Complain about a video on demand service

15 February 2019

Video on demand is television that can be watched at the time of the user’s choosing. Examples of video on demand include catch-up television services, film services, and local TV archives.

The way Ofcom regulates BBC iPlayer is different to other video on demand services. To make a complaint about something you have seen on BBC iPlayer, please see our BBC complaints page.

Other video on demand services are not subject to Ofcom's Broadcasting Code, but they must abide by a set of minimum standards under European law.

If you are complaining about a programme on a regulated video on demand programme service, please contact the on demand service provider. List of Regulated Video On Demand Services. If you are dissatisfied with the response you receive, or you can't find the video on demand service provider on the list, you can complain to Ofcom using our on demand programme service complaint form.

There are no rules about on demand programme service providers' treatment of people or organisations who are directly affected by programmes.

If you have a complaint about a programme shown on a video on demand programme service in which you, your relative, your organisation appeared or was referred to, you should contact the service provider. Here is a list of the on demand service providers we regulate (PDF, 323.5 KB).