Service quality for businesses

03 May 2018

In 2017, there were around 5.7 million SMEs (under 249 employees). This accounts for over 99% of all businesses in the UK. Of these, around 5.4 million were micro-businesses (less than 10 employees).

SMEs are vital to the success of the UK economy, and communications services are of key importance for such businesses.

Compared to larger businesses, SMEs can face particular challenges when engaging with communications services, especially where they do not employ technical experts. They can struggle to understand some of the technology involved and to understand which products and services are best suited to their needs.  Some are also unaware of the level of service quality that their provider offers.