Consultations and statements


Latest publications

Further consultation: Making on-demand services accessible

We are consulting on our initial views on how the regulatory scheme for making on-demand services accessible should work, and more detailed recommendations on the signing requirements.

Consultation: Notice of proposals to make the Wireless Telegraphy (Licence Charges) Regulations 2020

We are consulting on draft regulations, the Wireless Telegraphy (Licence Charges) Regulations 2020 (the Proposed Regulations).


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Consultation: Promoting competition and investment in fibre networks – BT Regulatory Financial Reporting

  • Consultation
  • Start: 06 February 2020
  • Status: Closed
  • End: 22 May 2020

Our proposals cover the preparation and presentation of information published by BT, and information provided privately to Ofcom.

https://www.ofcom.org.uk/consultations-and-statements/category-1/bt-financial-reporting

Consultation: Fair treatment and easier switching for broadband and mobile customers – Proposals to implement the new European Electronic Communications Code

  • Consultation
  • Start: 17 December 2019
  • Status: Closed
  • End: 03 March 2020

We are proposing a new package of measures to protect broadband, mobile, pay TV and landline phone customers and help ensure they get a fair deal.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposals-to-implement-new-eecc

Consultation: Digital Comparison Tools – proposed changes to Ofcom’s voluntary accreditation scheme

  • Consultation
  • Start: 17 December 2019
  • Status: Closed
  • End: 28 February 2020

We are proposing changes to our accreditation scheme to make sure comparison tools continue to work for customers in the digital market.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposed-changes-voluntary-accreditation-scheme

Statement: Measures to support Openreach’s trials in Salisbury and Mildenhall

  • Consultation
  • Statement
  • Start: 27 November 2019
  • Status: Statement published
  • End: 06 January 2020

The statement sets out our decision to make the changes proposed in the consultation, and also a related consultation published in July 2019.

https://www.ofcom.org.uk/consultations-and-statements/category-2/openreach-trials-salisbury-and-mildenhall

Statement: Making communications markets work well for customers – a framework for assessing fairness in broadband, mobile, home phone and pay TV

  • Consultation
  • Statement
  • Start: 17 June 2019
  • Status: Statement published
  • End: 12 August 2019

Our fairness framework explains how we are likely to assess fairness concerns when they arise and the kinds of problems that might prompt action from us.

https://www.ofcom.org.uk/consultations-and-statements/category-2/making-communications-markets-work-well-for-customers

Consultation: Proposed guide for treating vulnerable consumers fairly

  • Consultation
  • Start: 25 September 2019
  • Status: Closed
  • End: 20 November 2019

We are proposing measures that broadband, phone and pay-TV providers could adopt to make sure they treat vulnerable people fairly.

https://www.ofcom.org.uk/consultations-and-statements/category-2/treating-vulnerable-consumers-fairly

Consultation: Trialling consumer remedies

  • Consultation
  • Start: 25 September 2019
  • Status: Closed
  • End: 20 November 2019

To help us assess the likely effectiveness of potential new measures, we are proposing a new rule which would enable us to require providers to participate in trials of customer engagement remedies.

https://www.ofcom.org.uk/consultations-and-statements/category-1/trialling-consumer-remedies

Statement and consultation: Helping consumers to get better deals in communications markets – mobile handsets

  • Consultation
  • Start: 22 July 2019
  • Status: Closed
  • End: 16 September 2019

Ofcom is seeking views on a range of potential solutions to ensure customers are sold mobile airtime services and handsets in a way that is fair.

https://www.ofcom.org.uk/consultations-and-statements/category-2/consumers-communications-markets-mobile-handsets

Statement: Ofcom's Annual Plan 2019/20

  • Consultation
  • Start: 03 December 2018
  • Status: Closed
  • End: 08 February 2019

Statement of our plan of work for the next financial year(2019/20).

https://www.ofcom.org.uk/consultations-and-statements/category-1/annual-plan-2019-20

Statement: Decision on reforming the switching of mobile communication services

  • Consultation
  • Statement
  • Start: 19 May 2017
  • Status: Statement published
  • End: 30 June 2017

