Ofcom is the regulator for the communications services that we use and rely on each day.
As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone
Ofcom wants to understand how adults and children in the UK use media.
Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.
Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.
Ofcom's job is to make sure there is a universal postal service.
You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.
We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
How to make the most of communications services as a small business.
How to make the most of the services you use, and deal with problems.
Proposals we are consulting on and decisions we've made.
How we make sure companies follow our rules, to protect customers and promote competition.
Rules, guidance and other information for the industries we regulate.
If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.
Our latest news, features, views and information about our work.
Evidence we gather to inform our work as a regulator.
Published: 23 May 2025
Last updated: 10 July 2025
We are proposing to apply the electronic communications code set out in Schedule 3A to the Communications Act 2003 to Apollo Submarine Cable System Limited.
We are proposing to apply the electronic communications code set out in Schedule 3A to the Communications Act 2003 to Cellnex Newco 3 Limited.
Published: 30 January 2025
Following our Consultation, extensive engagement with stakeholders and consumer research, we are making changes to the Universal Service Obligation (USO) on Royal Mail and corresponding changes to Royal Mail’s obligation to provide access to its letter network.
Published: 15 January 2025
Last updated: 9 July 2025
Alternative Dispute Resolution (‘ADR’) is an option available to telecoms customers when they are unhappy with the outcome of their complaint with a provider, or if their complaint remains unresolved after eight weeks. Under these conditions, customers may raise their complaint to an ADR scheme, which is an independent body that carries out an impartial assessment of their unresolved complaint, free of charge.
Published: 28 October 2024
Last updated: 8 July 2025
Ofcom has today published a report examining how researchers could gain better access to information from regulated online services to support work on online safety matters. The report outlines three policy options for government consideration as part of any future access framework.
Published: 24 April 2025
Last updated: 4 July 2025
Our protection of children policy Statement includes our full guidance, Codes of Practice and other documents relating to online services' duties under the Online Safety Act.
Published: 13 February 2025
Last updated: 3 July 2025
In this consultation we set out our proposed approach to authorising Wi-Fi and mobile services in the 6 GHz band. This includes a proposal to authorise standard power Wi-Fi in Lower 6 GHz under the control of an AFC database (subject to industry demand), and a proposal to authorise low power indoor Wi-Fi in Upper 6 GHz, with mobile coming into the Upper 6 GHz band at a later stage.
Published: 10 April 2025
Last updated: 2 July 2025
The BBC is proposing changes to its radio services, by launching four new DAB+ music radio stations; and to extend the broadcasting hours of Radio 5 Sports Extra, changing it from a part-time service offering live sports only, to a service broadcasting daily from 9am-7pm.
Published: 1 July 2025
Consultation for stakeholder input on proposed updates to our approach to satellite Gateway spectrum fees.
In this consultation we propose a new ‘short notice, short duration’ licence for indoor and outdoor use, through which a mix of users could share access to 2320-2340 MHz.
Published: 30 June 2025
This consultation sets out Ofcom’s latest proposals to strengthen our Codes of Practice for providers of online services, as part of our role under the Online Safety Act 2023.
Published: 24 October 2024
Last updated: 26 June 2025
Ofcom is publishing its policy statement regarding the implementation of the online safety fees and penalties regime.
Published: 28 January 2025
Last updated: 24 June 2025
Application-to-Person Short Message Service (A2P SMS) is the most common form of business messaging service. It enables businesses and public sector organisations to send text messages in bulk to customers and the wider public.
Published: 3 December 2024
Last updated: 23 June 2025
Ofcom has a duty to secure the wide availability of TV and radio services throughout the UK and to help us carry this out, we grant broadcasting licences with specific licence conditions attached. We enforce these licence conditions in line with our published General Procedures, which were last updated in April 2017. Since then, there have been developments in the types of broadcasters we regulate, changes in our approach to regulation, and an increase in our caseload. In this context, we are now reviewing our General Procedures to ensure they remain fit for purpose.
Published: 20 June 2025
This page sets out our proposed Guidance for C4C’s completion of its Statement of Commissioning Policy.
Published: 16 April 2024
Last updated: 20 June 2025
We have set out the design of the auction for awarding citywide licences for the mmWave spectrum and invite evidence on whether to include a negotiation period in the assignment stage.
Published: 17 December 2024
Last updated: 16 June 2025
As part of our aim to improve spectrum access and efficiency, this document puts forward an additional option to change the 3.9 GHz licence by modifying its permitted frequencies, further to a consultation earlier in the year.
Published: 1 May 2025
We are proposing to apply the electronic communications code set out in Schedule 3A to the Communications Act 2003 to TFW Fibre Limited.
Published: 25 March 2025
This document sets out proposals to authorise the use of spectrum bands used by the UK’s Mobile Network Operators (MNOs) for satellite Direct to Device (D2D) services.
Published: 13 June 2025
This consultation sets out our proposals for defining a number of terms used in the listed events regime and for revising our Code on listed events, to implement changes made by the Media Act. We are inviting responses from stakeholders by 7 August 2025
Published: 6 June 2023
Last updated: 13 June 2025
We are exploring options that would enable both licensed mobile and Wi-Fi users to access the upper 6 GHz band (6425-7125 MHz).
Published: 2 May 2025
We are proposing to apply the electronic communications code set out in Schedule 3A to the Communications Act 2003 to One Tek Business Solutions Ltd.
Published: 13 December 2024
Our consultation contains proposals for revised Annual Licence Fees for 900, 1800 and 2100 MHz spectrum.
Published: 12 June 2025
We are proposing to apply the electronic communications code set out in Schedule 3A to the Communications Act 2003 to Jet Network Solutions Limited.
Published: 10 March 2025
Last updated: 9 June 2025
Ofcom is seeking views on its proposals to make the 1900–1920 MHz (“1900 MHz”) band available for the UK’s rail network and the emergency services.
Published: 15 April 2025
Last updated: 2 June 2025
This consultation soughtviews on a request to extend the area to be served by the Newcastle & Gateshead small-scale radio multiplex service to include an adjoining area or locality
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