People with visual impairments and communications services

The main objectives of this study were to:

Understand how respondents with a visual impairment use communication services
in their daily lives
Investigate awareness and use of various communication services and benefits, as
well as those services specific to the visually impaired
Explore awareness and access to new digital services
Identify problems, if any, respondents are experiencing with accessing and using
communication services (fixed line, mobile, internet, multi-channel television and
radio)
Explore ideas for overcoming barriers to access and usage
Identify what information sources they use when switching or finding out about
services and costs
Identify what mainstream and specialist equipment they use or have adapted to their
needs
Understand why certain customers may not be using specialist equipment
Investigate awareness and understanding of specialist aids such as audio description
for TV and speech recognition software for computers, amongst others
Investigate whether higher take-up of technology amongst young people in general is
reflected in younger people who have a visual impairment

Full report