Serial number
A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband.co.uk
A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or<br/>AutoSergei
A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Bank account aggregating websites or apps such as Yolt or Money Dashboard
A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Mobile only banking apps such as Monzo or Starling
A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Online banking (either on your bank's website or app), for any bank which also has a physical<br/>presence, including First Direct
A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British Gas,<br/>etc)
A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Bill-splitting services such as Splitwise or Settle Up
A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse)
A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - None of these
A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Not applicable
A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Don't know
A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband.co.uk
A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or<br/>AutoSergei
A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Bank account aggregating websites or apps such as Yolt or Money Dashboard
A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Mobile only banking apps such as Monzo or Starling
A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Online banking (either on your bank's website or app), for any bank which also has a physical<br/>presence, including First Direct
A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British Gas,<br/>etc)
A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Bill-splitting services such as Splitwise or Settle Up
A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse)
A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - None of these
A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Not applicable
A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Don't know
A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband.co.uk
A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or<br/>AutoSergei
A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Bank account aggregating websites or apps such as Yolt or Money Dashboard
A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Mobile only banking apps such as Monzo or Starling
A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Online banking (either on your bank's website or app), for any bank which also has a physical<br/>presence, including
A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British Gas,<br/>etc)
A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Bill-splitting services such as Splitwise or Settle Up
A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse)
A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - None of these
A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Not applicable
A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Don't know
A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband.co.uk
A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or<br/>AutoSergei
A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Bank account aggregating websites or apps such as Yolt or Money Dashboard
A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Mobile only banking apps such as Monzo or Starling
A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Online banking (either on your bank's website or app), for any bank which also has a physical<br/>presence, including First Direct
A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British Gas,<br/>etc)
A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Bill-splitting services such as Splitwise or Settle Up
A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse)
A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - None of these
A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Not applicable
A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Don't know
A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband.co.uk
A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or<br/>AutoSergei
A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Bank account aggregating websites or apps such as Yolt or Money Dashboard
A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Mobile only banking apps such as Monzo or Starling
A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Online banking (either on your bank's website or app), for any bank which also has a physical<br/>presence, including First Direct
A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British Gas,<br/>etc)
A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Bill-splitting services such as Splitwise or Settle Up
A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse)
A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - None of these
A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Not applicable
A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Don't know
A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband.co.uk
A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or<br/>AutoS
A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Bank account aggregating websites or apps such as Yolt or Money Dashboard
A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Mobile only banking apps such as Monzo or Starling
A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Online banking (either on your bank's website or app), for any bank which also has a physical<br/>prese
A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British Gas,<br/>
A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Bill-splitting services such as Splitwise or Settle Up
A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse)
A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - None of these
A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Not applicable
A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Don't know
A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband
A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or<
A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Bank account aggregating websites or apps such as Yolt or Money Dashboard
A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Mobile only banking apps such as Monzo or Starling
A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Online banking (either on your bank's website or app), for any bank which also has a physical<
A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British
A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Bill-splitting services such as Splitwise or Settle Up
A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse)
A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - None of these
A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Not applicable
A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Don't know
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Affordable Mobiles
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Billmonitor
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Broadband.co.uk
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Broadband Choices
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Broadband Compared
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Carphone Warehouse
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Compare the Market
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Confused.com
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Go Compare
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Handset Expert
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Hoppy
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Mobile Phones Direct
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Money Expert
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Money Supermarket
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Simply Switch
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - uSwitch
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Other site or app
A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Don't know
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Affordable Mobiles
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Billmonitor
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Broadband.co.uk
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Broadband Choices
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Broadband Compared
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Carphone Warehouse
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Compare the Market
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Confused.com
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Go Compare
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Handset Expert
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Hoppy
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Mobile Phones Direct
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Money Expert
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Money Supermarket
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Simply Switch
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - uSwitch
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Other site or app
A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Don't know
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Affordable Mobiles
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Billmonitor
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Broadband.co.uk
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Broadband Choices
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Broadband Compared
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Carphone Warehouse
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Compare the Market
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Confused.com
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Go Compare
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Handset Expert
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Hoppy
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Mobile Phones Direct
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Money Expert
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Money Supermarket
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Simply Switch
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - uSwitch
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Other site or app
A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Don't know
A.3 Please indicate if you did any of the following for each service. Any Broadband or landline - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all<br/>the details asked for
A.3 Please indicate if you did any of the following for each service. Any Broadband or landline - Used the recommendations/information given but then went directly to a new provider to access the<br/>deal / make the purchase
A.3 Please indicate if you did any of the following for each service. Any Broadband or landline - Used the recommendations/information given but then went directly to your current provider to<br/>negotiate / take out a new deal
A.3 Please indicate if you did any of the following for each service. Any Broadband or landline - Have not done anything yet, but intend to use the information provided
A.3 Please indicate if you did any of the following for each service. Any Broadband or landline - None of these
A.3 Please indicate if you did any of the following for each service. Any Broadband or landline - Don't know/Can't remember
A.3 Please indicate if you did any of the following for each service. Any Mobile phone - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all<br/>the details asked for
A.3 Please indicate if you did any of the following for each service. Any Mobile phone - Used the recommendations/information given but then went directly to a new provider to access the<br/>deal / make the purchase
A.3 Please indicate if you did any of the following for each service. Any Mobile phone - Used the recommendations/information given but then went directly to your current provider to<br/>negotiate / take out a new deal
A.3 Please indicate if you did any of the following for each service. Any Mobile phone - Have not done anything yet, but intend to use the information provided
A.3 Please indicate if you did any of the following for each service. Any Mobile phone - None of these
A.3 Please indicate if you did any of the following for each service. Any Mobile phone - Don't know/Can't remember
A.3 Please indicate if you did any of the following for each service. Any Comms - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all<br/>the details asked for
A.3 Please indicate if you did any of the following for each service. Any Comms - Used the recommendations/information given but then went directly to a new provider to access the<br/>deal / make the purchase
A.3 Please indicate if you did any of the following for each service. Any Comms - Used the recommendations/information given but then went directly to your current provider to<br/>negotiate / take out a new deal
A.3 Please indicate if you did any of the following for each service. Any Comms - Have not done anything yet, but intend to use the information provided
A.3 Please indicate if you did any of the following for each service. Any Comms - None of these
A.3 Please indicate if you did any of the following for each service. Any Comms - Don't know/Can't remember
A.3 Please indicate if you did any of the following for each service. Any Energy - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all<br/>the details asked for
A.3 Please indicate if you did any of the following for each service. Any Energy - Used the recommendations/information given but then went directly to a new provider to access the<br/>deal / make the purchase
A.3 Please indicate if you did any of the following for each service. Any Energy - Used the recommendations/information given but then went directly to your current provider to<br/>negotiate / take out a new deal
