Consumer switching: Proposals to reform switching of mobile communications services

  • Start: 19 May 2017
  • Status: Closed
  • End: 30 June 2017

It is important for consumers to be able to switch providers easily in order to exercise choice and take advantage of competition in the communications sector.

This document sets out our proposals to reform the process for switching mobile provider, and to remove requirements on consumers to pay for their old service during a notice period once they have switched provider. Our proposals aim to address unnecessary difficulties that many consumers experience when they switch or consider switching mobile provider. In setting out our proposals we have taken account of responses to our March and July 2016 mobile switching consultations, as well as evidence and research we have gathered since then.

We invite comments on our proposals from all interested parties.

Main documents

Supporting documents

ICC report on cost estimates
(PDF File, 731.6 KB)
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Responder name Type
BT (PDF, 420.7 KB) Organisation
Communications Consumer Panel and ACOD (PDF, 196.6 KB) Organisation
Individual Respondents (PDF, 378.1 KB) Organisation
SSE (PDF, 612.3 KB) Organisation
TalkTalk (PDF, 320.0 KB) Organisation