Annual Market Review for Phone-paid Services 2025/26
Published: 4 September 2025
Last updated: 21 July 2026
This annual market review report continues the series of annual market insight reports previously published by the PSA.
Complying with article 16 of the PRS Order
Published: 9 October 2025
Last updated: 20 July 2026
Guidance note on PRS providers’ compliance with the prohibition in article 16 of the PRS Order regarding relevant sanctions imposed by the PSA (and its predecessors) prior to 1 February 2025
Switching mobile phone provider
Published: 1 October 2016
Last updated: 1 July 2026
This guide explains how to switch your mobile phone service to a new provider using Text to Switch. You can do this by sending a simple text message.
Signal struggles on trains widespread, Ofcom research finds
Published: 3 June 2026
Mobile networks typically offer a poor-quality service to train passengers, according to new research from the regulator Ofcom, which has today called for a nationwide effort to improve the state of mobile service in the UK.
One million people have mapped their mobile – have you?
Published: 29 May 2026
A million people have flocked to Map Your Mobile, a free mobile checker, to help avoid dropped calls, sluggish data and patchy signal, Ofcom has revealed today.
Switching off the UK’s 2G and 3G mobile networks: what you need to know
Published: 6 March 2024
Last updated: 29 May 2026
The 2G and 3G mobile networks are gradually being switched off over the next few years. Here’s what this means for you as a customer.
Mobile phone service faults and problems
Published: 4 May 2017
Last updated: 8 April 2026
Advice on how to help identify the cause of mobile phone faults and report them to your provider.
Choosing the best mobile, broadband and landline provider
Published: 12 April 2017
Last updated: 10 February 2026
See how the UK's main mobile, broadband and home phone providers have performed on the quality of customer service.
Operating a premium rate service
Published: 31 January 2025
Last updated: 2 February 2026
If you are involved in the provision of a premium rate service, you need to check if you are a regulated PRS provider carrying out a regulated activity within the meaning of The Regulation of Premium Rate Services Order 2024 (‘the PRS Order’).
Statement: Business messaging - Review of the A2P SMS termination market
Published: 28 January 2025
Last updated: 31 October 2025
Application-to-Person Short Message Service (A2P SMS) is the most common form of business messaging service. It enables businesses and public sector organisations to send text messages in bulk to customers and the wider public.