There are several journeys that will take users to third party applications that are not covered in this statement.
This website is run by Ofcom. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand publishing consumer features for major announcements.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the digital team.
We will consider your request and get back to you in 21 days.
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact the digital team.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
You can contact us via phone, post or make a complaint via our hub.
Details of this and how to contact us via BSL, welsh or via textphone is available on our contact us page.
Whilst in lockdown we unable to take text relay calls.
Ofcom is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
The content listed below is non-accessible for the following reasons.
The search pages are not fully accessible:
The navigation is not fully accessible:
Forms beginning 'Ofcom.org.uk' are not fully accessible:
Some 3rd party products are being replaced such as ICIMS.
We have assessed the cost of fixing them prior to replacement and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We have made accessibility a requirement for the new contracts.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By January 2021, we plan to fix these.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix consultation, research and out of scope PDF’s.
Any new PDFs or Word documents we publish will meet accessibility standards.
This statement was initially prepared on 17 September 2020 and updated on 19 January 2021.
This website was last tested on September 2019. The test was carried out by Squiz. In the formation of the statement the website issues were retested by Digital Accessibility Centre on 27 August 2020.
We decided to sample 15 pages that included the main page templates and components used on the site. This was the most effective approach to focus on the detail of a few representative pages.
These pages and their parts were tested against WCAG 2.1 on all levels.
Chrome, Firefox, Safari, Internet Explorer 11
Colour Contrast Analyzer, Wave Toolbar, Headings Map, Axe Accessibility, HTML
Assistive Solution Testing
3 x screen readers - NVDA & JAWS for Windows, VoiceOver for Apple MacOS
Mobile Assistive Solution Testing
2 x mobile screen readers - TalkBack for Android, VoiceOver for iOS
ZoomText, Dragon NaturallySpeaking