Ofcom launches investigations into whether two telecoms companies failed to prevent misuse of their phone numbers by scammers
Published: 24 September 2026
Ofcom has opened two separate investigations into telecoms providers, Vonage Business Limited and Voxbone SA, relating to concerns that telephone numbers held by the companies are being misused, including to perpetrate scams.
Data-sharing to combat fraud
Published: 16 September 2026
What to do about a scam call, text or message
Published: 15 July 2026
Last updated: 24 August 2026
If you think you’ve received a scam call, text or message, the most important thing is not to engage with it. Don’t reply, click any links, press any buttons or share personal or financial details.
How to protect yourself from scam calls, texts and messages
Published: 15 July 2026
Last updated: 22 July 2026
Scammers are increasingly sophisticated, and anyone can be a target But there are steps you can take to significantly reduce your risk. This page covers what to do in the moment, how to set up longer-term protections, and how to help others stay safe.
Unwanted calls, texts and emails
Published: 15 July 2026
Not all unwanted calls, texts and emails are scams. Nuisance marketing calls, spam texts and unsolicited emails are a different — but still serious — problem. This guide explains what to do.
Types of scam calls, texts and messages
Published: 15 July 2026
Scams can take many different forms, but they all share the same aim: to trick you into handing over money or personal information. Understanding what each type looks like is the first step to protecting yourself.
Scam calls, texts and messages
Published: 15 July 2026
Ofcom works with phone companies, the Government and other agencies to block scams and take action against those responsible. This page helps you recognise scams, protect yourself and report them.
Statement: Combatting mobile messaging scams
Published: 29 October 2025
Last updated: 15 July 2026
We are proposing new rules on how mobile providers must stop scammers from sending mobile messages.
New rules to thwart text message scammers and protect consumers and businesses
Published: 15 July 2026
Mobile phone users will be better protected from scam text messages, under new Ofcom rules and guidance finalised today.
Statement: Tackling scam calls from abroad
Published: 21 July 2025
Last updated: 15 July 2026
We are proposing changes to our CLI Guidance, on how providers should process calls from abroad that appear to present a UK mobile number, to protect people and businesses from spoofing.