A.3 Please indicate if you did any of the following for each service. Any Energy - Have not done anything yet, but intend to use the information provided
A.3 Please indicate if you did any of the following for each service. Any Energy - None of these
A.3 Please indicate if you did any of the following for each service. Any Energy - Don't know/Can't remember
A.3 Please indicate if you did any of the following for each service. Any Insurance - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all<br/>the details asked for
A.3 Please indicate if you did any of the following for each service. Any Insurance - Used the recommendations/information given but then went directly to a new provider to access the<br/>deal / make the purchase
A.3 Please indicate if you did any of the following for each service. Any Insurance - Used the recommendations/information given but then went directly to your current provider to<br/>negotiate / take out a new deal
A.3 Please indicate if you did any of the following for each service. Any Insurance - Have not done anything yet, but intend to use the information provided
A.3 Please indicate if you did any of the following for each service. Any Insurance - None of these
A.3 Please indicate if you did any of the following for each service. Any Insurance - Don't know/Can't remember
A.3 Please indicate if you did any of the following for each service. Any Personal finance - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all<br/>the details asked for
A.3 Please indicate if you did any of the following for each service. Any Personal finance - Used the recommendations/information given but then went directly to a new provider to access the<br/>deal / make the purchase
A.3 Please indicate if you did any of the following for each service. Any Personal finance - Used the recommendations/information given but then went directly to your current provider to<br/>negotiate / take out a new deal
A.3 Please indicate if you did any of the following for each service. Any Personal finance - Have not done anything yet, but intend to use the information provided
A.3 Please indicate if you did any of the following for each service. Any Personal finance - None of these
A.3 Please indicate if you did any of the following for each service. Any Personal finance - Don't know/Can't remember
A.3 Please indicate if you did any of the following for each service. Any service - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all<br/>the details asked for
A.3 Please indicate if you did any of the following for each service. Any service - Used the recommendations/information given but then went directly to a new provider to access the<br/>deal / make the purchase
A.3 Please indicate if you did any of the following for each service. Any service - Used the recommendations/information given but then went directly to your current provider to<br/>negotiate / take out a new deal
A.3 Please indicate if you did any of the following for each service. Any service - Have not done anything yet, but intend to use the information provided
A.3 Please indicate if you did any of the following for each service. Any service - None of these
A.3 Please indicate if you did any of the following for each service. Any service - Don't know/Can't remember
A.4 Which of the following statements best describes your use of price comparison websites or apps? Any Comms (Net)
A.4 Which of the following statements best describes your use of price comparison websites or apps? Broadband or landline (with or without Pay TV)
A.4 Which of the following statements best describes your use of price comparison websites or apps? Mobile phone
A.4 Which of the following statements best describes your use of price comparison websites or apps? Energy (e.g. gas or electricity)
A.4 Which of the following statements best describes your use of price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance)
A.4 Which of the following statements best describes your use of price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans)
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I wasn't aware that they existed for these types of services
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I haven't needed to compare deals for this type of service
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I prefer to do the research myself and go directly to the providers
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I don't think that they will find the best deal for me
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I find them complicated to use
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I don't always have the information that they request to complete the search
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - Because they are paid by providers/suppliers to show certain results
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I don't want to give them my personal details
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I don't want to receive marketing
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - They don't provide information tailored to my specific needs (e.g. on availability at my address,<br/>reliability)
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - They don't enable you to switch easily to a new provider
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I have had a bad experience with them in the past
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - It takes too long to use them / it's a hassle to use them
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - Someone else in my household makes the decisions on these types of services
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - Other reason
A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - Don't know
A.5 Why have you not used any price comparison websites or apps? Mobile phone - I wasn't aware that they existed for these types of services
A.5 Why have you not used any price comparison websites or apps? Mobile phone - I haven't needed to compare deals for this type of service
A.5 Why have you not used any price comparison websites or apps? Mobile phone - I prefer to do the research myself and go directly to the providers
A.5 Why have you not used any price comparison websites or apps? Mobile phone - I don't think that they will find the best deal for me
A.5 Why have you not used any price comparison websites or apps? Mobile phone - I find them complicated to use
A.5 Why have you not used any price comparison websites or apps? Mobile phone - I don't always have the information that they request to complete the search
A.5 Why have you not used any price comparison websites or apps? Mobile phone - Because they are paid by providers/suppliers to show certain results
A.5 Why have you not used any price comparison websites or apps? Mobile phone - I don't want to give them my personal details
A.5 Why have you not used any price comparison websites or apps? Mobile phone - I don't want to receive marketing
A.5 Why have you not used any price comparison websites or apps? Mobile phone - They don't provide information tailored to my specific needs (e.g. on availability at my address,<br/>reliability)
A.5 Why have you not used any price comparison websites or apps? Mobile phone - They don't enable you to switch easily to a new provider
A.5 Why have you not used any price comparison websites or apps? Mobile phone - I have had a bad experience with them in the past
A.5 Why have you not used any price comparison websites or apps? Mobile phone - It takes too long to use them / it's a hassle to use them
A.5 Why have you not used any price comparison websites or apps? Mobile phone - Someone else in my household makes the decisions on these types of services
A.5 Why have you not used any price comparison websites or apps? Mobile phone - Other reason
A.5 Why have you not used any price comparison websites or apps? Mobile phone - Don't know
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I wasn't aware that they existed for these types of services
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I haven't needed to compare deals for this type of service
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I prefer to do the research myself and go directly to the providers
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I don't think that they will find the best deal for me
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I find them complicated to use
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I don't always have the information that they request to complete the search
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - Because they are paid by providers/suppliers to show certain results
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I don't want to give them my personal details
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I don't want to receive marketing
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - They don't provide information tailored to my specific needs (e.g. on availability at my address,<br/>reliability)
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - They don't enable you to switch easily to a new provider
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I have had a bad experience with them in the past
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - It takes too long to use them / it's a hassle to use them
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - Someone else in my household makes the decisions on these types of services
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - Other reason
A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - Don't know
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I wasn't aware that they existed for these types of services
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I haven't needed to compare deals for this type of service
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I prefer to do the research myself and go directly to the providers
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I don't think that they will find the best deal for me
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I find them complicated to use
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I don't always have the information that they request to complete the search
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - Because they are paid by providers/suppliers to show certain results
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I don't want to give them my personal details
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I don't want to receive marketing
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - They don't provide information tailored to my specific needs (e.g. on availability at my address,<br/>reliability)
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - They don't enable you to switch easily to a new provider
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I have had a bad experience with them in the past
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - It takes too long to use them / it's a hassle to use them
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - Someone else in my household makes the decisions on these types of services
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - Other reason
A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - Don't know
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I wasn't aware that they existed for these types of services
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I haven't needed to compare deals for this type of service
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I prefer to do the research myself and go directly to the providers
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I don't think that they will find the best deal for me
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I find them complicated to use
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I don't always have the information that they request to complete the search
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Because they are paid by providers/suppliers to show certain results
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I don't want to give them my personal details
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I don't want to receive marketing
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - They don't provide information tailored to my specific needs (e.g. on availability at my address,<br/>reliability)
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - They don't enable you to switch easily to a new provider
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I have had a bad experience with them in the past
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - It takes too long to use them / it's a hassle to use them
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Someone else in my household makes the decisions on these types of services
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Other reason
A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Don't know
A.6 How important is it that...? They save you time by comparing available deals and showing the best deal/s for you
A.6 How important is it that...? They offer you tailored deals based on your particular requirements
A.6 How important is it that...? They are able to offer a better deal than you could get by contacting suppliers/providers directly
A.6 How important is it that...? All of the information you need in order to make a decision is provided before purchasing a service/product
A.6 How important is it that...? They are easy to use and navigate, and present information clearly
A.6 How important is it that...? They will protect your personal information/data
A.6 How important is it that...? Your personal data will only be used for the purposes you agree to
A.6 How important is it that...? That they have a stamp of approval from a reputable organisation (e.g. Ofcom, Ofgem, etc)
A.7 How easy or difficult was it to find the right product/service for you? Any Comms (Net) - Very easy
A.7 How easy or difficult was it to find the right product/service for you? Any Comms (Net) - Fairly easy
