Review of how we use our persistent misuse powers: Focus on silent and abandoned calls

  • Start: 02 December 2015
  • Status: Closed
  • End: 24 February 2016

Statement published 20 December 2016

Ofcom has powers to take action if a person persistently misuses an electronic communications network or service. We are required to set out a general policy on how we are likely to use these powers and to have regard to that policy when exercising them.  This is a statement of our general policy. It applies from 1 March 2017.

Read the full statement here.

Main documents

Supporting documents

Supporting documents

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Responder name Type
BBA.pdf (PDF, 275.2 KB) Individual
BT.pdf (PDF, 522.9 KB) Individual
Call_centre_helper.pdf (PDF, 20.6 KB) Individual
Callmedia.pdf (PDF, 932.6 KB) Individual
Capita_Customer_Management.pdf (PDF, 28.4 KB) Individual