Consultation: Trialling consumer remedies
- Start: 25 September 2019
- Status: Closed
- End: 20 November 2019
Helping customers to get a fair deal for their communications services is a priority for Ofcom, and we have an ongoing programme dedicated to achieving this. Our work involves a range of regulatory measures and interventions. To help us assess the likely effectiveness of potential new measures, we are proposing a new rule which would enable us to require providers to participate in trials of customer engagement remedies. This rule, alongside our research and other evidence-gathering work, would be an additional tool to help customers get the best deals.
Responding to this consultation
Please submit responses using the consultation responses form (RTF, 1.4 MB).
|BT Group (PDF File, 532.3 KB)||Organisation|
|Citizens Advice (PDF File, 181.6 KB)||Organisation|
|Communications Consumer Panel and ACOD (PDF File, 81.9 KB)||Organisation|
|Exonia Consulting (PDF File, 1.2 MB)||Organisation|
|Fair Telecoms Campaign (PDF File, 1.2 MB)||Organisation|