COM1 - Which, if any, of the following do you currently personally use?: Internet access at home
1 = Internet access at home

COM1 - Which, if any, of the following do you currently personally use?: Internet access at work (through workplace network connection)
1 = Internet access at work (through workplace network connection)

COM1 - Which, if any, of the following do you currently personally use?: Internet access via a mobile phone/tablet using a mobile network (e.g. 3G/4G access)
1 = Internet access via a mobile phone/tablet using a mobile network (e.g. 3G/4G access)

COM1 - Which, if any, of the following do you currently personally use?: Internet access in public place (e.g. internet café, library) using a WiFi (wireless) network
1 = Internet access in public place (e.g. internet café, library) using a WiFi (wireless) network

COM1 - Which, if any, of the following do you currently personally use?: Other type of internet access I personally use
1 = Other type of internet access I personally use

COM1 - Which, if any, of the following do you currently personally use?: None of these/Don't access the internet
1 = None of these/Don't access the internet

COM2 - Thinking about telecommunication services such as landline and internet connection in your household.
1 = Yes - solely
2 = Yes - jointly
3 = No
4 = Don't know

COM3 - Which, if any, of the following services and devices do you have in your household?: Landline to make and receive calls
1 = Landline to make and receive calls

COM3 - Which, if any, of the following services and devices do you have in your household?: Landline - pay line rental only, do not use this to make or receive calls
1 = Landline - pay line rental only, do not use this to make or receive calls

COM3 - Which, if any, of the following services and devices do you have in your household?: Mobile phone(s)/Smartphone(s)
1 = Mobile phone(s)/Smartphone(s)

COM3 - Which, if any, of the following services and devices do you have in your household?: A TV service with additional channels you pay to receive
1 = A TV service with additional channels you pay to receive

COM3 - Which, if any, of the following services and devices do you have in your household?: Any on-demand and streaming TV and video services that you pay to receive
1 = Any on-demand and streaming TV and video services that you pay to receive

COM3 - Which, if any, of the following services and devices do you have in your household?: Fixed broadband
1 = Fixed broadband

COM3 - Which, if any, of the following services and devices do you have in your household?: Mobile broadband
1 = Mobile broadband

COM4 - Do you personally use either of the following as your main mobile phone? Please think about your personal mobile phone and not a work phone.
1 = Smartphone
2 = Standard mobile phone
3 = I don't use a mobile phone for personal use
4 = Don't know

COM5 - Still thinking about your personal mobile phone you use most often, which of the following best describes the mobile package you currently have?
1 = A Pay as you go/Pre-pay package
2 = A monthly contract/post-pay which includes the phone
3 = A monthly contract/post-pay which doesn't include the phone (SIM only)
4 = Other
5 = Don't know

COM6 - Which, if any, the following services do you receive from the same provider?
1 = Landline and Fixed broadband
2 = Landline and Pay TV
3 = Fixed broadband and Pay TV
4 = Landline, fixed broadband and Pay TV
5 = None of these
6 = Don't know

COM7_1 - Importance of communication services to household at the moment: Mobile phone - to make and receive calls
1 = Very important
2 = Fairly important
3 = Not very important
4 = Not at all important
5 = Don't know

COM8 - On average, how much per month, does your household spend on this communications package?
1 = Less than £20 per month
2 = £20-£39.99 per month
3 = £40-£59.99 per month
4 = £60-£79.99 per month
5 = £80-£99.99 per month
6 = £100-£119.99 per month
7 = Less than £10 per month
8 = £10-£19.99 per month
9 = £20-£29.99 per month
10 = £30-£39.99 per month
11 = £40-£49.99 per month
12 = £50-£59.99 per month
13 = £60-£69.99 per month
14 = £70-£79.99 per month
15 = £80-£89.99 per month
16 = £90-£99.99 per month
17 = £100-£109.99 per month
18 = £110-£119.99 per month
19 = £120 or over per month
20 = Don't know
21 = Refused

COM9 - On average, how much per month do you personally spend on your main mobile phone package?
1 = Less than £5 per month
2 = £5-£9.99 per month
3 = £10-£14.99 per month
4 = £15-£19.99 per month
5 = £20-£24.99 per month
6 = £25-£29.99 per month
7 = £30-£34.99 per month
8 = £35-£39.99 per month
9 = £40-£44.99 per month
10 = £45-£49.99 per month
11 = £50 or more per month
12 = Don't know
13 = Refused

