Consultation: Approval of Phone-paid Services Authority’s Code of Practice (fifteenth edition)

  • Start: 30 April 2021
  • Status: Closed
  • End: 11 June 2021

There are a range of interactive services that consumers can access via their landline and mobile phones, computers and digital TV.

Where these services are charged for via the customer’s telephone bill or pre-pay account, they are known as phone-paid services or premium rate services (PRS). They include charity donations by text, music streaming, entering broadcast competitions, voting on TV talent shows and in-app purchases.

Ofcom has overall responsibility to make sure that consumers are protected by ensuring appropriate rules are in place and enforced. To achieve this, we have designated the Phone-paid Services Authority (PSA) to carry out the day-to-day regulation of premium rate services.

The PSA regulates these services by way of a Code of Practice. On 8 April 2021 the PSA published a new draft Code of Practice (the draft Code) which is intended to ensure PRS regulation is fit for purpose in the coming years. We have powers to approve the draft Code provided it meets certain legal tests.

Having considered these legal tests, we are consulting on whether to approve the draft Code.


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