A.7 How easy or difficult was it to find the right product/service for you? Any Comms (Net) - Fairly difficult
A.7 How easy or difficult was it to find the right product/service for you? Any Comms (Net) - Very difficult
A.7 How easy or difficult was it to find the right product/service for you? Any Comms (Net) - Don't know
A.7 How easy or difficult was it to find the right product/service for you? Broadband or landline (with or without Pay TV)
A.7 How easy or difficult was it to find the right product/service for you? Mobile phone
A.7 How easy or difficult was it to find the right product/service for you? Energy (e.g. gas or electricity)
A.7 How easy or difficult was it to find the right product/service for you? Insurance (e.g. home, car, life, health or travel insurance)
A.7 How easy or difficult was it to find the right product/service for you? Personal finance (e.g. bank accounts, credit cards, mortgages, loans)
A.8 To what extent do you think that price comparison websites or apps...? Save you time when comparing deals
A.8 To what extent do you think that price comparison websites or apps...? Show you the best deals available
A.8 To what extent do you think that price comparison websites or apps...? Offer you tailored deals based on your particular requirements
A.8 To what extent do you think that price comparison websites or apps...? Offer you a better deal than you could get by contacting suppliers directly
A.8 To what extent do you think that price comparison websites or apps...? Provide all of the information you would find useful in order to make a decision before purchasing a service/product
A.8 To what extent do you think that price comparison websites or apps...? Are easy to use and navigate, and present information clearly
A.8 To what extent do you think that price comparison websites or apps...? Protect your personal information/data
A.8 To what extent do you think that price comparison websites or apps...? Only use your personal data for the purposes you agree to
B.1 Which of the following do you have? - Broadband internet
B.1 Which of the following do you have? - Line rental/landline
B.1 Which of the following do you have? - A Pay TV service such as Sky, Virgin Media, BT TV or TalkTalk TV
B.1 Which of the following do you have? - Mobile phone
B.1 Which of the following do you have? - None of the above
B.1 Which of the following do you have? - Don't know
B.1b Which, if any, of these services are you the primary or joint decision maker for - in terms of deciding which provider to use? - Broadband internet
B.1b Which, if any, of these services are you the primary or joint decision maker for - in terms of deciding which provider to use? - Line rental/landline
B.1b Which, if any, of these services are you the primary or joint decision maker for - in terms of deciding which provider to use? - A Pay TV service such as Sky, Virgin Media, BT TV or TalkTalk TV
B.1b Which, if any, of these services are you the primary or joint decision maker for - in terms of deciding which provider to use? - Mobile phone
B.1b Which, if any, of these services are you the primary or joint decision maker for - in terms of deciding which provider to use? - None of the above
B.1b Which, if any, of these services are you the primary or joint decision maker for - in terms of deciding which provider to use? - Don't know
B.2 Service/Package - Standalone - Broadband
B.2 Service/Package - Standalone - Landline
B.2 Service/Package - Standalone - Pay TV
B.2 Service/Package - Standalone - Mobile phone
B.2 Service/Package - Quad Play Package - Broadband / landline / Pay TV / mobile
B.2 Service/Package - Triple Play Package - Broadband / landline / Pay TV
B.2 Service/Package - Triple Play Package - Broadband / landline / mobile
B.2 Service/Package - Triple Play Package - Broadband / Pay TV / mobile
B.2 Service/Package - Triple Play Package - Landline / Pay TV / mobile
B.2 Service/Package - Dual Play Package - Broadband / landline
B.2 Service/Package - Dual Play Package - Broadband / Pay TV
B.2 Service/Package - Dual Play Package - Broadband / mobile
B.2 Service/Package - Dual Play Package - Landline / Pay TV
B.2 Service/Package - Dual Play Package - Landline / Mobile
B.2 Service/Package - Dual Play Package - Pay TV / mobile
B.2 Service/Package - No comms services
B.2 Service/Package - Don't know
B.3.1 Have you or your household ever changed the company that provides each of the communications services you have? Broadband internet
B.3.1 Have you or your household ever changed the company that provides each of the communications services you have? Line rental/landline
B.3.1 Have you or your household ever changed the company that provides each of the communications services you have? A Pay TV service such as Sky, Virgin Media, BT TV or TalkTalk TV
B.3.1 Have you or your household ever changed the company that provides each of the communications services you have? Mobile phone
B.3.2 Which one of these best describes your current thinking about your services? Broadband internet
B.3.2 Which one of these best describes your current thinking about your services? Line rental/landline
B.3.2 Which one of these best describes your current thinking about your services? A Pay TV service such as Sky, Virgin Media, BT TV or TalkTalk TV
B.3.2 Which one of these best describes your current thinking about your services? Mobile phone
B.3.3 How long have you been with your current provider? Any Broadband (Net)
B.3.3 How long have you been with your current provider? Any Landline (Net)
B.3.3 How long have you been with your current provider? Any Pay TV (Net)
B.3.3 How long have you been with your current provider? Any Mobile phone (Net)
B.3.3 How long have you been with your current provider? Any Comms (Net) - Up to 12 months
B.3.3 How long have you been with your current provider? Any Comms (Net) - 13 months to 2 years
B.3.3 How long have you been with your current provider? Any Comms (Net) - Over 2 years
B.3.3 How long have you been with your current provider? Any Comms (Net) - Don't know/can't remember
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Broadband (Net) - Taken out a new contract with your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Broadband (Net) - Discussed deals or offers with your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Broadband (Net) - Looked at alternative deals or offers from your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Broadband (Net) - Added extra or improved services with your provider (e.g. added channels or services to your TV<br/>package, moved
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Broadband (Net) - Reduced or downgraded services with your provider (e.g. removed channels or services from your TV<br/>package, move
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Broadband (Net) - None of these
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Landline (Net) - Taken out a new contract with your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Landline (Net) - Discussed deals or offers with your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Landline (Net) - Looked at alternative deals or offers from your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Landline (Net) - Added extra or improved services with your provider (e.g. added channels or services to your TV<br/>package, moved t
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Landline (Net) - Reduced or downgraded services with your provider (e.g. removed channels or services from your TV<br/>package, moved
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Landline (Net) - None of these
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Pay TV (Net) - Taken out a new contract with your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Pay TV (Net) - Discussed deals or offers with your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Pay TV (Net) - Looked at alternative deals or offers from your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Pay TV (Net) - Added extra or improved services with your provider (e.g. added channels or services to your TV<br/>package, moved to
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Pay TV (Net) - Reduced or downgraded services with your provider (e.g. removed channels or services from your TV<br/>package, moved t
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Pay TV (Net) - None of these
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Mobile phone (Net) - Taken out a new contract with your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Mobile phone (Net) - Discussed deals or offers with your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Mobile phone (Net) - Looked at alternative deals or offers from your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Mobile phone (Net) - Added extra or improved services with your provider (e.g. added channels or services to your TV<br/>package, mov
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Mobile phone (Net) - Reduced or downgraded services with your provider (e.g. removed channels or services from your TV<br/>package, m
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Mobile phone (Net) - None of these
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Comms (Net) - Taken out a new contract with your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Comms (Net) - Discussed deals or offers with your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Comms (Net) - Looked at alternative deals or offers from your provider
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Comms (Net) - Added extra or improved services with your provider (e.g. added channels or services to your TV<br/>package, moved to a
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Comms (Net) - Reduced or downgraded services with your provider (e.g. removed channels or services from your TV<br/>package, moved to
B.4 Thinking about your current provider for these services, have you done any of the following in the past 12 months? Any Comms (Net) - None of these
B.5.1 Do you do any of the following online, through your provider's website or app? Any Broadband (Net) - Check and manage/pay bills
B.5.1 Do you do any of the following online, through your provider's website or app? Any Broadband (Net) - Find details of your package (e.g. your data allowance, broadband speed)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Broadband (Net) - Check your usage (e.g. mobile data/calls)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Broadband (Net) - Change your package/plan
B.5.1 Do you do any of the following online, through your provider's website or app? Any Broadband (Net) - Update your personal details (e.g. address)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Broadband (Net) - Contact customer services (e.g. to make a complaint or discuss your package)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Broadband (Net) - Manage rewards/consumer loyalty e.g. O2 Priority, Sky VIP, VeryMe (Vodafone)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Broadband (Net) - None of these / Don't manage online
B.5.1 Do you do any of the following online, through your provider's website or app? Any Landline (Net) - Check and manage/pay bills
B.5.1 Do you do any of the following online, through your provider's website or app? Any Landline (Net) - Find details of your package (e.g. your data allowance, broadband speed)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Landline (Net) - Check your usage (e.g. mobile data/calls)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Landline (Net) - Change your package/plan
B.5.1 Do you do any of the following online, through your provider's website or app? Any Landline (Net) - Update your personal details (e.g. address)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Landline (Net) - Contact customer services (e.g. to make a complaint or discuss your package)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Landline (Net) - Manage rewards/consumer loyalty e.g. O2 Priority, Sky VIP, VeryMe (Vodafone)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Landline (Net) - None of these / Don't manage online
B.5.1 Do you do any of the following online, through your provider's website or app? Any Pay TV (Net) - Check and manage/pay bills
B.5.1 Do you do any of the following online, through your provider's website or app? Any Pay TV (Net) - Find details of your package (e.g. your data allowance, broadband speed)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Pay TV (Net) - Check your usage (e.g. mobile data/calls)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Pay TV (Net) - Change your package/plan
B.5.1 Do you do any of the following online, through your provider's website or app? Any Pay TV (Net) - Update your personal details (e.g. address)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Pay TV (Net) - Contact customer services (e.g. to make a complaint or discuss your package)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Pay TV (Net) - Manage rewards/consumer loyalty e.g. O2 Priority, Sky VIP, VeryMe (Vodafone)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Pay TV (Net) - None of these / Don't manage online
B.5.1 Do you do any of the following online, through your provider's website or app? Any Mobile phone (Net) - Check and manage/pay bills
B.5.1 Do you do any of the following online, through your provider's website or app? Any Mobile phone (Net) - Find details of your package (e.g. your data allowance, broadband speed)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Mobile phone (Net) - Check your usage (e.g. mobile data/calls)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Mobile phone (Net) - Change your package/plan
B.5.1 Do you do any of the following online, through your provider's website or app? Any Mobile phone (Net) - Update your personal details (e.g. address)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Mobile phone (Net) - Contact customer services (e.g. to make a complaint or discuss your package)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Mobile phone (Net) - Manage rewards/consumer loyalty e.g. O2 Priority, Sky VIP, VeryMe (Vodafone)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Mobile phone (Net) - None of these / Don't manage online
