Communications markets offer consumers a wide and expanding array of products and services. We want consumers to be empowered to take full advantage of the choice available, to shop around with confidence, and ultimately secure the best deals for their needs – whether that means negotiating with their current provider or moving to a new deal elsewhere.
Ofcom is seeking views from interested parties about how we can further empower consumers and help them to better engage in communications markets. We want to understand why some consumers are not shopping around for better deals and what we, or industry, can do to address this.
Responses are invited by Friday 15 September 2017.
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