Ofcom’s purpose is to make communications markets work for everyone. To achieve this, we have three main goals: to promote competition and ensure that markets work effectively for consumers; to secure standards and improve quality; and to protect consumers from harm. Our Annual Plan highlights some of the key work areas that we will seek to deliver in order to meet these goals, across the UK and its nations. We also outline our broader ongoing work to support these goals, and how we will work for consumers across the UK’s nations.
We published our Proposed Annual Plan 2018/19 for consultation on 1 December 2017. In January 2018 we held public events for stakeholders to present and discuss the Plan in London, Belfast, Edinburgh and Cardiff. We received 46 responses which are summarised in Annex 2. This final Plan takes into account stakeholders’ views on, and responses to, the proposed Plan.