B.5.1 Do you do any of the following online, through your provider's website or app? Any Comms (Net) - Check and manage/pay bills
B.5.1 Do you do any of the following online, through your provider's website or app? Any Comms (Net) - Find details of your package (e.g. your data allowance, broadband speed)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Comms (Net) - Check your usage (e.g. mobile data/calls)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Comms (Net) - Change your package/plan
B.5.1 Do you do any of the following online, through your provider's website or app? Any Comms (Net) - Update your personal details (e.g. address)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Comms (Net) - Contact customer services (e.g. to make a complaint or discuss your package)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Comms (Net) - Manage rewards/consumer loyalty e.g. O2 Priority, Sky VIP, VeryMe (Vodafone)
B.5.1 Do you do any of the following online, through your provider's website or app? Any Comms (Net) - None of these / Don't manage online
B.5.2 How satisfied are you with your current provider? Any Broadband (Net)
B.5.2 How satisfied are you with your current provider? Any Landline (Net)
B.5.2 How satisfied are you with your current provider? Any Pay TV (Net)
B.5.2 How satisfied are you with your current provider? Any Mobile phone (Net)
B.5.2 How satisfied are you with your current provider? Any Comms (Net) - Very satisfied
B.5.2 How satisfied are you with your current provider? Any Comms (Net) - Fairly satisfied
B.5.2 How satisfied are you with your current provider? Any Comms (Net) - Neither satisfied nor dissatisfied
B.5.2 How satisfied are you with your current provider? Any Comms (Net) - Fairly dissatisfied
B.5.2 How satisfied are you with your current provider? Any Comms (Net) - Very dissatisfied
B.5.2 How satisfied are you with your current provider? Any Comms (Net) - Don't know
B.6 How confident do you feel doing each of the following with regards to your communications services? Comparing costs of these types of services across different providers
B.6 How confident do you feel doing each of the following with regards to your communications services? Comparing value for money of these types of services across different providers
B.6 How confident do you feel doing each of the following with regards to your communications services? Speaking to your current (or other) provider about new deals
B.6 How confident do you feel doing each of the following with regards to your communications services? Understanding the language and terminology used by providers
B.6 How confident do you feel doing each of the following with regards to your communications services? Understanding the different deals available to you
B.6 How confident do you feel doing each of the following with regards to your communications services? Ensuring that the deal you have is the best one for you/your household
B.6 How confident do you feel doing each of the following with regards to your communications services? Understanding what broadband speed you/ your household needs
B.6 How confident do you feel doing each of the following with regards to your communications services? Understanding what mobile package (e.g. minutes, texts and data) you need
B.7 Why is this? Comparing costs of these types of services across different providers - I am not sure what to do / where I should look / what I should be looking for / I lack knowledge / have no experience of the subject in general
B.7 Why is this? Comparing costs of these types of services across different providers - The process is time consuming / I do not have the time to give a thorough examination
B.7 Why is this? Comparing costs of these types of services across different providers - It is difficult (non-specific)
B.7 Why is this? Comparing costs of these types of services across different providers - It is not easy to understand / it is confusing / complicated / it is easy to get mixed up
B.7 Why is this? Comparing costs of these types of services across different providers - I do not know what is best for my needs / what I require
B.7 Why is this? Comparing costs of these types of services across different providers - It is difficult to compare like for like deals / hard to make a direct comparison / different companies offer variants on quotes / bundles / packages
B.7 Why is this? Comparing costs of these types of services across different providers - Deals / packages seem to be very similar / the difference between deals / packages is so small as to be negligible
B.7 Why is this? Comparing costs of these types of services across different providers - There are so many options available / so much to consider / it is not always possible to look at all deals / providers that are available / narrow down to what is best
B.7 Why is this? Comparing costs of these types of services across different providers - There is always something better that comes along / new deals / new packages arrive on the market all the time / there are frequent changes in the market place
B.7 Why is this? Comparing costs of these types of services across different providers - I know / am convinced that there are better / cheaper options available
B.7 Why is this? Comparing costs of these types of services across different providers - I know / am convinced that I have chosen incorrectly / that what I have chosen is not good enough / does not meet my needs
B.7 Why is this? Comparing costs of these types of services across different providers - Suppliers are difficult to contact
B.7 Why is this? Comparing costs of these types of services across different providers - I do not like using the telephone / having to contact suppliers via telephone
B.7 Why is this? Comparing costs of these types of services across different providers - I prefer to use the Internet
B.7 Why is this? Comparing costs of these types of services across different providers - I do not like contacting suppliers / speaking with suppliers generally
B.7 Why is this? Comparing costs of these types of services across different providers - Lack of confidence / I become anxious
B.7 Why is this? Comparing costs of these types of services across different providers - I do not know what to ask / request from suppliers / unsure if I am asking the right questions / asking for the correct features when looking for deals etc
B.7 Why is this? Comparing costs of these types of services across different providers - I am not a good negotiator / I dislike haggling
B.7 Why is this? Comparing costs of these types of services across different providers - I am not a good communicator / inarticulate, a poor English speaker etc
B.7 Why is this? Comparing costs of these types of services across different providers - Staff are poor communicators / do not speak clearly / poor English speakers
B.7 Why is this? Comparing costs of these types of services across different providers - Information provided can be difficult to understand / industry terminology used is not clear / acronyms are used / plain English should be used
B.7 Why is this? Comparing costs of these types of services across different providers - Terminology can vary between suppliers
B.7 Why is this? Comparing costs of these types of services across different providers - Providers do not communicate enough / do not provide customers with enough information / do not keep customers notified
B.7 Why is this? Comparing costs of these types of services across different providers - There is too much information to process
B.7 Why is this? Comparing costs of these types of services across different providers - I am unsure about pricing / what things should cost / what is considered to be good value / a good deal
B.7 Why is this? Comparing costs of these types of services across different providers - Pricing varies a lot
B.7 Why is this? Comparing costs of these types of services across different providers - The price does not stay the same for long / you can never be sure how long you will have the deal at the stated price
B.7 Why is this? Comparing costs of these types of services across different providers - I am not good with money / figures / maths
B.7 Why is this? Comparing costs of these types of services across different providers - I do not know enough about technology / computers / the Internet / Broadband speeds, data usage etc
B.7 Why is this? Comparing costs of these types of services across different providers - I do not know how to use comparison websites / do not use comparison websites
B.7 Why is this? Comparing costs of these types of services across different providers - I am concerned about hidden details / small print / hidden costs / terms and conditions / clauses
B.7 Why is this? Comparing costs of these types of services across different providers - Due to poor customer service / poor staff / unhelpful, incompetent, inconsistent, do not listen etc
B.7 Why is this? Comparing costs of these types of services across different providers - I can feel pressurised to take a certain deal / experiencing pushy sales techniques
B.7 Why is this? Comparing costs of these types of services across different providers - I do not believe I would be given the best deals / suppliers prefer to make profit over customer satisfaction / I would be sold something expensive that does not meet
B.7 Why is this? Comparing costs of these types of services across different providers - I do not trust suppliers / they do not always give truthful information
B.7 Why is this? Comparing costs of these types of services across different providers - I am an elderly person
B.7 Why is this? Comparing costs of these types of services across different providers - It is not my responsibility / someone else deals with that
B.7 Why is this? Comparing costs of these types of services across different providers - Other answers
B.7 Why is this? Comparing costs of these types of services across different providers - Invalid - I am not interested in looking / happy with my current supplier etc
B.7 Why is this? Comparing costs of these types of services across different providers - Don't know/ No reason
B.7 Why is this? Comparing value for money of these types of services across different providers - I am not sure what to do / where I should look / what I should be looking for / I lack knowledge / have no experience of the subject in general
B.7 Why is this? Comparing value for money of these types of services across different providers - The process is time consuming / I do not have the time to give a thorough examination
B.7 Why is this? Comparing value for money of these types of services across different providers - It is difficult (non-specific)
B.7 Why is this? Comparing value for money of these types of services across different providers - It is not easy to understand / it is confusing / complicated / it is easy to get mixed up
B.7 Why is this? Comparing value for money of these types of services across different providers - I do not know what is best for my needs / what I require
B.7 Why is this? Comparing value for money of these types of services across different providers - It is difficult to compare like for like deals / hard to make a direct comparison / different companies offer variants on quotes / bundles / packages
B.7 Why is this? Comparing value for money of these types of services across different providers - Deals / packages seem to be very similar / the difference between deals / packages is so small as to be negligible
B.7 Why is this? Comparing value for money of these types of services across different providers - There are so many options available / so much to consider / it is not always possible to look at all deals / providers that are available / narrow down to wh
B.7 Why is this? Comparing value for money of these types of services across different providers - There is always something better that comes along / new deals / new packages arrive on the market all the time / there are frequent changes in the market pla
B.7 Why is this? Comparing value for money of these types of services across different providers - I know / am convinced that there are better / cheaper options available
B.7 Why is this? Comparing value for money of these types of services across different providers - I know / am convinced that I have chosen incorrectly / that what I have chosen is not good enough / does not meet my needs
B.7 Why is this? Comparing value for money of these types of services across different providers - Suppliers are difficult to contact
B.7 Why is this? Comparing value for money of these types of services across different providers - I do not like using the telephone / having to contact suppliers via telephone
B.7 Why is this? Comparing value for money of these types of services across different providers - I prefer to use the Internet
B.7 Why is this? Comparing value for money of these types of services across different providers - I do not like contacting suppliers / speaking with suppliers generally
B.7 Why is this? Comparing value for money of these types of services across different providers - Lack of confidence / I become anxious
B.7 Why is this? Comparing value for money of these types of services across different providers - I do not know what to ask / request from suppliers / unsure if I am asking the right questions / asking for the correct features when looking for deals etc
B.7 Why is this? Comparing value for money of these types of services across different providers - I am not a good negotiator / I dislike haggling
B.7 Why is this? Comparing value for money of these types of services across different providers - I am not a good communicator / inarticulate, a poor English speaker etc
B.7 Why is this? Comparing value for money of these types of services across different providers - Staff are poor communicators / do not speak clearly / poor English speakers