COM10 - Thinking about the last month, have you or anyone in your household cancelled any media/communications services because you could no longer afford them?
1 = Yes
2 = No
3 = Don't know
4 = Refused

COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Mobile phone service
1 = Mobile phone service

COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Fixed landline telephone (to make calls on)
1 = Fixed landline telephone (to make calls on)

COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Don't know
1 = Don't know

COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Refused
1 = Refused

COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Mobile phone service - changes to minutes allowance
1 = Mobile phone service - changes to minutes allowance

COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Mobile phone service - changes to data allowance
1 = Mobile phone service - changes to data allowance

COM16B_1 - As a result of missing a payment for a mobile phone service did your provider disconnect you from this service against your will?
1 = Yes
2 = No

COM19_1 - Types of payment changes made to this communication service: Mobile phone: Used savings to pay the bill
1 = Used savings to pay the bill

COM19_1 - Types of payment changes made to this communication service: Mobile phone: Used a credit card to pay the bill
1 = Used a credit card to pay the bill

COM19_1 - Types of payment changes made to this communication service: Mobile phone: Took an agreed payment break/deferral
1 = Took an agreed payment break/deferral

COM19_1 - Types of payment changes made to this communication service: Mobile phone: Used an overdraft to pay the bill
1 = Used an overdraft to pay the bill

COM19_1 - Types of payment changes made to this communication service: Mobile phone: Took out a loan/borrowed money to pay the bill
1 = Took out a loan/borrowed money to pay the bill

COM19_1 - Types of payment changes made to this communication service: Mobile phone: Entered into a repayment plan agreement
1 = Entered into a repayment plan agreement

COM19_1 - Types of payment changes made to this communication service: Mobile phone: Company unable to accept payment in a usual way - cash
1 = Company unable to accept payment in a usual way - cash

COM19_1 - Types of payment changes made to this communication service: Mobile phone: Cancelled Direct debit
1 = Cancelled Direct debit

COM19_1 - Types of payment changes made to this communication service: Mobile phone: Changed from monthly to annual
1 = Changed from monthly to annual

COM19_1 - Types of payment changes made to this communication service: Mobile phone: Other
1 = Other

COM19_5 - Types of payment changes made to this communication service: OTT service: Other
0 = no Other
1 = Other

COM20 - To what extent, if at all, have the social distancing measures taken as a result of the coronavirus pandemic impacted your household's ability to afford
1 = It has had a major positive impact
2 = It has had a minor positive impact
3 = It has had no impact
4 = It has had a minor negative impact
5 = It has had a major negative impact
6 = Don't know
7 = Refused

COM23 - How confident or not are you that you and your household will be able to pay for your communication services without making any (further) changes in the
1 = Very confident
2 = Fairly confident
3 = Not very confident
4 = Not at all confident
5 = Don't know
6 = Refused

COM26 - What is your current total household income from all sources before tax, or any other deductions are made?
1 = Up to £10,399 per year
2 = £10,400 to £15,599 per year
3 = £15,600 to £25,999 per year
4 = £26,000 to £36,399 per year
5 = £36,400 to £51,999 per year
6 = £52,000 to £77,999 per year
7 = £78,000 and above per year
8 = Don't know
9 = Refused

COM27 - Thinking of your total household monthly income and outgoings, at the moment how does your household financial situation compare with a
1 = Much better off
2 = Slightly better off
3 = About the same
4 = Slightly worse off
5 = Much worse off
6 = It has increased a lot
7 = It has increased a little
8 = It has stayed the same
9 = It has decreased a little
10 = It has decreased a lot
11 = Don't know
12 = Refused

COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Income Support
1 = Income Support

COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Income-based Jobseeker's Allowance
1 = Income-based Jobseeker's Allowance

COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Pensions Credit (Guaranteed Credit)
1 = Pensions Credit (Guaranteed Credit)

COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Pensions Credit (no Guaranteed Credit)
1 = Pensions Credit (no Guaranteed Credit)

COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Employment and Support Allowance (ESA)
1 = Employment and Support Allowance (ESA)

COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Universal Credit (and household has other earnings)
1 = Universal Credit (and household has other earnings)

COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Universal Credit (and household has no other earnings)
1 = Universal Credit (and household has no other earnings)

COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Personal Independence Payment (PIP)
1 = Personal Independence Payment (PIP)

COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Carer's allowance
1 = Carer's allowance

COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: None of these
1 = None of these

COM29 - Which, if any, of the following do you personally EVER do online?: Banking/Paying Bills
1 = Banking/Paying Bills

COM29 - Which, if any, of the following do you personally EVER do online?: Using local council/Government sites
1 = Using local council/Government sites

COM29 - Which, if any, of the following do you personally EVER do online?: Send/receive e-mails
1 = Send/receive e-mails

COM29 - Which, if any, of the following do you personally EVER do online?: Communicating via instant messaging
1 = Communicating via instant messaging

NEWQ1_1 - You said that you recently had difficulty paying for your Mobile phone service - changes to minutes allowance.
1 = Just the last month
2 = Last 2 months
3 = Last 3 months
4 = Last 4 months
5 = Last 5 months
6 = Last 6 months
7 = More than the last 6 months
8 = Prefer not to say
9 = Don't know

NEWQ3 - You said that you recently had difficulty paying for your landline or TV services. Which of the following most applies?
1 = This month is the first time I've had difficulty paying for landline or TV services
2 = I've had difficulty paying for landline or TV services for longer than a month
3 = Prefer not to say
4 = Don't know

AFFORDABILITY IN LAST MONTH: CANCELLED A SERVICE
1 = CANCELLED A SERVICE

AFFORDABILITY IN LAST MONTH: MADE CHANGES TO A SERVICE
1 = MADE CHANGES TO A SERVICE

AFFORDABILITY IN LAST MONTH: REDUCED SPEND ELSEWHERE
1 = REDUCED SPEND ELSEWHERE

AFFORDABILITY IN LAST MONTH: MISSED PAYMENT
1 = MISSED PAYMENT

AFFORDABILITY IN LAST MONTH: MADE CHANGES TO PAYMENT METHOD
1 = MADE CHANGES TO PAYMENT METHOD

AFFORDABILITY IN LAST MONTH: ANY AFFORDABILITY ISSUES IN PAST MONTH
1 = ANY AFFORDABILITY ISSUES IN PAST MONTH

AFFORDABILITY IN LAST MONTH: NO AFFORDABILITY ISSUES
1 = NO AFFORDABILITY ISSUES

AFFORDABILITY IN LAST MONTH: MULTIPLE AFFORDABILITY ISSUES
1 = MULTIPLE AFFORDABILITY ISSUES

AFFORDABILITY IN LAST THREE MONTHS: AFFORDABILITY ISSUE IN LAST 3 MONTHS
1 = AFFORDABILITY ISSUE IN LAST 3 MONTHS

AFFORDABILITY IN LAST THREE MONTHS: ANY AFFORDABILITY ISSUES IN LAST MONTH OR 3 MONTHS
1 = ANY AFFORDABILITY ISSUES IN LAST MONTH OR 3 MONTHS

AFFORDABILITY IN LAST THREE MONTHS: NO AFFORDABILITY ISSUES IN LAST 3 MONTHS
1 = NO AFFORDABILITY ISSUES IN LAST 3 MONTHS

Affordability issues - Mobile: A - Any affordability issue with Mobile in the last month
1 = A - Any affordability issue with Mobile in the last month

Affordability issues - Mobile: B - Multiple affordability issues with Mobile in the last month
1 = B - Multiple affordability issues with Mobile in the last month

Affordability issues - Mobile: K - Cancelled or missed a payment for Mobile in the last month
1 = K - Cancelled or missed a payment for Mobile in the last month

Affordability issues - Mobile: L - Made changes to payment method or tariff with Mobile in the last month
1 = L - Made changes to payment method or tariff with Mobile in the last month

Affordability issues - Mobile: U - Multiple affordability issues
1 = U - Multiple affordability issues

Affordability issues - Landline: C - Any affordability issues with Landline in the last month
1 = C - Any affordability issues with Landline in the last month

Affordability issues - Landline: D - Multiple affordability issues with Landline in the last month
1 = D - Multiple affordability issues with Landline in the last month

Affordability issues - Landline: M - Cancelled or missed a payment for Landline in the last month
1 = M - Cancelled or missed a payment for Landline in the last month

Affordability issues - Landline: N - Made changes to payment method or tariff with Landline in the last month
1 = N - Made changes to payment method or tariff with Landline in the last month

