Consultation: Helping consumers to get better deals in communications markets - mobile handsets

  • Start: 26 September 2018
  • Status: Closed
  • End: 07 November 2018

We have a programme of work to ensure consumers are informed and can take advantage of the wide range of choice available in the telecoms market. Consumers should be empowered to shop around with confidence and secure the best deals for their needs.

In the mobile sector, we have found many customers on bundled handset and airtime contracts continue to pay the same price after the end of their minimum contract period. In many cases this means customers continue to pay for the handset, even though they have paid it off. Ofcom has been assessing the scale of this issue and is now seeking views on a range of potential solutions to ensure customers are sold mobile airtime services and handsets in a way that is fair.

Main documents

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Responder name Type
BT Group (PDF File, 1008.2 KB) Organisation
Citizens Advice (PDF File, 223.6 KB) Organisation
Citizens Advice Eastbourne (PDF File, 110.2 KB) Organisation
Communications Consumer Panel and the Advisory Committee for Older and Disabled People (PDF File, 135.2 KB) Organisation
Courtney, C. (PDF File, 121.0 KB) Individual
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