Where a radio station or apparatus is affected by interference and help is needed to improve the immunity or selectivity, you should contact a reputable contractor.
How we can help
In exceptional circumstances, we may investigate interference to business radio equipment where we’re satisfied that:
the interference is harmful;
it is outside of your control;
all reasonable steps have been taken to minimise the effect.
We may send out an engineer to investigate. However, you could be liable for the cost of the investigation if we find that the criteria above have not been met.
What is harmful interference?
An electromagnetic disturbance or noise is not in itself ‘harmful’ interference.
Interference to radio communications is considered harmful if:
it creates danger, or risks of danger, in relation to the functioning of any service provided by means of wireless telegraphy for the purposes of navigation or otherwise for safety purposes
it degrades, obstructs or repeatedly interrupts anything which is being broadcast or otherwise transmitted by means of wireless telegraphy and in accordance with a wireless telegraphy licence, or a grant of recognised spectrum access or otherwise lawfully.
It is unlikely that Ofcom would investigate a report of interference that is not regarded as ‘harmful’. It's not our policy, and we don’t have powers to do this effectively.
Report interference
Before reporting interference to us, you should:
log all incidents for at least a week with the time, date and station or apparatus affected;
establish that the source of harmful interference is not within your control (for example within your own property);
make sure the affected station or apparatus is functioning correctly.
