The main objectives of this study were to:
- Understand how respondents with a visual impairment use communication services
in their daily lives - Investigate awareness and use of various communication services and benefits, as
well as those services specific to the visually impaired - Explore awareness and access to new digital services
- Identify problems, if any, respondents are experiencing with accessing and using
communication services (fixed line, mobile, internet, multi-channel television and
radio) - Explore ideas for overcoming barriers to access and usage
- Identify what information sources they use when switching or finding out about
services and costs - Identify what mainstream and specialist equipment they use or have adapted to their
needs - Understand why certain customers may not be using specialist equipment
- Investigate awareness and understanding of specialist aids such as audio description
for TV and speech recognition software for computers, amongst others - Investigate whether higher take-up of technology amongst young people in general is
reflected in younger people who have a visual impairment
Full report
People with visual impairments and communications services (PDF, 495.5 KB)
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