People with visual impairments and communications services

25 July 2008

The main objectives of this study were to:

  • Understand how respondents with a visual impairment use communication services
    in their daily lives
  • Investigate awareness and use of various communication services and benefits, as
    well as those services specific to the visually impaired
  • Explore awareness and access to new digital services
  • Identify problems, if any, respondents are experiencing with accessing and using
    communication services (fixed line, mobile, internet, multi-channel television and
  • Explore ideas for overcoming barriers to access and usage
  • Identify what information sources they use when switching or finding out about
    services and costs
  • Identify what mainstream and specialist equipment they use or have adapted to their
  • Understand why certain customers may not be using specialist equipment
  • Investigate awareness and understanding of specialist aids such as audio description
    for TV and speech recognition software for computers, amongst others
  • Investigate whether higher take-up of technology amongst young people in general is
    reflected in younger people who have a visual impairment

Full report

People with visual impairments and communications services (PDF, 495.5 KB)
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