If you want to complain about Royal Mail, please contact it directly:
Royal Mail Customer Service Centre, FREEPOST, 20 Turner Road, St Rollox Retail and Business Park, Glasgow. G21 1AA
Tel: 03457 740 740 (textphone 0846 000606)
If your complaint cannot be resolved, the operator can issue a ‘deadlock' notice that will allow you to ask the Independent Postal Redress scheme to investigate your case.
The scheme can only investigate complaints about Royal Mail's regulated postal services. If your complaint is about a non-regulated service and you are still unhappy with Royal Mail's response, you should seek independent legal advice.
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Contact the Citizens Advice consumer service online or by phone on 03454 04 05 06.