Complaints about Ofcom
We always do our best to meet the needs of businesses, consumers, viewers and listeners.
But sometimes things can go wrong – or we can fall short of our own high standards.
If you think Ofcom colleagues have failed to correctly follow procedure or that we didn’t handle our contact with you appropriately, we have a two-stage process for handling your complaint, which is outlined below.
An investigation by the Corporation Secretary is not an appeal. They cannot reinvestigate the outcome of any original decision by Ofcom, nor can they make decisions on behalf of other Ofcom departments.
Ofcom is an independent regulator and we are accountable to Parliament. If you have completed the full Ofcom complaints process and do not think your complaint has been fully considered, you may be able to submit your complaint to the Parliamentary and Health Services Ombudsman which makes final decisions on complaints that have not been resolved. You will need your MP to sign your complaint.
Contacting the Corporation Secretary
You can contact the Corporation Secretary by email at firstname.lastname@example.org.
We aim to make our service accessible to everyone. Please therefore feel free to make us aware of anything that might be relevant to, or which you consider might impact on, our contact with you and any additional steps that you think we may be able to take to support you. We will aim to make reasonable adjustments to our approach to communicating with you and our handling of your case to take account of such circumstances. For example, should email be inaccessible for you, please contact Ofcom using the details on our contact us page and specify this to the colleague handling your contact. They will arrange for the Corporation Secretary’s office to provide you with a reasonable adjustment.