-innovation-uk-industry