How Ofcom deals with TV and radio complaints

Published: 1 October 2021
Last updated: 16 March 2023

Ofcom’s work around broadcast standards is one of the better-known aspects of what we do. But there are still lots of misunderstandings about the process we follow when dealing with complaints about TV and radio programmes.

We receive lots of complaints about TV and radio shows, and each one is carefully handled by our team of experts.

We’ve put together this video to explain the journey that takes place when we receive one of these complaints.

Watch to find out what happens.

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