Policies and guidelines


A list of Ofcom's policies and guidelines.

This is an unprecedented time for our country, and keeping communications going across the UK has never been more important. Over the next few months Ofcom’s sectors will play a vital role in supporting families, businesses and individuals as we all adapt the way we live, work and communicate in the wake of the coronavirus.

See more about what this means for our areas of work.

Ofcom has published information on Royal Mail’s operations during the coronavirus pandemic, which includes changes to certain services.

Ofcom wrote to telecoms providers (PDF, 152.4 KB) in November 2020 to ensure there is continued support for consumers struggling to pay their bills at a time of increased reliance on telecoms services.