Decision on reforming the process for switching mobile provider, removing requirements on consumers to pay for their old service during a notice period once they have switched provider, and ensuring consumers are better informed about switching.

https://www.ofcom.org.uk/consultations-and-statements/category-2/consumer-switching-proposals-to-reform-switching-of-mobile-communications-services

Statement: Guidelines for Calling Line Identification Facilities

  • Consultation
  • Statement
  • Start: 19 September 2017
  • Status: Statement published
  • End: 14 November 2017

The updated guidance document clarifies the definition of a valid and dialable CLI for CPs in different parts of a telephone call, based on what is technically possible today.

https://www.ofcom.org.uk/consultations-and-statements/category-2/guidelines-for-cli-facilities

Statement on changes to the General Conditions of Entitlement

  • Consultation
  • Statement
  • Start: 26 April 2018
  • Status: Statement published
  • End: 28 May 2018

This statement sets out Ofcom's decision to amend general condition C6.6, additional changes to our guidance on Calling Line Identification facilities, and a number of minor drafting changes.

https://www.ofcom.org.uk/consultations-and-statements/category-3/changes-general-conditions-of-entitlement

Wholesale local access market review

  • Consultation
  • Statement
  • Start: 31 March 2017
  • Status: Statement published
  • End: 09 June 2017

Consultation on proposals for regulation of the wholesale market – the Wholesale Local Access market – for services that use this fixed connection between the local telephony exchange to a home or business premises to deliver broadband or landlines.

https://www.ofcom.org.uk/consultations-and-statements/category-1/wholesale-local-access-market-review

Statement: Annual Plan 2018-19

  • Consultation
  • Statement
  • Start: 01 December 2017
  • Status: Statement published
  • End: 09 February 2018

Our Annual Plan 2018/19 highlights some of the key work areas that we will seek to deliver in order to meet our goals.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposed-annual-plan-2018-19

Statement: Quality of service for WLR, MPF and GEA

  • Consultation
  • Statement
  • Start: 31 March 2017
  • Status: Statement published
  • End: 09 June 2017

Proposals for regulating the quality of Openreach’s services that are used by telecommunications providers to provide broadband and telephone services to customers and businesses.

https://www.ofcom.org.uk/consultations-and-statements/category-1/quality-of-service

Statement: Automatic compensation

  • Consultation
  • Statement
  • Start: 24 March 2017
  • Status: Statement published
  • End: 05 June 2017

In this statement, we set out our conclusion that there is a need for an automatic compensation scheme to protect residential consumers who suffer from certain service quality failures with their landline and/or broadband services.

https://www.ofcom.org.uk/consultations-and-statements/category-1/automatic-compensation

Statement: Mobile phone repeaters

  • Consultation
  • Statement
  • Start: 05 April 2017
  • Status: Statement published
  • End: 06 June 2017

This document sets out proposals to allow consumers to operate two categories of mobile phone repeaters on a licence-exempt basis i.e. with no need for a licence.

https://www.ofcom.org.uk/consultations-and-statements/category-2/mobile-phone-repeaters

Statement: Non-domestic rates and the price for regulated Dark Fibre

  • Consultation
  • Statement
  • Start: 11 April 2017
  • Status: Statement published
  • End: 22 May 2017

This document proposes an amendment to one of the regulatory conditions imposed on BT under the April 2016 Business Connectivity Market Review.

https://www.ofcom.org.uk/consultations-and-statements/category-2/ndr-regulated-dark-fibre

Proposed Annual Plan 2017/18

  • Consultation
  • Start: 29 November 2016
  • Status: Closed
  • End: 07 February 2017

Ofcom exists to make communications markets work for everyone. To achieve this, we are proposing three main goals: to promote competition and ensure that markets work effectively for consumers; to secure standards and improve quality; and to protect consumers from harm.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposed-annual-plan-2017-18

EE application for licence variations

  • Consultation
  • Start: 19 August 2016
  • Status: Closed
  • End: 30 September 2016

This document discusses two licence variation requests from EE Limited, which would enable the use of 4G technology and support the provision of enhanced mobile communications for the emergency services.

https://www.ofcom.org.uk/consultations-and-statements/category-2/EE-licence-variation-1990-1920MHz