Annual reports and plans

Annual reports

All of Ofcom's annual reports since our first report in 2003.

Annual report 2020/21

Ofcom's Annual Reports and Accounts
For the period 1 April 2020 to 31 March 2021

Annual plans

All of Ofcom's annual plans since our first plan in 2004.

Plan of Work 2021/22

This document sets out our goals for the next financial year, and how we plan to achieve them.

We are publishing these proposals as the coronavirus continues to present challenges for the country. Throughout the pandemic, we have seen that high-quality, reliable communications services have been more important than ever to people’s lives. We recognise the significant challenges posed by the coronavirus to the companies we regulate, and their efforts to meet them. As efforts continue to overcome the pandemic, we will seek to provide supportive regulation – while holding companies to account and ensuring they serve their customers and audiences to the best possible standard.

We want to ensure that investment continues in gigabit broadband and 5G mobile networks, so that more people have access to high-quality, secure networks – including in rural areas. We will also ensure that customers are treated fairly by their providers.

The broadcasting sector sits at the heart of the UK’s creative industry. We will continue to support its efforts to meet the challenges of viewers and listeners moving online. Those audiences also need to feel safe and be able to trust what they see and hear, as they do on TV and radio.

As the communications landscape keeps evolving, Ofcom needs to keep pace. We are investing in our skills, innovating the way we work and building a more diverse workforce that reflects the whole of the UK.

We are consulting on this plan of work to encourage discussion with companies, governments and the public.

Statement: Ofcom's Plan of Work 2021/22 (PDF, 8.5 MB)

Datganiad: Cynllun Gwaith Ofcom 2021/22 (PDF, 9.7 MB)

Consultation: Proposed Plan of Work 2021/22 (PDF, 1.4 MB)

Cynllun Gwaith Arfaethedig 2021/22 (PDF, 2.1 MB)