Contacting Ofcom

Advice and complaints

On the web

Advice and complaints about phones, internet or telecoms

Advice and complaints about TV, radio or on-demand

What Ofcom does

On the phone

For advice, or to complain about phone or internet services, or TV or radio programmes, please contact Ofcom via one of these numbers:

0300 123 3333 Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way.
020 7981 3040 Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute.

Welsh: We welcome calls in Welsh. If you want to communicate with us in Welsh, call 0300 123 2023.

We also welcome calls from deaf or speech-impaired people via text relay. Find out how to download the text relay app for smartphones, tablets or computers.

If you have a textphone and would rather call us direct, please call 020 7981 3043 or 0300 123 2024 (these numbers only work for textphone-to-textphone calls).

Alternatively, please use our video relay service if you would like to contact us in British Sign Language.

We are open Monday to Friday from 9.00am to 5.00pm.

In writing

If you would prefer to submit your complaint in writing please send it to: PO Box 1285, Warrington WA1 9GL.

(For complaints in which you think you or your organisation were treated unfairly and/or your or their privacy was infringed in a programme, please send directly to Ofcom Fairness and Privacy complaints at our head office address below.)

Head office

Riverside House
2a Southwark Bridge Road

Switchboard: 0300 123 3000 or 020 7981 3000
Fax: 020 7981 3333

If you need directions to get to our head office, please view this map.

Opening hours

Monday to Friday – 9:00am to 5.00pm. Our consumer contact team, spectrum licensing team and numbering team are all open from 9:00am to 5:00pm, Monday to Friday.

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