Live telesales calls

What is a live telesales call?

If someone rings you trying to sell you something, this is known as a live telesales call.

They might be cold-calling you from an organisation you've had no dealings with, trying to sell a product or service such as double glazing or home energy services.

Alternatively, they might be from a company you deal with regularly, for example a garage reminding you that your car is due for its MOT, or your mobile phone provider encouraging you to upgrade your current deal.

Download this live telesales calls guide (PDF, 101.5 KB)

Download the complete Nuisance Calls and Messages Guide (PDF, 781.0 KB)