We have a programme of work to ensure consumers are informed and can take advantage of the wide range of choice available in the telecoms market. Consumers should be empowered to shop around with confidence and secure the best deals for their needs.
In the mobile sector, we have found many customers on bundled handset and airtime contracts continue to pay the same price after the end of their minimum contract period. In many cases this means customers continue to pay for the handset, even though they have paid it off. Ofcom has been assessing the scale of this issue and is now seeking views on a range of potential solutions to ensure customers are sold mobile airtime services and handsets in a way that is fair.
|BT Group (PDF File, 1008.2 KB)||Organisation|
|Citizens Advice (PDF File, 223.6 KB)||Organisation|
|Citizens Advice Eastbourne (PDF File, 110.2 KB)||Organisation|
|Communications Consumer Panel and the Advisory Committee for Older and Disabled People (PDF File, 135.2 KB)||Organisation|
|Courtney, C. (PDF File, 121.0 KB)||Individual|