Contacting Ofcom


Advice and complaints

On the web

Advice and complaints about phones, internet or telecoms

Advice and complaints about TV, radio or on-demand

On the phone

For advice, or to complain about phone or internet services, or TV or radio programmes, please phone one of these numbers:

0300 123 3333 Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way.
020 7981 3040 Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute.

Welsh: Ofcom welcomes calls in Welsh. If you want to contact us and communicate in Welsh, call 0300 123 2023 or 020 7981 3042. We are open Monday to Friday from 9.00am to 5.00pm.

In writing

If you would prefer to submit your complaint in writing please send it to: PO Box 1285, Warrington WA1 9GL.

Head office

Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

Switchboard: 0300 123 3000 or 020 7981 3000
Fax: 020 7981 3333

Deaf or speech-impaired: Textphone number 18001 01925650744. Find out more about text relay services and how they work.

Alternatively, use our video relay service if you would like to contact Ofcom in British Sign Language.

If you need directions to get to our head office please view this map.

Opening hours

Monday to Friday - 9:00am to 5.00pm. Our consumer contact team, spectrum licensing team and numbering team are all open from 9:00am to 5:00pm, Monday to Friday.