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Pricing trends for communications services

15 March 2017

This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.

Access and inclusion

15 March 2017

In this report, we present a range of data on the availability, take-up, use and affordability of communications services.

SMEs and communications services

Research on the availability and experience of communications services for SMEs in the UK

Telecoms and pay-TV complaints data

20 December 2016

These document are intended to help consumers make better informed decisions, especially those who are thinking about changing provider or purchasing a new service. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.

Smartphone Cities

16 December 2016

The UK is increasingly becoming a smartphone society, with 70% of all adults owning a smartphone in the second half of 2015, making the performance of mobile networks more important than ever.

Telecoms data updates

30 September 2016

Quarterly updates tracking key trends emerging from the data we collect on the UK telecommunications sector including fixed voice services, mobile services and fixed broadband.

Attitudes to potentially offensive language and gestures on TV and radio

30 September 2016

Ofcom commissioned this research to inform its decisions about potentially offensive language.

Latest telecoms and pay TV complaints revealed

28 September 2016

Data on the volume of consumer complaints it received against the major providers of telecoms and pay-TV services.

Mobile switching research

Quantitative and qualitative research reports about mobile switching.

Telecommunications market data update Q1 2016

11 August 2016

In the following section we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

The Communications Market Report 2016

04 August 2016

This is Ofcom’s thirteenth annual Communications Market report. This supports Ofcom’s regulatory goal to research markets and to remain at the forefront of technological understanding.

'Smartphone by default' internet users

11 May 2016

Research on the needs, experiences and characteristics of people who predominantly access the internet through their smartphone.

Telecommunications Market Data Update Q4 2015

28 April 2016

In the following section we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

UK home broadband performance, November 2015: The performance of fixed-line broadband delivered to UK residential consumers

24 March 2016

This report to provides useful information on the performance of broadband services in the UK.

Telecommunications Market Data Update Q3 2015

28 January 2016

In the following section we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

An Assessment of the Effects of Repeaters on Mobile Networks

17 November 2015

Helping to improve mobile coverage is a strategic priority for Ofcom. Repeaters may have an important role here by helping to extend coverage to more difficult to reach locations in rural areas, buildings and vehicles.

Telecommunications Market Data Update Q2 2015

12 November 2015

In the following section we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

Ofcom text relay services research

30 October 2015

Ofcom commissioned research with text relay users of Next Generation Text Relay, the improved service provided by all UK landline and mobile operators.

Disabled consumers’ access and use of communications services

29 September 2015

A robust analysis of disabled consumers' household access to, and use of, communications services across Great Britain.