Affordability issues - Fixed Broadband: E - Any affordability issues with fixed broadband in the last month
1 = E - Any affordability issues with fixed broadband in the last month

Affordability issues - Fixed Broadband: F - Multiple affordability issues with fixed broadband in the last month
1 = F - Multiple affordability issues with fixed broadband in the last month

Affordability issues - Fixed Broadband: O - Cancelled or missed a payment for Fixed Broadband in the last month
1 = O - Cancelled or missed a payment for Fixed Broadband in the last month

Affordability issues - Fixed Broadband: P - Made changes to payment method or tariff with Fixed Broadband in the last month
1 = P - Made changes to payment method or tariff with Fixed Broadband in the last month

Affordability issues - Pay TV: G - Any affordability issues with Pay TV in the last month
1 = G - Any affordability issues with Pay TV in the last month

Affordability issues - Pay TV: H - Multiple affordability issues with Pay TV in the last month
1 = H - Multiple affordability issues with Pay TV in the last month

Affordability issues - Pay TV: Q - Cancelled or missed a payment for Pay TV in the last month
1 = Q - Cancelled or missed a payment for Pay TV in the last month

Affordability issues - Pay TV: R - Made changes to payment method or tariff with Pay TV in the last month
1 = R - Made changes to payment method or tariff with Pay TV in the last month

Affordability issues - On Demand: I - Any affordability issues with On demand services in the last month
1 = I - Any affordability issues with On demand services in the last month

Affordability issues - On Demand: J - Multiple affordability issues with On demand services in the last month
1 = J - Multiple affordability issues with On demand services in the last month

Affordability issues - On Demand: S - Cancelled or missed a payment for On Demand services in the last month
1 = S - Cancelled or missed a payment for On Demand services in the last month

Affordability issues - On Demand: T - Made changes to payment method or tariff with On Demand services in the last month
1 = T - Made changes to payment method or tariff with On Demand services in the last month

GENDER: MALE
1 = MALE

GENDER: FEMALE
1 = FEMALE

AGE: 18-24
1 = 18-24

AGE: 25-34
1 = 25-34

AGE: 35-44
1 = 35-44

AGE: 45-54
1 = 45-54

AGE: 55-64
1 = 55-64

AGE: 65-74
1 = 65-74

AGE: 75+
1 = 75+

SOCIO-ECONOMIC GROUP: A
1 = A

SOCIO-ECONOMIC GROUP: B
1 = B

SOCIO-ECONOMIC GROUP: C1
1 = C1

SOCIO-ECONOMIC GROUP: C2
1 = C2

SOCIO-ECONOMIC GROUP: D
1 = D

SOCIO-ECONOMIC GROUP: E
1 = E

REGION: EAST MIDLANDS
1 = EAST MIDLANDS

REGION: EASTERN
1 = EASTERN

REGION: LONDON
1 = LONDON

REGION: NORTH EAST
1 = NORTH EAST

REGION: NORTH WEST
1 = NORTH WEST

REGION: SOUTH EAST
1 = SOUTH EAST

REGION: SOUTH WEST
1 = SOUTH WEST

REGION: WEST MIDLANDS
1 = WEST MIDLANDS

REGION: YORKS AND HUMBR
1 = YORKS AND HUMBR

REGION: ENGLAND [NET]
1 = ENGLAND [NET]

REGION: SCOTLAND
1 = SCOTLAND

REGION: WALES
1 = WALES

REGION: NORTHERN IRELAND
1 = NORTHERN IRELAND

CHILDREN IN HOUSEHOLD: YES
1 = YES

CHILDREN IN HOUSEHOLD: NO
1 = NO

WORK STATUS: FULL-TIME
1 = FULL-TIME

WORK STATUS: PART-TIME
1 = PART-TIME

WORK STATUS: SELF EMPLOYED
1 = SELF EMPLOYED

WORK STATUS: NOT WORKING, NOT LOOKING FOR WORK
1 = NOT WORKING, NOT LOOKING FOR WORK

WORK STATUS: NOT WORKING, LOOKING FOR WORK
1 = NOT WORKING, LOOKING FOR WORK

WORK STATUS: ANY WORKING
1 = ANY WORKING

WORK STATUS: ANY NOT WORKING
1 = ANY NOT WORKING

ADULTS IN HOUSEHOLD: 1
1 = 1

ADULTS IN HOUSEHOLD: 2
1 = 2

ADULTS IN HOUSEHOLD: 3+
1 = 3+

NUMBER IN HOUSEHOLD: 3
1 = 3

NUMBER IN HOUSEHOLD: 4+
1 = 4+

DECISION-MAKERS: SOLE DM
1 = SOLE DM

DECISION-MAKERS: JOINT DM
1 = JOINT DM

DECISION-MAKERS: SOLE OR JOINT DM
1 = SOLE OR JOINT DM

DECISION-MAKERS: NOT DM
1 = NOT DM

SERVICES/DEVICES: LANDLINE (CALLS)
1 = LANDLINE (CALLS)

