Service quality for businesses

13 October 2022

At the start of 2021, there were around 5.5 million SMEs (under 249 employees). This accounts for 99% of all businesses in the UK.

SMEs are vital to the success of the UK economy, and communications services are of key importance for such businesses.

Compared to larger businesses, SMEs can face particular challenges when engaging with communications services, especially where they do not employ technical experts. They can struggle to understand some of the technology involved and to understand which products and services are best suited to their needs. Some are also unaware of the level of service quality that their provider offers.