Accessibility of Ofcom's website
This accessibility statement applies to Ofcom.org.uk
There are several journeys that will take users to third party applications that are not covered in this statement.
- Salesforce – for submitting complaints and queries to Ofcom
- SPECTRAsc – applying for a licence
- ICIMS – to apply for a job
This website is run by Ofcom. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 200% without the text spilling off the screen
- View the browser in a one column format (1280px browser width and Zoom in to 400%)
- navigate some of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- Watch videos with subtitles
- Have a meaningful heading structure on most pages
- Experience AA standards for 1.4.3 Contrast
- Make a reasonable request for alternative formats, which Ofcom will consider
We’ve also made the website text as simple as possible to understand publishing consumer features for major announcements.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- The mobile navigation is difficult to use with a screen reader
- You cannot skip to the main content when using a keyboard
- Some older PDF documents are not fully accessible to screen reader software
- Some components and templates are harder to navigate or access via screen reader and keyboard. These include:
- search pages
- consultation pages
- forms that start Ofcom.org.uk
- Power BI’s and mapping solutions are not accessible. Both are ways to visualise data where it is possible to zoom in and out of areas of interest. Visitors using screen reader software or a keyboard will not be able to interact with them in the same way.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the digital team.
We will consider your request and get back to you in 21 days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact the digital team.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Details of this and how to contact us via BSL, welsh or via textphone is available on our contact us page.
Whilst in lockdown we unable to take text relay calls.
Technical information about this website’s accessibility
Ofcom is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
The content listed below is non-accessible for the following reasons.
- We use Power BI and maps to visualise data. We do however describe trends in associated research reports or consider alternative format requests
Non-compliance with the accessibility regulations
The search pages are not fully accessible:
- After a search filter selection, the results reload automatically. For a mouse user the page automatically updates but when the checkboxes are selected by keyboard/screen reader they do not perform any functionality. This fails WCAG 2.1 success criterion 3.2.2 On Input (Level A). We plan to fix this in August 2021.
Forms beginning 'Ofcom.org.uk' are not fully accessible:
- Error messaging is presented as paragraphs and not associated with the relevant fields. This fails WCAG 2.1 success criterion 3.3.1 Error Identification and 4.1.3 Status Messages. We plan to fix this in August 2021.
- The radio buttons in ‘rate this page’ are not semantically coded. This fails WCAG 2.1 success criterion 1.3.1 Info and relationships and 4.1.2 Name, role, Value. We plan to fix this in August 2021
- The radio buttons in ‘rate this page’ contain an invalid ARIA attribute value. This fails WCAG 2.1 success criterion 4.1.2 Name, role, Value. We plan to fix this in August 2021
- The auto generated code for tables contains unnecessary ID’s with duplicate content. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships (Level A) and 4.1.1 Parsing (Level A). We plan to fix this in August 2021.
- The ‘add your pages’ button needs to be more descriptive. This fails WCAG 2.1 success criterion 4.1.2 Name, role, Value. We plan to fix this in August 2021
- There is an incorrect use of ARIA attributes in the global search field. This fails WCAG 2.1 success criterion 4.1.2 Name, role, Value. We plan to fix this in August 2021
- On the home page slider the dots element is not semantically correct. This fails WCAG 2.1 success criterion 1.3.1 info and relationships. We plan to fix this in August 2021
- Elements in our complaints portal have the same ID attribute. This fails WCAG 2.1 success criterion 4.1.1 Parsing. We plan to fix this in August 2021
Some 3rd party products are being replaced such as ICIMS.
We have assessed the cost of fixing them prior to replacement and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We have made accessibility a requirement for the new contracts.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix consultation, research and out of scope PDF’s.
Any new PDFs or Word documents we publish will meet accessibility standards.
Preparation of this accessibility statement
This statement was initially prepared on 17 September 2020 and updated on 1 July 2021.
This website was last tested on September 2019. The test was carried out by Squiz. In the formation of the statement the website issues were retested by Digital Accessibility Centre on 27 August 2020.
We decided to sample 15 pages that included the main page templates and components used on the site. This was the most effective approach to focus on the detail of a few representative pages.
These pages and their parts were tested against WCAG 2.1 on all levels.
Chrome, Firefox, Safari, Internet Explorer 11
Colour Contrast Analyzer, Wave Toolbar, Headings Map, Axe Accessibility, HTML
Code Sniffer and others
Assistive Solution Testing
3 x screen readers - NVDA & JAWS for Windows, VoiceOver for Apple MacOS
Mobile Assistive Solution Testing
2 x mobile screen readers - TalkBack for Android, VoiceOver for iOS
Additional Assistive Technology Testing
ZoomText, Dragon NaturallySpeaking