Comparing customer service: choosing the best home broadband, mobile and landline provider
Published: 18 May 2023
Last updated: 18 September 2026
This is Ofcom’s eighth report on how customer service levels for residential customers compare across the telecoms industry.
Get help with broadband and Wi-Fi problems
Published: 13 October 2023
Last updated: 25 August 2026
Is your broadband or Wi-Fi slow, unreliable or has it stopped altogether? Here’s how to put it right, starting with the quickest, cheapest fixes.
Making a complaint and using alternative dispute resolution (ADR) schemes
Published: 8 March 2024
Last updated: 6 August 2026
You can use this page to see which ADR scheme your provider belongs to.
Report: Complaints about broadband, landline, mobile and pay-TV services
Published: 25 January 2024
Last updated: 30 July 2026
We publish the number of complaints we have received about landline, broadband, pay-monthly mobile and pay-TV services.
Broadband complaints fall to record low
Published: 23 July 2026
New figures published today by Ofcom reveal that the customer complaints we’ve received about the UK’s major broadbandproviders have fallen to their lowest ever levels.
ADR schemes' performance
Published: 26 January 2024
Last updated: 23 July 2026
Every quarter we publish key performance results for the two main ADR schemes, CISAS and Communications Ombudsman.
Automatic compensation: What you need to know
Published: 12 March 2024
Last updated: 20 July 2026
Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.
The Communications Market 2026
Published: 30 June 2026
Our Communications Market Report (CMR) provides data and commentary on key market developments in the UK communications sector.
Communications Market Report 2026: Interactive data
Published: 30 June 2026
Data collected from industry by Ofcom, data from Ofcom’s consumer research, and headline figures from selected third parties for the 2026 communications market data report.
Contracts
Published: 21 September 2015
Last updated: 26 June 2026
If you're thinking of signing up to a new contract, there are a few things you might want to consider first, including transparency, price increases and termination.