This document sets out our priorities and work programme for the new financial year.
This will be an exceptional year, with significant focus from Ofcom, and the organisations we work with, on responding to the coronavirus (Covid-19). People, businesses and the markets we regulate are facing uniquely challenging circumstances.
We have adapted our plan to take account of the exceptional circumstances that have unfolded since our consultation. As well as supporting people and businesses through the current challenges, we have an important programme of work planned for the next year.
Our focus is on delivering the work we have planned in full over the course of this year. But we will monitor the evolving coronavirus situation closely and keep our plans flexible. To reflect this, we will publish an updated plan in September, as well as quarterly updates on our progress against the plan.
This document sets out our plan of work for the next financial year. This follows a consultation on our proposed plans, which ended on 8 February 2019. The proposals take into account the duties given to us by Parliament, the markets we regulate and our own strategic priorities.
Our priorities for the next financial year reflect feedback we received during the consultation process. We took feedback from people around the UK, holding public events in Belfast, Cardiff, Edinburgh and London. We also received written responses.
During our consultation period, the Government published a draft statement of its strategic priorities for telecommunications, the management of radio spectrum and post. We explain in section 3 how we have considered this draft statement in setting our plan.
We provide an overview of our priorities for the next financial year below. Further detail on these, and our programmatic work, can be found in sections 3 and 4, with highlights for our nation specific work set out in section 5. Our wider work plan can be found in Annex 2.
Ofcom’s purpose is to make communications markets work for everyone. To achieve this, we have three main goals: to promote competition and ensure that markets work effectively for consumers; to secure standards and improve quality; and to protect consumers from harm. Our Annual Plan highlights some of the key work areas that we will seek to deliver in order to meet these goals, across the UK and its nations. We also outline our broader ongoing work to support these goals, and how we will work for consumers across the UK’s nations.
We published our Proposed Annual Plan 2018/19 for consultation on 1 December 2017. In January 2018 we held public events for stakeholders to present and discuss the Plan in London, Belfast, Edinburgh and Cardiff. We received 46 responses which are summarised in Annex 2. This final Plan takes into account stakeholders’ views on, and responses to, the proposed Plan.