Silent, abandoned and scam calls

Silent calls

If the phone rang but there was no one on the other end of the line, complain to Ofcom.

Information about silent calls is important to us. Although we can’t investigate individual cases, your complaints can lead to investigations and to us taking action.

Read our guidance on abandoned and silent calls.

Abandoned calls

If you were played a recorded message saying a company had tried to call you but none of its operators were free to take the call, complain to Ofcom.

Read our guidance on abandoned and silent calls.

Scam calls

If you receive a missed call on your mobile phone from a number you don't recognise, think twice before calling it back. It could be a missed call scam.

If you believe you’ve been the victim of a missed call scam, contact your phone provider as soon as possible. You should also tell Action Fraud.

If you think you’ve been the victim of caller ID spoofing, tell Action Fraud.

If you have fallen victim to a scam with a telephone number starting 0871, 070 or 09, contact the Phone-paid Services Authority, which regulates premium-rate services. You should also contact them if the scam involves premium-rate text messages.

Read our guide on number spoofing scams.

Ofcom has heard from people who say they have received phone calls or messages claiming to be from us. These are scam calls and they don’t come from Ofcom.

Read our guide on scam calls pretending to be from Ofcom.

Rate this page

Was this page helpful?