B.7 Why is this? Comparing value for money of these types of services across different providers - Information provided can be difficult to understand / industry terminology used is not clear / acronyms are used / plain English should be used
B.7 Why is this? Comparing value for money of these types of services across different providers - Terminology can vary between suppliers
B.7 Why is this? Comparing value for money of these types of services across different providers - Providers do not communicate enough / do not provide customers with enough information / do not keep customers notified
B.7 Why is this? Comparing value for money of these types of services across different providers - There is too much information to process
B.7 Why is this? Comparing value for money of these types of services across different providers - I am unsure about pricing / what things should cost / what is considered to be good value / a good deal
B.7 Why is this? Comparing value for money of these types of services across different providers - Pricing varies a lot
B.7 Why is this? Comparing value for money of these types of services across different providers - The price does not stay the same for long / you can never be sure how long you will have the deal at the stated price
B.7 Why is this? Comparing value for money of these types of services across different providers - I am not good with money / figures / maths
B.7 Why is this? Comparing value for money of these types of services across different providers - I do not know enough about technology / computers / the Internet / Broadband speeds, data usage etc
B.7 Why is this? Comparing value for money of these types of services across different providers - I do not know how to use comparison websites / do not use comparison websites
B.7 Why is this? Comparing value for money of these types of services across different providers - I am concerned about hidden details / small print / hidden costs / terms and conditions / clauses
B.7 Why is this? Comparing value for money of these types of services across different providers - Due to poor customer service / poor staff / unhelpful, incompetent, inconsistent, do not listen etc
B.7 Why is this? Comparing value for money of these types of services across different providers - I can feel pressurised to take a certain deal / experiencing pushy sales techniques
B.7 Why is this? Comparing value for money of these types of services across different providers - I do not believe I would be given the best deals / suppliers prefer to make profit over customer satisfaction / I would be sold something expensive that does
B.7 Why is this? Comparing value for money of these types of services across different providers - I do not trust suppliers / they do not always give truthful information
B.7 Why is this? Comparing value for money of these types of services across different providers - I am an elderly person
B.7 Why is this? Comparing value for money of these types of services across different providers - It is not my responsibility / someone else deals with that
B.7 Why is this? Comparing value for money of these types of services across different providers - Other answers
B.7 Why is this? Comparing value for money of these types of services across different providers - Invalid - I am not interested in looking / happy with my current supplier etc
B.7 Why is this? Comparing value for money of these types of services across different providers - Don't know/ No reason
B.7 Why is this? Speaking to your current (or other) provider about new deals - I am not sure what to do / where I should look / what I should be looking for / I lack knowledge / have no experience of the subject in general
B.7 Why is this? Speaking to your current (or other) provider about new deals - The process is time consuming / I do not have the time to give a thorough examination
B.7 Why is this? Speaking to your current (or other) provider about new deals - It is difficult (non-specific)
B.7 Why is this? Speaking to your current (or other) provider about new deals - It is not easy to understand / it is confusing / complicated / it is easy to get mixed up
B.7 Why is this? Speaking to your current (or other) provider about new deals - I do not know what is best for my needs / what I require
B.7 Why is this? Speaking to your current (or other) provider about new deals - It is difficult to compare like for like deals / hard to make a direct comparison / different companies offer variants on quotes / bundles / packages
B.7 Why is this? Speaking to your current (or other) provider about new deals - Deals / packages seem to be very similar / the difference between deals / packages is so small as to be negligible
B.7 Why is this? Speaking to your current (or other) provider about new deals - There are so many options available / so much to consider / it is not always possible to look at all deals / providers that are available / narrow down to what is best
B.7 Why is this? Speaking to your current (or other) provider about new deals - There is always something better that comes along / new deals / new packages arrive on the market all the time / there are frequent changes in the market place
B.7 Why is this? Speaking to your current (or other) provider about new deals - I know / am convinced that there are better / cheaper options available
B.7 Why is this? Speaking to your current (or other) provider about new deals - I know / am convinced that I have chosen incorrectly / that what I have chosen is not good enough / does not meet my needs
B.7 Why is this? Speaking to your current (or other) provider about new deals - Suppliers are difficult to contact
B.7 Why is this? Speaking to your current (or other) provider about new deals - I do not like using the telephone / having to contact suppliers via telephone
B.7 Why is this? Speaking to your current (or other) provider about new deals - I prefer to use the Internet
B.7 Why is this? Speaking to your current (or other) provider about new deals - I do not like contacting suppliers / speaking with suppliers generally
B.7 Why is this? Speaking to your current (or other) provider about new deals - Lack of confidence / I become anxious
B.7 Why is this? Speaking to your current (or other) provider about new deals - I do not know what to ask / request from suppliers / unsure if I am asking the right questions / asking for the correct features when looking for deals etc
B.7 Why is this? Speaking to your current (or other) provider about new deals - I am not a good negotiator / I dislike haggling
B.7 Why is this? Speaking to your current (or other) provider about new deals - I am not a good communicator / inarticulate, a poor English speaker etc
B.7 Why is this? Speaking to your current (or other) provider about new deals - Staff are poor communicators / do not speak clearly / poor English speakers
B.7 Why is this? Speaking to your current (or other) provider about new deals - Information provided can be difficult to understand / industry terminology used is not clear / acronyms are used / plain English should be used
B.7 Why is this? Speaking to your current (or other) provider about new deals - Terminology can vary between suppliers
B.7 Why is this? Speaking to your current (or other) provider about new deals - Providers do not communicate enough / do not provide customers with enough information / do not keep customers notified
B.7 Why is this? Speaking to your current (or other) provider about new deals - There is too much information to process
B.7 Why is this? Speaking to your current (or other) provider about new deals - I am unsure about pricing / what things should cost / what is considered to be good value / a good deal
B.7 Why is this? Speaking to your current (or other) provider about new deals - Pricing varies a lot
B.7 Why is this? Speaking to your current (or other) provider about new deals - The price does not stay the same for long / you can never be sure how long you will have the deal at the stated price
B.7 Why is this? Speaking to your current (or other) provider about new deals - I am not good with money / figures / maths
B.7 Why is this? Speaking to your current (or other) provider about new deals - I do not know enough about technology / computers / the Internet / Broadband speeds, data usage etc
B.7 Why is this? Speaking to your current (or other) provider about new deals - I do not know how to use comparison websites / do not use comparison websites
B.7 Why is this? Speaking to your current (or other) provider about new deals - I am concerned about hidden details / small print / hidden costs / terms and conditions / clauses
B.7 Why is this? Speaking to your current (or other) provider about new deals - Due to poor customer service / poor staff / unhelpful, incompetent, inconsistent, do not listen etc
B.7 Why is this? Speaking to your current (or other) provider about new deals - I can feel pressurised to take a certain deal / experiencing pushy sales techniques
B.7 Why is this? Speaking to your current (or other) provider about new deals - I do not believe I would be given the best deals / suppliers prefer to make profit over customer satisfaction / I would be sold something expensive that does not meet my requir
B.7 Why is this? Speaking to your current (or other) provider about new deals - I do not trust suppliers / they do not always give truthful information
B.7 Why is this? Speaking to your current (or other) provider about new deals - I am an elderly person
B.7 Why is this? Speaking to your current (or other) provider about new deals - It is not my responsibility / someone else deals with that
B.7 Why is this? Speaking to your current (or other) provider about new deals - Other answers
B.7 Why is this? Speaking to your current (or other) provider about new deals - Invalid - I am not interested in looking / happy with my current supplier etc
B.7 Why is this? Speaking to your current (or other) provider about new deals - Don't know/ No reason
B.7 Why is this? Understanding the language and terminology used by providers - I am not sure what to do / where I should look / what I should be looking for / I lack knowledge / have no experience of the subject in general
B.7 Why is this? Understanding the language and terminology used by providers - The process is time consuming / I do not have the time to give a thorough examination
B.7 Why is this? Understanding the language and terminology used by providers - It is difficult (non-specific)
B.7 Why is this? Understanding the language and terminology used by providers - It is not easy to understand / it is confusing / complicated / it is easy to get mixed up
B.7 Why is this? Understanding the language and terminology used by providers - I do not know what is best for my needs / what I require
B.7 Why is this? Understanding the language and terminology used by providers - It is difficult to compare like for like deals / hard to make a direct comparison / different companies offer variants on quotes / bundles / packages
B.7 Why is this? Understanding the language and terminology used by providers - Deals / packages seem to be very similar / the difference between deals / packages is so small as to be negligible
B.7 Why is this? Understanding the language and terminology used by providers - There are so many options available / so much to consider / it is not always possible to look at all deals / providers that are available / narrow down to what is best
B.7 Why is this? Understanding the language and terminology used by providers - There is always something better that comes along / new deals / new packages arrive on the market all the time / there are frequent changes in the market place
B.7 Why is this? Understanding the language and terminology used by providers - I know / am convinced that there are better / cheaper options available
B.7 Why is this? Understanding the language and terminology used by providers - I know / am convinced that I have chosen incorrectly / that what I have chosen is not good enough / does not meet my needs
B.7 Why is this? Understanding the language and terminology used by providers - Suppliers are difficult to contact
B.7 Why is this? Understanding the language and terminology used by providers - I do not like using the telephone / having to contact suppliers via telephone
B.7 Why is this? Understanding the language and terminology used by providers - I prefer to use the Internet
B.7 Why is this? Understanding the language and terminology used by providers - I do not like contacting suppliers / speaking with suppliers generally
B.7 Why is this? Understanding the language and terminology used by providers - Lack of confidence / I become anxious
B.7 Why is this? Understanding the language and terminology used by providers - I do not know what to ask / request from suppliers / unsure if I am asking the right questions / asking for the correct features when looking for deals etc
B.7 Why is this? Understanding the language and terminology used by providers - I am not a good negotiator / I dislike haggling
B.7 Why is this? Understanding the language and terminology used by providers - I am not a good communicator / inarticulate, a poor English speaker etc
B.7 Why is this? Understanding the language and terminology used by providers - Staff are poor communicators / do not speak clearly / poor English speakers
B.7 Why is this? Understanding the language and terminology used by providers - Information provided can be difficult to understand / industry terminology used is not clear / acronyms are used / plain English should be used
B.7 Why is this? Understanding the language and terminology used by providers - Terminology can vary between suppliers
B.7 Why is this? Understanding the language and terminology used by providers - Providers do not communicate enough / do not provide customers with enough information / do not keep customers notified
B.7 Why is this? Understanding the language and terminology used by providers - There is too much information to process
B.7 Why is this? Understanding the language and terminology used by providers - I am unsure about pricing / what things should cost / what is considered to be good value / a good deal
