Ease of use issues with domestic electronic communications equipment

17 July 2007

This paper summarises the findings of an audit commissioned by Ofcom and carried out by independent consultants.

The audit analyses relevant available literature on ease of use issues with domestic electronic communications equipment. This subject is sometimes called usability.

The aim of the audit was to produce a report that summarised key usability issues that have been identified for a particular communications platform or service, highlight any research or development work that had been undertaken to address these issues and identify any gaps where issues were not being addressed.

Full report

Ease of use issues with domestic electronic communications equipment (PDF, 438.6 KB)