Consultation: Trialling consumer remedies

  • Start: 25 September 2019
  • Status: Closed
  • End: 20 November 2019

Helping customers to get a fair deal for their communications services is a priority for Ofcom, and we have an ongoing programme dedicated to achieving this. Our work involves a range of regulatory measures and interventions. To help us assess the likely effectiveness of potential new measures, we are proposing a new rule which would enable us to require providers to participate in trials of customer engagement remedies. This rule, alongside our research and other evidence-gathering work, would be an additional tool to help customers get the best deals.

Responding to this consultation

Please submit responses using the consultation responses form  (RTF, 1.4 MB).

Main documents

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Responder name Type
BT Group (PDF File, 532.3 KB) Organisation
Citizens Advice (PDF File, 181.6 KB) Organisation
Communications Consumer Panel and ACOD (PDF File, 81.9 KB) Organisation
Exonia Consulting (PDF File, 1.2 MB) Organisation
Fair Telecoms Campaign (PDF File, 1.2 MB) Organisation
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