Under a new BBC Royal Charter, Ofcom will become the BBC's first external regulator in April 2017.
We've set out our proposals to reform the process for switching mobile provider, and to remove requirements on consumers to pay for their old service during a notice period once they have switched provider.
This document sets out our proposals to reform the process for switching mobile provider, and to remove requirements on consumers to pay for their old service during a notice period once they have switched provider.
A consultation on proposals for regulation of the wholesale market – the Wholesale Local Access market - for services that use this fixed connection between the local telephony exchange to a home or business premises to deliver broadband or landlines.
Proposals for regulating the quality of Openreach’s services that are used by telecommunications providers to provide broadband and telephone services to customers and businesses.
This document sets out proposals to allow consumers to operate two categories of mobile phone repeaters on a licence-exempt basis i.e. with no need for a licence.
This document proposes an amendment to one of the regulatory conditions imposed on BT under the April 2016 Business Connectivity Market Review.
In this consultation we set out proposals to introduce automatic compensation for residential consumers of landline and/or broadband services who suffer quality of service problems in relation to delayed repairs, delayed provisions and missed appointments.
Ofcom exists to make communications markets work for everyone. To achieve this, we are proposing three main goals: to promote competition and ensure that markets work effectively for consumers; to secure standards and improve quality; and to protect consumers from harm.
This document discusses two licence variation requests from EE Limited, which would enable the use of 4G technology and support the provision of enhanced mobile communications for the emergency services.
This document sets out our view on the difficulties and costs that consumers face when they switch mobile services where they need to give notice to terminate their existing service.
In February 2016, Ofcom published its initial conclusions from its Strategic Review of Digital Communications. That document set out a range of actions to make communications work for everyone.
This document seeks views from stakeholders to help inform potential future proposals for new rules on automatic compensation.
This document sets out our view on the harm which consumers currently experience when they switch or consider switching mobile provider.
We publish a 'general policy' on how we are likely to use our persistent misuse powers and to consider this when exercising them. We have reviewed the current policy and are now consulting on proposals to change it.
Review of how we use our persistent misuse powers - Focus on silent and abandoned calls
Ofcom's proposed next steps on consumer switching. This builds on the work already under way to help consumers change landline and broadband providers with greater ease and convenience. To progress this next phase of work, Ofcom is seeking input from stakeholders to better understand the current processes used to switch providers of bundled landline, broadband and pay TV services, and mobile voice and data services. In particular, Ofcom wants to gather information on how current processes affect the consumer switching experience and competition in the market.
Ofcom has today also published a second consultation relating to its proposal to withdraw the 0500 number range
Ofcom has announced new measures to help consumers change landline and broadband providers with greater ease, confidence and convenience. Under the changes, consumers will only need follow a single switching process, which will be managed by their new communications provider. Ofcom has also set out additional measures to help prevent consumers losing their service during the changeover process, or being switched without their consent.
Ofcom has today proposed to change the way people dial local telephone numbers in some parts of the country, in order to free up new numbers where supplies are running low. The change would require people in five areas of the UK to include the area code when dialling a local number from a landline.
Ofcom has published a Call for Input seeking stakeholder views on the types of information consumers would find useful when comparing the quality of experience of using different mobile services. Publication of such information would allow consumers to make better informed purchasing decisions and therefore drive competition in the market. The information could also assist Ofcom in fulfilling its duties to report on the status of UK networks and services.
Ofcom is consulting on how to protect consumers from price rises during fixed contracts for landline, broadband and mobile services.