The Ofcom Wales team represents Ofcom in Wales and Wales within Ofcom – managing relationships and communications with the general public and a wide range of industry stakeholders, including politicians, industry and the media.
The team deals with all aspects of Ofcom’s remit and provides input and advice on issues as they apply to Wales to policy and project teams across Ofcom. Wales has representation on Ofcom's Content Board and has its own Advisory Committee.
Through extensive consultation exercises, a variety of events and well-established working relations with stakeholders, the team makes sure it has its finger on the pulse and is acutely aware of the needs of industry, consumers and citizens in Wales.
Eleanor was appointed Director, Wales in September 2018 and is responsible for all aspects of Ofcom’s work in Wales. She works with colleagues across the organisation to ensure Ofcom is fully effective in delivering its objectives in Wales as well as enhancing its effectiveness in working with stakeholders, managing external relationships and public affairs. Contact Eleanor: firstname.lastname@example.org
Elinor looks after Ofcom’s stakeholders in Wales and coordinates a creative programme of events in order to engage with those interested in Ofcom’s work. She manages all communications with the press and media as well as with Welsh politicians and civil servants. Elinor also oversees Ofcom's Welsh language activities. Contact Elinor: email@example.com
Joanna is our Welsh language Senior Advisor. She manages Ofcom's Welsh language activities including translation requirements, social media, print and online production and ensures the organisation is compliant with Welsh language Standards legislation. Contact Joanna: firstname.lastname@example.org
Lloyd is Ofcom Wales's Regulatory Affairs Advisor. He works closely with the Ofcom team in Wales in all relevant areas of regulatory activity with emphasis on policy research and development, political and media monitoring and managing correspondence. Contact Lloyd: email@example.com
Pete Stephen Alsop is our Spectrum Engineering/Enforcement Officer. His role entails investigating and resolving interference affecting radio systems and instigating enforcement where necessary. Contact Pete: firstname.lastname@example.org
Liz oversees all aspects of administration, facilities, finance and office management relating to the Cardiff office and acting as administrator to the Ofcom Wales team. Contact Liz: email@example.com
Ofcom takes the fulfilment of its obligations in relation to the Welsh language extremely seriously. We are proud of our commitment and the way in which we integrate the Welsh language into our work on a daily basis – enabling consumers to communicate with Ofcom in the language of their choice, be it in English or Welsh.
Ofcom’s final compliance notice from the Welsh Language Commission carries Ofcom’s full authority, support and approval.
Ofcom treats the Welsh and English languages on the basis of equality. When providing a service in the Welsh language, we always ensure that the Welsh language is treated no less favourably than the English language.
Ofcom believes that its approach to providing services in the Welsh language makes a positive contribution to the ability of citizens and consumers to engage with communications issues through the Welsh language.
Ofcom strives to provide good quality services to everyone at all times, but we accept that things may go wrong from time to time. If they do, we understand that you may wish to make a complaint.
Ofcom is keen to listen to your views so that we can learn from any mistakes and put them right whenever we can.
Any complaints relating to Ofcom’s work in the Welsh language or compliance with the Welsh Language Standards should be made to the Senior Welsh Language Advisor in the first instance. She will often be in the best position to understand your situation and give you an explanation as to what has happened.
Write to the Welsh language Senior Advisor, Ofcom, 2 Caspian Point, Caspian Way. Cardiff. CF10 4DQ
If this does not resolve your concerns, please contact the office of the Secretary to the Corporation, firstname.lastname@example.org or telephone 020 7981 3000. They will review your case and respond to you as quickly as possible.