Ofcom does not have the powers to regulate some services, including (but not limited to):
- most email, SMS and MMS services;
- most services allowing live one-to-one calls; and
- certain internal business services.
Streaming and catch-up services are bound by different rules
Although on-demand and streaming services are online, we regulate them under different rules. You can complain to us about something you’ve seen on BBC iPlayer or another on-demand service.