Data protection

The Data Protection Act (DPA) 2018 is in place to safeguard your personal data.

If you believe your details have been obtained as a result of a data protection breach, contact the Information Commissioner’s Office (ICO). You can also visit their website for further advice if you have any concerns about the safety of your personal information.

The ICO is responsible for enforcing DPA regulations.

Recording calls

There are several laws for the recording of phone calls. These include:

  • the Regulation of Investigatory Powers Act 2000 (RIPA);
  • the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (LBP Regulations);
  • the Data Protection Act 2018;
  • the Telecommunications (Data Protection and Privacy) Regulations 1999; and
  • the Human Rights Act 1998

If you need help in this area, you should seek legal advice. Due to the complexities of the laws involved, Ofcom is not in a position to offer guidance.

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