B.7 Why is this? Understanding the language and terminology used by providers - Pricing varies a lot
B.7 Why is this? Understanding the language and terminology used by providers - The price does not stay the same for long / you can never be sure how long you will have the deal at the stated price
B.7 Why is this? Understanding the language and terminology used by providers - I am not good with money / figures / maths
B.7 Why is this? Understanding the language and terminology used by providers - I do not know enough about technology / computers / the Internet / Broadband speeds, data usage etc
B.7 Why is this? Understanding the language and terminology used by providers - I do not know how to use comparison websites / do not use comparison websites
B.7 Why is this? Understanding the language and terminology used by providers - I am concerned about hidden details / small print / hidden costs / terms and conditions / clauses
B.7 Why is this? Understanding the language and terminology used by providers - Due to poor customer service / poor staff / unhelpful, incompetent, inconsistent, do not listen etc
B.7 Why is this? Understanding the language and terminology used by providers - I can feel pressurised to take a certain deal / experiencing pushy sales techniques
B.7 Why is this? Understanding the language and terminology used by providers - I do not believe I would be given the best deals / suppliers prefer to make profit over customer satisfaction / I would be sold something expensive that does not meet my requir
B.7 Why is this? Understanding the language and terminology used by providers - I do not trust suppliers / they do not always give truthful information
B.7 Why is this? Understanding the language and terminology used by providers - I am an elderly person
B.7 Why is this? Understanding the language and terminology used by providers - It is not my responsibility / someone else deals with that
B.7 Why is this? Understanding the language and terminology used by providers - Other answers
B.7 Why is this? Understanding the language and terminology used by providers - Invalid - I am not interested in looking / happy with my current supplier etc
B.7 Why is this? Understanding the language and terminology used by providers - Don't know/ No reason
B.7 Why is this? Understanding the different deals available to you - I am not sure what to do / where I should look / what I should be looking for / I lack knowledge / have no experience of the subject in general
B.7 Why is this? Understanding the different deals available to you - The process is time consuming / I do not have the time to give a thorough examination
B.7 Why is this? Understanding the different deals available to you - It is difficult (non-specific)
B.7 Why is this? Understanding the different deals available to you - It is not easy to understand / it is confusing / complicated / it is easy to get mixed up
B.7 Why is this? Understanding the different deals available to you - I do not know what is best for my needs / what I require
B.7 Why is this? Understanding the different deals available to you - It is difficult to compare like for like deals / hard to make a direct comparison / different companies offer variants on quotes / bundles / packages
B.7 Why is this? Understanding the different deals available to you - Deals / packages seem to be very similar / the difference between deals / packages is so small as to be negligible
B.7 Why is this? Understanding the different deals available to you - There are so many options available / so much to consider / it is not always possible to look at all deals / providers that are available / narrow down to what is best
B.7 Why is this? Understanding the different deals available to you - There is always something better that comes along / new deals / new packages arrive on the market all the time / there are frequent changes in the market place
B.7 Why is this? Understanding the different deals available to you - I know / am convinced that there are better / cheaper options available
B.7 Why is this? Understanding the different deals available to you - I know / am convinced that I have chosen incorrectly / that what I have chosen is not good enough / does not meet my needs
B.7 Why is this? Understanding the different deals available to you - Suppliers are difficult to contact
B.7 Why is this? Understanding the different deals available to you - I do not like using the telephone / having to contact suppliers via telephone
B.7 Why is this? Understanding the different deals available to you - I prefer to use the Internet
B.7 Why is this? Understanding the different deals available to you - I do not like contacting suppliers / speaking with suppliers generally
B.7 Why is this? Understanding the different deals available to you - Lack of confidence / I become anxious
B.7 Why is this? Understanding the different deals available to you - I do not know what to ask / request from suppliers / unsure if I am asking the right questions / asking for the correct features when looking for deals etc
B.7 Why is this? Understanding the different deals available to you - I am not a good negotiator / I dislike haggling
B.7 Why is this? Understanding the different deals available to you - I am not a good communicator / inarticulate, a poor English speaker etc
B.7 Why is this? Understanding the different deals available to you - Staff are poor communicators / do not speak clearly / poor English speakers
B.7 Why is this? Understanding the different deals available to you - Information provided can be difficult to understand / industry terminology used is not clear / acronyms are used / plain English should be used
B.7 Why is this? Understanding the different deals available to you - Terminology can vary between suppliers
B.7 Why is this? Understanding the different deals available to you - Providers do not communicate enough / do not provide customers with enough information / do not keep customers notified
B.7 Why is this? Understanding the different deals available to you - There is too much information to process
B.7 Why is this? Understanding the different deals available to you - I am unsure about pricing / what things should cost / what is considered to be good value / a good deal
B.7 Why is this? Understanding the different deals available to you - Pricing varies a lot
B.7 Why is this? Understanding the different deals available to you - The price does not stay the same for long / you can never be sure how long you will have the deal at the stated price
B.7 Why is this? Understanding the different deals available to you - I am not good with money / figures / maths
B.7 Why is this? Understanding the different deals available to you - I do not know enough about technology / computers / the Internet / Broadband speeds, data usage etc
B.7 Why is this? Understanding the different deals available to you - I do not know how to use comparison websites / do not use comparison websites
B.7 Why is this? Understanding the different deals available to you - I am concerned about hidden details / small print / hidden costs / terms and conditions / clauses
B.7 Why is this? Understanding the different deals available to you - Due to poor customer service / poor staff / unhelpful, incompetent, inconsistent, do not listen etc
B.7 Why is this? Understanding the different deals available to you - I can feel pressurised to take a certain deal / experiencing pushy sales techniques
B.7 Why is this? Understanding the different deals available to you - I do not believe I would be given the best deals / suppliers prefer to make profit over customer satisfaction / I would be sold something expensive that does not meet my requirements
B.7 Why is this? Understanding the different deals available to you - I do not trust suppliers / they do not always give truthful information
B.7 Why is this? Understanding the different deals available to you - I am an elderly person
B.7 Why is this? Understanding the different deals available to you - It is not my responsibility / someone else deals with that
B.7 Why is this? Understanding the different deals available to you - Other answers
B.7 Why is this? Understanding the different deals available to you - Invalid - I am not interested in looking / happy with my current supplier etc
B.7 Why is this? Understanding the different deals available to you - Don't know/ No reason
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I am not sure what to do / where I should look / what I should be looking for / I lack knowledge / have no experience of the subject in general
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - The process is time consuming / I do not have the time to give a thorough examination
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - It is difficult (non-specific)
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - It is not easy to understand / it is confusing / complicated / it is easy to get mixed up
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I do not know what is best for my needs / what I require
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - It is difficult to compare like for like deals / hard to make a direct comparison / different companies offer variants on quotes / bundles / packages
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - Deals / packages seem to be very similar / the difference between deals / packages is so small as to be negligible
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - There are so many options available / so much to consider / it is not always possible to look at all deals / providers that are available / narrow down to what is bes
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - There is always something better that comes along / new deals / new packages arrive on the market all the time / there are frequent changes in the market place
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I know / am convinced that there are better / cheaper options available
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I know / am convinced that I have chosen incorrectly / that what I have chosen is not good enough / does not meet my needs
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - Suppliers are difficult to contact
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I do not like using the telephone / having to contact suppliers via telephone
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I prefer to use the Internet
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I do not like contacting suppliers / speaking with suppliers generally
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - Lack of confidence / I become anxious
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I do not know what to ask / request from suppliers / unsure if I am asking the right questions / asking for the correct features when looking for deals etc
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I am not a good negotiator / I dislike haggling
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I am not a good communicator / inarticulate, a poor English speaker etc
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - Staff are poor communicators / do not speak clearly / poor English speakers
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - Information provided can be difficult to understand / industry terminology used is not clear / acronyms are used / plain English should be used
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - Terminology can vary between suppliers
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - Providers do not communicate enough / do not provide customers with enough information / do not keep customers notified
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - There is too much information to process
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I am unsure about pricing / what things should cost / what is considered to be good value / a good deal
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - Pricing varies a lot
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - The price does not stay the same for long / you can never be sure how long you will have the deal at the stated price
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I am not good with money / figures / maths
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I do not know enough about technology / computers / the Internet / Broadband speeds, data usage etc
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I do not know how to use comparison websites / do not use comparison websites
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I am concerned about hidden details / small print / hidden costs / terms and conditions / clauses
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - Due to poor customer service / poor staff / unhelpful, incompetent, inconsistent, do not listen etc
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I can feel pressurised to take a certain deal / experiencing pushy sales techniques
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I do not believe I would be given the best deals / suppliers prefer to make profit over customer satisfaction / I would be sold something expensive that does not meet
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I do not trust suppliers / they do not always give truthful information
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - I am an elderly person
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - It is not my responsibility / someone else deals with that
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - Other answers
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - Invalid - I am not interested in looking / happy with my current supplier etc
B.7 Why is this? Ensuring that the deal you have is the best one for you/your household - Don't know/ No reason
B.7 Why is this? Understanding what broadband speed you/ your household needs - I am not sure what to do / where I should look / what I should be looking for / I lack knowledge / have no experience of the subject in general
