Contacting Ofcom

Advice and complaints

If you want advice, or to complain to Ofcom, please call us on 0300 123 3333 or 020 7981 3040, or if you want to complain in Welsh, 020 7981 3042. We are open Monday to Friday from 9.00am to 5.00pm.

If you would prefer to submit your complaint in writing, please send it to:

PO Box 1285

Advice and complaints about phones, internet or telecoms

Advice and complaints about TV, radio or on-demand

Head Office

Riverside House
2a Southwark Bridge Road

Switchboard: 0300 123 3000 or 020 7981 3000
Fax: 020 7981 3333

If you are deaf or speech-impaired, our textphone number is 020 7981 3043 or 0300 123 2024. 

Alternatively use our Video Relay Service if you would like to contact Ofcom in British Sign Language. Please note that these numbers only work with special equipment used by people who are deaf or hard of hearing.

If you need local directions to get to our office please view this map.

Opening hours

Our switchboard is open from 9:00 to 5.00pm, Monday to Friday. The Consumer Contact Team, Spectrum Licensing and Ofcom Numbering Team are all open from 09:00 to 17:00hrs, Monday to Friday.

If you are a communications provider wishing to apply for an allocation of telephone numbers, please see our numbering pages or contact the Ofcom Numbering Team via our switchboard on 0300 123 3000 or 020 7981 3000.

If you have a licensing enquiry please contact Spectrum Licensing on 0300 123 1000 or 020 7981 3131; press option 1 for Licensing.

We are open Monday to Friday from 9.00am to 5.00pm.


PMSE enquiries

PMSE Licensing,
2nd Floor Riverside House,
2a Southwark Bridge Road,

Tel: 020 7981 3803.
We are open Monday to Friday from 9.00am to 5.00pm.

Fax: 020 7981 3235

If you require urgent assistance outside office hours, please contact our out-of-hours emergency coordinator on 07866 423 619. Please note that all applications that are completed by the emergency coordinator outside our office hours will incur a £55 administration charge in addition to the licence fee.

Broadcast radio enquiries

If you need help with your licence please contact the specific team by email below:

Restricted service licenses:

Digital and analogue radio:

Community radio:

Broadcast TV enquiries


To contact Ofcom’s offices in the nations and the English regions, please see the Ofcom in the nations & regions area of our website.

If you are a journalist or analyst please contact our Media Office directly.

If you wish to make a request for information under the Freedom of Information Act, please complete our information request form.

Further guidance on accessing information

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