Consultation: Directory Enquiries (118) Review

  • Start: 13 June 2018
  • Status: Closed
  • End: 22 August 2018

This consultation concerns the use and regulation of 118 numbers. These are telephone numbers that are used exclusively for directory enquiry (DQ) services.

Prices for calls to DQ services on the 118 range have risen significantly in recent years.  In May 2017, Ofcom opened a Call Cost review to examine the rising cost of calling DQ services to ensure that prices are fair and transparent for consumers.

In this consultation, we set out the findings of our review and invite views on our proposals to protect consumers from the harm we have identified.


Main documents

Supporting documents


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