B.7 Why is this? Understanding what broadband speed you/ your household needs - The process is time consuming / I do not have the time to give a thorough examination
B.7 Why is this? Understanding what broadband speed you/ your household needs - It is difficult (non-specific)
B.7 Why is this? Understanding what broadband speed you/ your household needs - It is not easy to understand / it is confusing / complicated / it is easy to get mixed up
B.7 Why is this? Understanding what broadband speed you/ your household needs - I do not know what is best for my needs / what I require
B.7 Why is this? Understanding what broadband speed you/ your household needs - It is difficult to compare like for like deals / hard to make a direct comparison / different companies offer variants on quotes / bundles / packages
B.7 Why is this? Understanding what broadband speed you/ your household needs - Deals / packages seem to be very similar / the difference between deals / packages is so small as to be negligible
B.7 Why is this? Understanding what broadband speed you/ your household needs - There are so many options available / so much to consider / it is not always possible to look at all deals / providers that are available / narrow down to what is best
B.7 Why is this? Understanding what broadband speed you/ your household needs - There is always something better that comes along / new deals / new packages arrive on the market all the time / there are frequent changes in the market place
B.7 Why is this? Understanding what broadband speed you/ your household needs - I know / am convinced that there are better / cheaper options available
B.7 Why is this? Understanding what broadband speed you/ your household needs - I know / am convinced that I have chosen incorrectly / that what I have chosen is not good enough / does not meet my needs
B.7 Why is this? Understanding what broadband speed you/ your household needs - Suppliers are difficult to contact
B.7 Why is this? Understanding what broadband speed you/ your household needs - I do not like using the telephone / having to contact suppliers via telephone
B.7 Why is this? Understanding what broadband speed you/ your household needs - I prefer to use the Internet
B.7 Why is this? Understanding what broadband speed you/ your household needs - I do not like contacting suppliers / speaking with suppliers generally
B.7 Why is this? Understanding what broadband speed you/ your household needs - Lack of confidence / I become anxious
B.7 Why is this? Understanding what broadband speed you/ your household needs - I do not know what to ask / request from suppliers / unsure if I am asking the right questions / asking for the correct features when looking for deals etc
B.7 Why is this? Understanding what broadband speed you/ your household needs - I am not a good negotiator / I dislike haggling
B.7 Why is this? Understanding what broadband speed you/ your household needs - I am not a good communicator / inarticulate, a poor English speaker etc
B.7 Why is this? Understanding what broadband speed you/ your household needs - Staff are poor communicators / do not speak clearly / poor English speakers
B.7 Why is this? Understanding what broadband speed you/ your household needs - Information provided can be difficult to understand / industry terminology used is not clear / acronyms are used / plain English should be used
B.7 Why is this? Understanding what broadband speed you/ your household needs - Terminology can vary between suppliers
B.7 Why is this? Understanding what broadband speed you/ your household needs - Providers do not communicate enough / do not provide customers with enough information / do not keep customers notified
B.7 Why is this? Understanding what broadband speed you/ your household needs - There is too much information to process
B.7 Why is this? Understanding what broadband speed you/ your household needs - I am unsure about pricing / what things should cost / what is considered to be good value / a good deal
B.7 Why is this? Understanding what broadband speed you/ your household needs - Pricing varies a lot
B.7 Why is this? Understanding what broadband speed you/ your household needs - The price does not stay the same for long / you can never be sure how long you will have the deal at the stated price
B.7 Why is this? Understanding what broadband speed you/ your household needs - I am not good with money / figures / maths
B.7 Why is this? Understanding what broadband speed you/ your household needs - I do not know enough about technology / computers / the Internet / Broadband speeds, data usage etc
B.7 Why is this? Understanding what broadband speed you/ your household needs - I do not know how to use comparison websites / do not use comparison websites
B.7 Why is this? Understanding what broadband speed you/ your household needs - I am concerned about hidden details / small print / hidden costs / terms and conditions / clauses
B.7 Why is this? Understanding what broadband speed you/ your household needs - Due to poor customer service / poor staff / unhelpful, incompetent, inconsistent, do not listen etc
B.7 Why is this? Understanding what broadband speed you/ your household needs - I can feel pressurised to take a certain deal / experiencing pushy sales techniques
B.7 Why is this? Understanding what broadband speed you/ your household needs - I do not believe I would be given the best deals / suppliers prefer to make profit over customer satisfaction / I would be sold something expensive that does not meet my requir
B.7 Why is this? Understanding what broadband speed you/ your household needs - I do not trust suppliers / they do not always give truthful information
B.7 Why is this? Understanding what broadband speed you/ your household needs - I am an elderly person
B.7 Why is this? Understanding what broadband speed you/ your household needs - It is not my responsibility / someone else deals with that
B.7 Why is this? Understanding what broadband speed you/ your household needs - Other answers
B.7 Why is this? Understanding what broadband speed you/ your household needs - Invalid - I am not interested in looking / happy with my current supplier etc
B.7 Why is this? Understanding what broadband speed you/ your household needs - Don't know/ No reason
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I am not sure what to do / where I should look / what I should be looking for / I lack knowledge / have no experience of the subject in general
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - The process is time consuming / I do not have the time to give a thorough examination
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - It is difficult (non-specific)
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - It is not easy to understand / it is confusing / complicated / it is easy to get mixed up
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I do not know what is best for my needs / what I require
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - It is difficult to compare like for like deals / hard to make a direct comparison / different companies offer variants on quotes / bundles / packages
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - Deals / packages seem to be very similar / the difference between deals / packages is so small as to be negligible
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - There are so many options available / so much to consider / it is not always possible to look at all deals / providers that are available / narrow down to what is
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - There is always something better that comes along / new deals / new packages arrive on the market all the time / there are frequent changes in the market place
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I know / am convinced that there are better / cheaper options available
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I know / am convinced that I have chosen incorrectly / that what I have chosen is not good enough / does not meet my needs
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - Suppliers are difficult to contact
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I do not like using the telephone / having to contact suppliers via telephone
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I prefer to use the Internet
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I do not like contacting suppliers / speaking with suppliers generally
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - Lack of confidence / I become anxious
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I do not know what to ask / request from suppliers / unsure if I am asking the right questions / asking for the correct features when looking for deals etc
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I am not a good negotiator / I dislike haggling
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I am not a good communicator / inarticulate, a poor English speaker etc
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - Staff are poor communicators / do not speak clearly / poor English speakers
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - Information provided can be difficult to understand / industry terminology used is not clear / acronyms are used / plain English should be used
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - Terminology can vary between suppliers
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - Providers do not communicate enough / do not provide customers with enough information / do not keep customers notified
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - There is too much information to process
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I am unsure about pricing / what things should cost / what is considered to be good value / a good deal
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - Pricing varies a lot
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - The price does not stay the same for long / you can never be sure how long you will have the deal at the stated price
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I am not good with money / figures / maths
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I do not know enough about technology / computers / the Internet / Broadband speeds, data usage etc
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I do not know how to use comparison websites / do not use comparison websites
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I am concerned about hidden details / small print / hidden costs / terms and conditions / clauses
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - Due to poor customer service / poor staff / unhelpful, incompetent, inconsistent, do not listen etc
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I can feel pressurised to take a certain deal / experiencing pushy sales techniques
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I do not believe I would be given the best deals / suppliers prefer to make profit over customer satisfaction / I would be sold something expensive that does not m
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I do not trust suppliers / they do not always give truthful information
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - I am an elderly person
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - It is not my responsibility / someone else deals with that
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - Other answers
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - Invalid - I am not interested in looking / happy with my current supplier etc
B.7 Why is this? Understanding what mobile package (e.g. minutes, texts and data) you need - Don't know/ No reason
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - How much you would pay each month
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - The price you were already paying for your service
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - Any additional costs you would have to pay (e.g. set up costs) on top of the monthly payment
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - Whether or not you were in your minimum contract period
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - The length of the new contract
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - How many complaints the new provider typically receives from customers
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - Any add-ons or rewards you would receive on purchase (e.g. free months of Netflix or Spotify,<br/>shopping vouchers, cashback)
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - The quality of the broadband connection (e.g. how often it goes down)
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - The speed of the broadband connection (e.g. minimum speed, normally available speed)
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - The broadband speed you were already getting
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - Whether or not the broadband provider was able to deliver the service to your home/ address
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - The call packages included (e.g. international, weekend calls)
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - The TV channels / services included
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - How many mobile minutes / texts you typically used in a month
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - How much mobile data you typically used in a month
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - How many mobile minutes / texts were included each month
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - How much mobile data was included each month
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - The upfront cost of a new mobile handset
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - The handsets available with that provider / on that package
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - What the mobile phone signal strength would be like in the places you spend the most time<br/>(e.g. home, workplace)
