Statement and consultation: Helping consumers to get better deals in communications markets – mobile handsets

  • Start: 22 July 2019
  • Status: Closed
  • End: 16 September 2019

Statement and consultation published 22 July 2019

Ofcom wants customers to be able to shop around with confidence, so they can make informed choices and get a fair deal.

We have been concerned that many mobile phone customers, who pay for their mobile handset and airtime together in a bundled contract, continue to pay the same price after the end of their minimum contract period when they could save money on a SIM-only deal. So we carried out an in-depth review of the market.

This document sets out our analysis, decisions and proposals to help ensure customers are treated fairly.

Update 31 July 2019 – amendment to document

We have made an amendment to paragraph 4.60 of the document at the request of the Financial Conduct Authority (FCA).

Main documents

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Responder name Type
BT Group (PDF File, 1008.2 KB) Organisation
Citizens Advice (PDF File, 223.6 KB) Organisation
Citizens Advice Eastbourne (PDF File, 110.2 KB) Organisation
Communications Consumer Panel and the Advisory Committee for Older and Disabled People (PDF File, 135.2 KB) Organisation
Courtney, C. (PDF File, 121.0 KB) Individual
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