Statement: Decision on reforming the switching of mobile communication services

  • Start: 19 May 2017
  • Status: Closed
  • End: 30 June 2017

Statement published 19 December 2017

Consumers need to be able to switch providers easily to exercise choice and take advantage of competition in the communications sector.

We have identified unnecessary difficulties that many consumers experience when they switch or consider switching mobile provider.

This document sets out our decision to address these difficulties by reforming the process for switching mobile provider, removing requirements on consumers to pay for their old service during a notice period once they have switched provider, and ensuring consumers are better informed about switching.


Main documents

Statement annexes 2-11
(PDF File, 2.3 MB)
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Supporting documents

Consultation annexes 5-12
(PDF File, 2.4 MB)
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Consultation annexes 13-14
(PDF File, 165.5 KB)
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ICC report on cost estimates
(PDF File, 731.6 KB)
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Responses

Responder name Type
BT (PDF, 420.7 KB) Organisation
Communications Consumer Panel and ACOD (PDF, 196.6 KB) Organisation
Individual Respondents (PDF, 378.1 KB) Organisation
SSE (PDF, 612.3 KB) Organisation
TalkTalk (PDF, 320.0 KB) Organisation