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - Whether the provider offered a 5G service
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - None of these
B.8 You said you either switched provider or took a new contract with your current provider for the following services: ... - Can't remember/Don't know
B.9a Thinking about all the factors that you said you took into account, where did you find the information that you needed? - On the new provider's website
B.9a Thinking about all the factors that you said you took into account, where did you find the information that you needed? - On a price comparison website or app
B.9a Thinking about all the factors that you said you took into account, where did you find the information that you needed? - Word of mouth (e.g. from a friend or family member)
B.9a Thinking about all the factors that you said you took into account, where did you find the information that you needed? - I contacted the new provider (e.g. by phone, web chat)
B.9a Thinking about all the factors that you said you took into account, where did you find the information that you needed? - I contacted my existing provider (e.g. by phone, web chat)
B.9a Thinking about all the factors that you said you took into account, where did you find the information that you needed? - On my existing provider's app (e.g. on my bill or online account)
B.9a Thinking about all the factors that you said you took into account, where did you find the information that you needed? - On my quarterly/monthly paper bill
B.9a Thinking about all the factors that you said you took into account, where did you find the information that you needed? - The information I needed was already stored in a price comparison website from a previous search
B.9a Thinking about all the factors that you said you took into account, where did you find the information that you needed? - Other
B.9a Thinking about all the factors that you said you took into account, where did you find the information that you needed? - I did not need to find the information, I knew it from memory
B.9a Thinking about all the factors that you said you took into account, where did you find the information that you needed? - Can't remember/Don't know
B.9b Why not? The price you were already paying for your service - Wasn't relevant
B.9b Why not? The price you were already paying for your service - Too much hassle to find the information
B.9b Why not? The price you were already paying for your service - Didn't know how to use or didn't understand the information
B.9b Why not? The price you were already paying for your service - Didn't occur to me to use this information
B.9b Why not? The price you were already paying for your service - Not important to me
B.9b Why not? The price you were already paying for your service - Didn't know where to find the information
B.9b Why not? The price you were already paying for your service - Other reason
B.9b Why not? The price you were already paying for your service - Can't remember/Don't know
B.9b Why not? Whether or not you were in your minimum contract period - Wasn't relevant
B.9b Why not? Whether or not you were in your minimum contract period - Too much hassle to find the information
B.9b Why not? Whether or not you were in your minimum contract period - Didn't know how to use or didn't understand the information
B.9b Why not? Whether or not you were in your minimum contract period - Didn't occur to me to use this information
B.9b Why not? Whether or not you were in your minimum contract period - Not important to me
B.9b Why not? Whether or not you were in your minimum contract period - Didn't know where to find the information
B.9b Why not? Whether or not you were in your minimum contract period - Other reason
B.9b Why not? Whether or not you were in your minimum contract period - Can't remember/Don't know
B.9b Why not? The broadband speed you were already getting - Wasn't relevant
B.9b Why not? The broadband speed you were already getting - Too much hassle to find the information
B.9b Why not? The broadband speed you were already getting - Didn't know how to use or didn't understand the information
B.9b Why not? The broadband speed you were already getting - Didn't occur to me to use this information
B.9b Why not? The broadband speed you were already getting - Not important to me
B.9b Why not? The broadband speed you were already getting - Didn't know where to find the information
B.9b Why not? The broadband speed you were already getting - Other reason
B.9b Why not? The broadband speed you were already getting - Can't remember/Don't know
B.9b Why not? How many mobile minutes / texts you typically used in a month - Wasn't relevant
B.9b Why not? How many mobile minutes / texts you typically used in a month - Too much hassle to find the information
B.9b Why not? How many mobile minutes / texts you typically used in a month - Didn't know how to use or didn't understand the information
B.9b Why not? How many mobile minutes / texts you typically used in a month - Didn't occur to me to use this information
B.9b Why not? How many mobile minutes / texts you typically used in a month - Not important to me
B.9b Why not? How many mobile minutes / texts you typically used in a month - Didn't know where to find the information
B.9b Why not? How many mobile minutes / texts you typically used in a month - Other reason
B.9b Why not? How many mobile minutes / texts you typically used in a month - Can't remember/Don't know
B.9b Why not? How much mobile data you typically used in a month - Wasn't relevant
B.9b Why not? How much mobile data you typically used in a month - Too much hassle to find the information
B.9b Why not? How much mobile data you typically used in a month - Didn't know how to use or didn't understand the information
B.9b Why not? How much mobile data you typically used in a month - Didn't occur to me to use this information
B.9b Why not? How much mobile data you typically used in a month - Not important to me
B.9b Why not? How much mobile data you typically used in a month - Didn't know where to find the information
B.9b Why not? How much mobile data you typically used in a month - Other reason
B.9b Why not? How much mobile data you typically used in a month - Can't remember/Don't know
B.9b Why not? What the mobile phone signal strength would be like in the places you spend the most time (e.g. home, workplace) - Wasn't relevant
B.9b Why not? What the mobile phone signal strength would be like in the places you spend the most time (e.g. home, workplace) - Too much hassle to find the information
B.9b Why not? What the mobile phone signal strength would be like in the places you spend the most time (e.g. home, workplace) - Didn't know how to use or didn't understand the information
B.9b Why not? What the mobile phone signal strength would be like in the places you spend the most time (e.g. home, workplace) - Didn't occur to me to use this information
B.9b Why not? What the mobile phone signal strength would be like in the places you spend the most time (e.g. home, workplace) - Not important to me
B.9b Why not? What the mobile phone signal strength would be like in the places you spend the most time (e.g. home, workplace) - Didn't know where to find the information
B.9b Why not? What the mobile phone signal strength would be like in the places you spend the most time (e.g. home, workplace) - Other reason
B.9b Why not? What the mobile phone signal strength would be like in the places you spend the most time (e.g. home, workplace) - Can't remember/Don't know
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - How many customer complaints the potential provider(s) receives
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - Average waiting times to call the potential provider's customer service team
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - How the price of the potential package compares to the price of your current package
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - The date your current contract ends
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - What your current package includes (e.g. your broadband speed, your mobile data allowance, any
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - Any early termination charges you have to pay to leave your current contract
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - How reliable the potential provider's broadband connection is (e.g. how often the connection<b
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - The quality of the potential provider's mobile phone signal in the areas you spend a lot of ti
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - How fast the potential provider's mobile phone internet connection usually is
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - How much mobile data you have used on average per month over the past year
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - How many mobile phone minutes/texts you have used on average per month over the past year
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - None of these
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - Wouldn't search for a communications package
B.10 Which of the following pieces of information do you think you would find helpful to have readily available to you when searching for a new communications? - Don't know
C.1 How likely, if at all would you be to share the following types of data ...? How much you currently pay every month
C.1 How likely, if at all would you be to share the following types of data ...? Your contract status (i.e. whether or not you are within the minimum contract period for your service)
C.1 How likely, if at all would you be to share the following types of data ...? How many minutes and texts you have used on average per month over the past year
C.1 How likely, if at all would you be to share the following types of data ...? How much mobile data you have used on average per month over the past year
C.1 How likely, if at all would you be to share the following types of data ...? Full home address, including postcode
C.1 How likely, if at all would you be to share the following types of data ...? Where you have used your mobile phone over the last month
C.1 How likely, if at all would you be to share the following types of data ...? How many / what kind of devices are connected to your home WiFi
C.1 How likely, if at all would you be to share the following types of data ...? The performance of your fixed broadband (e.g. how often the connection typically 'drops')
Gender
Age
Age in years
Social Grade
GO Region
Tenure
What is the highest educational level that you have achieved to date?
To which of the following religious groups do you consider yourself to be a member of?
Which of the following best describes where you live?
Which of the following best describes your current working status?
Do you have any children aged 18 or under? If so, how old are they? - No children aged 18 or under
Do you have any children aged 18 or under? If so, how old are they? - Yes - children aged under 5 years old
Do you have any children aged 18 or under? If so, how old are they? - Yes - children aged 5 to 10 years old
Do you have any children aged 18 or under? If so, how old are they? - Yes - children aged 11 to 15 years old
Do you have any children aged 18 or under? If so, how old are they? - Yes - children aged 16 to 18 years old
Do you have any children aged 18 or under? If so, how old are they? - Refused
Marital Status
Which of the following cities do you live in, or nearest to?
What is the combined annual income of your household, prior to tax being deducted?
Do you have a longstanding physical or mental condition or disability? - Yes - mental condition
Do you have a longstanding physical or mental condition or disability? - Yes - physical condition
Do you have a longstanding physical or mental condition or disability? - Yes - disability
Do you have a longstanding physical or mental condition or disability? - Yes - other
Do you have a longstanding physical or mental condition or disability? - No
Do you have a longstanding physical or mental condition or disability? - Refused
Including yourself how many people in total live in your household?
How many people under the age of 18 live in your household?
How many people aged 18 and over live in your household?
Working status
Ethnicity
Disability
Country
Urbanity
B.3.1 Switchers (12 months) - Broadband
B.3.1 Switchers (12 months) - Landline
B.3.1 Switchers (12 months) - Pay TV
B.3.1 Switchers (12 months) - Mobile
B.3.1 Switchers (12 months) - BB/LL /TV (net)
B.3.1 Switchers (12 months) - Any comms (net)
B.3.1 Switchers (12 months) - None
B.3.2 Looking for new deal - Broadband
B.3.2 Looking for new deal - Landline
B.3.2 Looking for new deal - Pay TV
B.3.2 Looking for new deal - Mobile
B.3.2 Looking for new deal - BB/LL /TV (net)
B.3.2 Looking for new deal - Any comms (net)
B.3.2 Looking for new deal - None
B.1 Comms Services - Broadband
B.1 Comms Services - Landline
B.1 Comms Services - Pay TV
B.1 Comms Services - Mobile
B.1b Decision maker - Broadband
B.1b Decision maker - Landline
B.1b Decision maker - Pay TV
B.1b Decision maker - Mobile
B.2 Packages - Quad play (BB+LL+TV+Mob)
B.2 Packages - Triple play (BB+LL+TV)
B.2 Packages - Triple play (Other)
B.2 Packages - Dual play (BB+LL)
B.2 Packages - Dual play (Other)
B.3.3 Length with broadband provider
B.3.3 Length with landline provider
B.3.3 Length with Pay TV provider
B.3.3 Length with mobile provider
A.1 Used PCWs (12 months) - Any type (net)
A.1 Used PCWs (12 months) - Any comms (net)
A.1 Used PCWs (12 months) - BB/LL/Pay TV
A.1 Used PCWs (12 months) - Mobile
A.1 Used PCWs (12 months) - Energy
A.1 Used PCWs (12 months) - Insurance
A.1 Used PCWs (12 months) - Personal finance
A.3/4 BB/LL/Pay TV PCWs - Purchased through
A.3/4 BB/LL/Pay TV PCWs - Used recommendations
A.3/4 BB/LL/Pay TV PCWs - Always use
A.3/4 BB/LL/Pay TV PCWs - Sometimes use
A.3/4 Mobile PCWs - Purchased through
A.3/4 Mobile PCWs - Used recommendations
A.3/4 Mobile PCWs - Always use
A.3/4 Mobile PCWs - Sometimes use