If you have a complaint about Royal Mail, please contact the company directly:
Tel: 03457 740 740 (textphone 0846 000606)
Or write to:
Royal Mail Customer Service Centre
FREEPOST ROYAL MAIL CUSTOMER SERVICES
Royal Mail's complaints handling process is available on the Royal Mail website.
If your complaint cannot be resolved, you can ask the Independent Postal Redress scheme (POSTRS) to investigate your case. POSTRS is the alternative dispute resolution (ADR) service for postal matters.
POSTRS can only investigate complaints about certain Royal Mail postal services. If it does not cover your complaint, and you remain unhappy with Royal Mail's response, you should seek independent legal advice.
Other sources of help
Citizens Advice provides free, confidential, independent and impartial advice for postal consumers in England and Wales. You can call the Citizens Advice Consumer Helpline on 0808 223 1133 or visit their website.
People in Scotland can contact Advice Direct Scotland on 0808 196 8660 or visit their website.
People in Northern Ireland can contact the Consumer Council on 0800 121 6022 or visit their website.