On another type of online service

Ofcom does not have the powers to regulate some services, including (but not limited to):

  • most email, SMS and MMS services;
  • most services allowing live one-to-one calls; and
  • certain internal business services.

Streaming and catch-up services are bound by different rules

Although on-demand and streaming services are online, we regulate them under different rules. You can complain to us about something you’ve seen on BBC iPlayer or another on-demand service.

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