SERVICES/DEVICES: LANDLINE (LINE RENTAL)
1 = LANDLINE (LINE RENTAL)

SERVICES/DEVICES: MOBILE
1 = MOBILE

SERVICES/DEVICES: TV SERVICE
1 = TV SERVICE

SERVICES/DEVICES: OD TV
1 = OD TV

SERVICES/DEVICES: FIXED BB
1 = FIXED BB

SERVICES/DEVICES: MOBILE BB
1 = MOBILE BB

BUNDLES: LANDLINE + FIXED BB
1 = LANDLINE + FIXED BB

BUNDLES: LANDLINE + PAY TV
1 = LANDLINE + PAY TV

BUNDLES: FIXED BB + PAY TV
1 = FIXED BB + PAY TV

BUNDLES: LANDLINE + FIXED BB + PAY TV
1 = LANDLINE + FIXED BB + PAY TV

BUNDLES: DUAL PLAY
1 = DUAL PLAY

BUNDLES: TRIPLE PLAY
1 = TRIPLE PLAY

FINANCIAL VULNERABILITY: MOST FINANCIALLY VULNERABLE
1 = MOST FINANCIALLY VULNERABLE

FINANCIAL VULNERABILITY: POTENTIALLY FINANCIALLY VULNERABLE
1 = POTENTIALLY FINANCIALLY VULNERABLE

FINANCIAL VULNERABILITY: LEAST FINANCIALLY VULNERABLE
1 = LEAST FINANCIALLY VULNERABLE

PERCEIVED IMPACT OF COVID ON AFFORDABILITY: MAJOR POSITIVE IMPACT
1 = MAJOR POSITIVE IMPACT

PERCEIVED IMPACT OF COVID ON AFFORDABILITY: MINOR POSITIVE IMPACT
1 = MINOR POSITIVE IMPACT

PERCEIVED IMPACT OF COVID ON AFFORDABILITY: NO IMPACT
1 = NO IMPACT

PERCEIVED IMPACT OF COVID ON AFFORDABILITY: MINOR NEGATIVE IMPACT
1 = MINOR NEGATIVE IMPACT

PERCEIVED IMPACT OF COVID ON AFFORDABILITY: MAJOR NEGATIVE IMPACT
1 = MAJOR NEGATIVE IMPACT

CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: CONFIDENT
1 = CONFIDENT

CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: NOT CONFIDENT
1 = NOT CONFIDENT

LIMITATIONS: VULNERABILITY
1 = VULNERABILITY

LIMITATIONS: NO VULNERABILITY
1 = NO VULNERABILITY

INCOME: UP TO £10,399 PER YEAR
1 = UP TO £10,399 PER YEAR

INCOME: £10,400 TO £15,599 PER YEAR
1 = £10,400 TO £15,599 PER YEAR

INCOME: £15,600 TO £25,999 PER YEAR
1 = £15,600 TO £25,999 PER YEAR

INCOME: £26,000 TO £36,399 PER YEAR
1 = £26,000 TO £36,399 PER YEAR

INCOME: £36,400 TO £51,999 PER YEAR
1 = £36,400 TO £51,999 PER YEAR

INCOME: £52,000 AND ABOVE PER YEAR
1 = £52,000 AND ABOVE PER YEAR

CHANGES TO HH FINANCIAL SITUATION: IMPROVED
1 = IMPROVED

CHANGES TO HH FINANCIAL SITUATION: STAYED THE SAME
1 = STAYED THE SAME

CHANGES TO HH FINANCIAL SITUATION: WORSENED
1 = WORSENED

BENEFITS: RECEIVES AT LEAST ONE FORM OF BENEFIT
1 = RECEIVES AT LEAST ONE FORM OF BENEFIT

BENEFITS: NONE
1 = NONE

GENDER
1 = Male
2 = Female

AGE
1 = 18-24
2 = 25-34
3 = 35-44
4 = 45-54
5 = 55-64
6 = 65-74
7 = 75+

GOVERNMENT OFFICE REGION
1 = East Midlands
2 = Eastern
3 = London
4 = North East
5 = NorWh West
6 = South East
7 = South West
8 = West Midlands
9 = Yorks and Humbr
10 = Scotland
11 = Wales
12 = Northern Ireland

