Consultation: Trialling consumer remedies

  • Start: 25 September 2019
  • Status: Open
  • End: 20 November 2019

Helping customers to get a fair deal for their communications services is a priority for Ofcom, and we have an ongoing programme dedicated to achieving this. Our work involves a range of regulatory measures and interventions. To help us assess the likely effectiveness of potential new measures, we are proposing a new rule which would enable us to require providers to participate in trials of customer engagement remedies. This rule, alongside our research and other evidence-gathering work, would be an additional tool to help customers get the best deals.

Responding to this consultation

Please submit responses using the consultation responses form  (RTF, 1.4 MB).


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