31 July 2019
A quarterly update on ADR schemes' performance against key performance indicators (KPI).
Quarterly updates tracking key trends emerging from the data we collect on the UK telecommunications sector including fixed voice services, mobile services and fixed broadband.
23 July 2019
This interactive data is a supplement to our Q2 (April to June) 2017 report on telecoms and pay-TV complaints.
These documents are intended to help consumers make better informed decisions, especially those who are thinking about changing provider or purchasing a new service. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.
Our research investigates the range of mobile options available to consumers, in terms of different providers and opportunities for enhanced performance.
This involves ensuring that telecoms providers do their best to appeal for consumers, and offer the best service they can.
04 July 2019
04 July 2019
31 May 2019
This is our latest Spring update on progress made on broadband and mobile network coverage in the UK and its nations since Connected Nations 2018.
20 May 2019
08 May 2019
Our annual home broadband performance report compares how different broadband packages perform, using data from monitors installed on people's broadband routers.
08 May 2019
Interactive data for the UK home broadband performance report, November 2018.
02 May 2019
This report investigates the commercial drivers behind an operator's decision to upgrade its network, and the factors determining the level of available 3G and 4G mobile coverage.
01 May 2019
We publish data on which UK telephone numbers are available for allocation or are allocated, and lists of codes for use in number porting and other administrative tasks.
30 April 2019
Read the research report on service quality in the UK.
13 February 2019
This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.
01 February 2019
This paper explores what forms this wireless connectivity could take and how best to ensure it meets the needs of UK consumers and industry.
14 January 2019
In this report, we present a range of data on the availability, take-up, use and affordability of communications services.
Our general telecoms research examines technological and procedural opportunities across the sector.
08 January 2019
Ofcom commissioned Futuresight to conduct in-depth qualitative research among consumers to update its understanding of telephone number use in the UK.