Statement and consultation: Helping consumers to get better deals in communications markets – mobile handsets

  • Start: 22 July 2019
  • Status: Closed
  • End: 16 September 2019

Statement and consultation published 22 July 2019

Ofcom wants customers to be able to shop around with confidence, so they can make informed choices and get a fair deal.

We have been concerned that many mobile phone customers, who pay for their mobile handset and airtime together in a bundled contract, continue to pay the same price after the end of their minimum contract period when they could save money on a SIM-only deal. So we carried out an in-depth review of the market.

This document sets out our analysis, decisions and proposals to help ensure customers are treated fairly.

Update 31 July 2019 – amendment to document

We have made an amendment to paragraph 4.60 of the document at the request of the Financial Conduct Authority (FCA).

Main documents

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Responder name Type
[Response to July 2019 consultation] BT (PDF File, 684.3 KB) Organisation
[Response to July 2019 consultation] Citizens Advice (PDF File, 178.5 KB) Organisation
[Response to July 2019 consultation] Communications Consumer Panel (PDF File, 182.6 KB) Organisation
[Response to July 2019 consultation] Gamma (PDF File, 192.2 KB) Organisation
[Response to July 2019 consultation] giffgaff (PDF File, 127.8 KB) Organisation
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