Contacting Ofcom
Advice and complaints
On the web
Advice and complaints about phones, internet or telecoms
Advice and complaints about TV, radio or on-demand
On the phone
For advice, or to complain about phone or internet services, or TV or radio programmes, please contact Ofcom via one of these numbers:
| 0300 123 3333 | Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. |
|---|---|
| 020 7981 3040 | Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute. |
Welsh: We welcome calls in Welsh. If you want to communicate with us in Welsh, call 0300 123 2023. We are open Monday to Friday from 9.00am to 5.00pm.
In writing
If you would prefer to submit your complaint in writing please send it to: PO Box 1285, Warrington WA1 9GL.
(For complaints in which you think you or your organisation were treated unfairly and/or your or their privacy was infringed in a programme, please send directly to Ofcom Fairness and Privacy complaints at our head office address below.)
Head office
Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Switchboard: 0300 123 3000 or 020 7981 3000
Fax: 020 7981 3333
Deaf or speech-impaired: Textphone number 18001 01925650744. Find out more about text relay services and how they work.
Alternatively, use our video relay service if you would like to contact Ofcom in British Sign Language.
If you need directions to get to our head office please view this map.
Opening hours
Monday to Friday - 9:00am to 5.00pm. Our consumer contact team, spectrum licensing team and numbering team are all open from 9:00am to 5:00pm, Monday to Friday.