Mobile phones

Mobile networks typically offer a poor-quality service to train passengers, according to new research from the regulator Ofcom, which has today called for a nationwide effort to improve the state of mobile service in the UK.

A million people have flocked to Map Your Mobile, a free mobile checker, to help avoid dropped calls, sluggish data and patchy signal, Ofcom has revealed today.

Guidance note on PRS providers’ compliance with the prohibition in article 16 of the PRS Order regarding relevant sanctions imposed by the PSA (and its predecessors) prior to 1 February 2025

If you are involved in the provision of a premium rate service, you need to check if you are a regulated PRS provider carrying out a regulated activity within the meaning of The Regulation of Premium Rate Services Order 2024 (‘the PRS Order’).

Application-to-Person Short Message Service (A2P SMS) is the most common form of business messaging service. It enables businesses and public sector organisations to send text messages in bulk to customers and the wider public.

This annual market review report continues the series of annual market insight reports previously published by the PSA.

While mobile and tablet apps provide a simple and easy means of accessing great content and services, it's important to be aware of how to use them safely and securely and for children

To better understand how people are using mobile services, Ofcom has analysed crowdsourced data collected between October 2022 and March 2023 from mobile devices across the UK.

Ofcom’s new ‘Mobile Matters’ research report, published today, puts people’s experiences of using mobile networks across the UK under the microscope, based on crowdsourced data collected between October 2024 and March 2025 by Opensignal.

In this report we look at a number of factors that affect network performance in coverage areas including mobile network operator, UK nation and whether the user is an urban or rural area.