Complaints about Ofcom

We always do our best to meet the needs of businesses, consumers, viewers and listeners.

But sometimes things can go wrong – or we can fall short of our own high standards.

If you think Ofcom colleagues have failed to correctly follow procedure or that we didn’t handle our contact with you appropriately, we have a two-stage process for handling your complaint, which is outlined below.

An investigation by the Corporation Secretary is not an appeal. They cannot reinvestigate the outcome of any original decision by Ofcom, nor can they make decisions on behalf of other Ofcom departments.

If you'd like to complain about Ofcom's work in the Welsh language, please complete and submit our online complaints form. We will review your case and respond to you as quickly as possible.