Ofcom exists to make communications markets work for everyone. To achieve this, we have three main goals: to promote competition and ensure that markets work effectively for consumers; to secure standards and improve quality; and to protect consumers from harm.
Our Annual Plan highlights some of the key work areas that we will deliver in 2017/18 to meet these goals, across the UK and its nations. We also outline our broader ongoing work to support these goals, and how we will work for consumers across the UK’s nations.
This Annual Plan takes into account stakeholder responses to our consultation on the proposed Plan, published on 29 November 2016.