SOCIAL GRADE
1 = A
2 = B
3 = C1
4 = C2
5 = D
6 = E

WORKING STATUS
1 = Have paid job - Full time (30+ hours per week)
2 = Have paid job - Part time (8-29 hours per week)
3 = Have paid job - Part time (Under 8 hours per week)
4 = Not working - Housewife
5 = Self-employed (full time)
6 = Self-employed (part time)
7 = Full time student
8 = Still at school
9 = Unemployed and seeking work
10 = Retired
11 = Not in paid work because of long term illness or disability
12 = Not in paid work for other reason
13 = Refused

NUMBER OF CHILDREN IN HOUSEHOLD
1 = 1
2 = 2
3 = 3
4 = 4
5 = 5
6 = 6
7 = 7
8 = 8
9 = 9+
10 = Refused
11 = None

NUMBER IN HOUSEHOLD
1 = 1
2 = 2
3 = 3
4 = 4
5 = 5+
6 = Refused

AREA
1 = RURAL
2 = SUBURBAN
3 = URBAN
4 = METROPOLITAN

ETHNICITY
1 = WHITE BRITISH
2 = WHITE IRISH
3 = WHITE GYPSY /TRAVELLER
4 = WHITE OTHER
5 = MIXED W/B CARIBBEAN
6 = MIXED W/B AFRICAN
7 = MIXED WHITE AND ASIAN
8 = MIXED OTHER
9 = ASIAN INDIAN
10 = ASIAN PAKISTANI
11 = ASIAN BANGLADESHI
12 = ASIAN CHINESE
13 = ASIAN OTHER
14 = BLACK AFRICAN
15 = BLACK CARIBBEAN
16 = BLACK OTHER
17 = ARAB
18 = OTHER
19 = DK/REFUSED

1 = Wave 1 - June 2020
2 = Wave 2 - July 2020
3 = Wave 3 - August 2020
4 = Wave 4 - September 2020
5 = Wave 5 - October 2020

23 = June
27 = July
32 = August
36 = September
40 = October

Filter: answers of respondents from waves 2 to 4 of the survey only
1 = Respondent from waves 2-4 of the survey

Filter: answers of respondents from waves 1 to 4 of the survey only
1 = Respondent from waves 1-4 of the survey

Filter: Decision makers/non-decision makers who personally own a mobile phone
1 = Respondent is the DM for their household or personally owns a mobile phone

All respondents/households who own a landline service for calls or recently cancelled their landline service in the last month
1 = Owns/recently owned a fixed landline service

All respondents/households who own mobile phone or recently cancelled a mobile service in the last month
1 = Owns/recently owned a mobile phone service

All respondents/households who own a fixed broadband service or recently cancelled their fixed broadband service in the last month
1 = Owns/recently owned a fixed broadband service

All respondents/households who own a Pay TV service for calls or recently cancelled their Pay TV service in the last month
1 = Owns/recently owned a pay tv service

All respondents/households who own an on demand streaming service for or recently cancelled and on demand streaming service in the last month
1 = Owns/recently owned an on demand streaming service

Grouped SEG categories
1 = AB
2 = C1
3 = C2
4 = DE

Grouped income bands
2 = Up to £15,599 per year
3 = £15,600 to £25,999 per year
4 = £26,000 yo £36,699 per year
5 = £36,400 to £51,999 per year
6 = £52,000 to £77,999 per year
7 = £78,000 and above per year
8 = Don't know
9 = Refused

All respondents/households who used entered into a repayment plan to pay the bill for any communications service
1 = Entered into a repayment plan

All respondents/households who's company was unable to accept payment for any communications service in the usual way
1 = Company unable to accept payment in the usual way

All respondents/households who cancelled direct debit for any communications service
1 = Cancelled direct debit

All respondents/households who changed payment method from monthly to annual for any communications service
1 = Changed payment from monthly to annually

All respondents/households who who answered 'don't know' when asked how they changed their payment method for any communications service
1 = Don't Know

1 = Refuse