Scam calls, messages and emails

There has been a significant rise in scam calls and messages during the coronavirus (Covid-19) pandemic. Our advice can help you spot a scam and keep yourself safe.

Sometimes we receive phone calls, messages and emails from scammers. These are criminal acts, usually aimed at encouraging you to hand over money, or your personal or financial information.

It can be hard to tell if a spam text, email or call is from a legitimate company or a scammer. For example, scammers could pretend to be from your bank or building society, or they might claim to be from your phone or broadband company.

Other examples include criminals claiming to represent HM Revenue and Customs, the NHS, delivery companies, or even Ofcom.

In this section of the website we’ve included some information on different types of scams that are currently happening.

We also have further guidance on how to avoid unwanted calls and messages.

What should I do if I come across a scam?

If you think a phone call, text or email that you’ve received might be a scam, don’t do what the scammers are asking you to do.

If you are suspicious about an email you have received, forward it to

Forward suspicious text messages to


which is free of charge.

What if I think I have been scammed?

If you believe you are the victim of a scam or fraud, please report this to Action Fraud as soon as possible by calling 0300 123 2040 or visiting

Action Fraud is the reporting centre for fraud and cybercrime in England, Wales and Northern Ireland. Reports of fraud and any other financial crime in Scotland should be reported to Police Scotland via 101.

Scams to watch out for

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