Statement: Decision on reforming the switching of mobile communication services

  • Start: 19 May 2017
  • Status: Statement published
  • End: 30 June 2017

Statement published 19 December 2017

Consumers need to be able to switch providers easily to exercise choice and take advantage of competition in the communications sector.

We have identified unnecessary difficulties that many consumers experience when they switch or consider switching mobile provider.

This document sets out our decision to address these difficulties by reforming the process for switching mobile provider, removing requirements on consumers to pay for their old service during a notice period once they have switched provider, and ensuring consumers are better informed about switching.

Main documents

Supporting documents

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Responder name Type
BT (PDF File, 420.7 KB) Organisation
Communications Consumer Panel and ACOD (PDF File, 196.6 KB) Organisation
Individual Respondents (PDF File, 378.1 KB) Organisation
SSE (PDF File, 612.3 KB) Organisation
TalkTalk (PDF File, 320.0 KB) Organisation
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