Please contact the BBC directly to complain about accessibility (including subtitling, signing and audio description) on one of its channels. Receiving feedback and complaints from audiences can help broadcasters to improve the quality of their access services.
If you complained to the BBC but are not satisfied with the final decision you have received, please complete our BBC complaint form.
You can also email us at accessibilitycomplaints@ofcom.org.uk, or get in touch by phone, including video relay, or post.
We welcome complaints to our email address in formats other than print, for example an audio recording or a British Sign Language video. To respond in BSL:
- Send us a recording of you signing your response. This should be no longer than 5 minutes. Suitable file formats are DVDs, wmv or QuickTime files. Or
- Upload a video of you signing your response directly to YouTube (or another hosting site) and send us the link.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the digital team.