Subtitling, signing and audio description on a BBC TV channel

Please contact the BBC directly. To improve the quality of access services it is helpful for broadcasters to receive feedback and complaints directly from consumers.

If you've complained to the BBC and are not satisfied with the final decision you’ve received, please complete our BBC complaint form.

If you are unable to complete the complaint form please call our Consumer Contact Team on 0300 123 3333 or 020 7981 3040. Welsh speakers can contact us on 020 7981 3042.

If you're deaf or hard of hearing or speech-impaired, our textphone number is 020 7981 3043. Please note that these numbers only work with special equipment.

Lines are open Monday to Friday, between 9:00am and 5:00pm.

Consumers with visual impairments wishing to complain about audio-description may wish to use our dedicated email address: adcomplaints@ofcom.org.uk.

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