Ofcom wants customers to be confident that services are not sold to them in an underhand way.
If you think you were mis-sold a service, complain to Ofcom.
Although we can't investigate individual cases, your complaints can lead to us launching investigations and taking action.
For help with your problem, follow these steps.
An ADR scheme acts as an independent middleman. They will examine the case from both sides and reach a decision they think fair. If eight weeks have passed since you first formally complained, you can contact the ADR scheme directly.
There are two ADR schemes: Ombudsman Services: Communications, and the Communications and Internet Services Adjudication Scheme (CISAS). All providers must belong to one of the schemes.
Your provider will tell you which scheme it is a member of, or you can use our ADR checker.