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Consultations and statements


Latest publications

Consultations: Non-geostationary satellite systems

One of Ofcom’s major priorities is getting everyone connected. We want to make sure people and businesses can access key communications services and to improve access to broadband services in the hardest-to-reach locations.

Call for inputs: Review of measures to protect people in debt or at risk of disconnection

Ofcom are seeking input on whether now is the right time to consider if protections for people in debt or struggling to pay remain appropriate, or whether there is a case for strengthening them.


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Statement: Open Communications – Enabling people to share data with innovative services

  • Consultation
  • Statement
  • Start: 04 August 2020
  • Status: Statement published
  • End: 10 November 2020

Ofcom would like to update on the case for Open Communications, an initiative for people and businesses in the telecoms and pay TV markets.

https://www.ofcom.org.uk/consultations-and-statements/category-1/open-communications

Second consultation: future of telephone numbers

  • Consultation
  • Start: 23 April 2021
  • Status: Closed
  • End: 02 July 2021

This consultation proposes amendments to the rules that govern the use of phone numbers in the UK.

https://www.ofcom.org.uk/consultations-and-statements/category-1/future-of-telephone-numbers

Consultation: Approval of Phone-paid Services Authority’s Code of Practice (fifteenth edition)

  • Consultation
  • Start: 30 April 2021
  • Status: Closed
  • End: 11 June 2021

This consultation document sets out our assessment of the draft Code in light of the statutory legal tests which we must consider in approving the draft Code.

https://www.ofcom.org.uk/consultations-and-statements/category-2/approval-of-psa-code-of-practice-15

Consultation: Mobile phone repeaters

  • Consultation
  • Start: 19 May 2021
  • Status: Open
  • End: 28 July 2021

We are proposing to extend the range of repeaters available for people to buy and install themselves without a licence

https://www.ofcom.org.uk/consultations-and-statements/category-1/mobile-phone-repeaters-extended-range

Statement: Automatic compensation

  • Consultation
  • Statement
  • Start: 24 March 2017
  • Status: Statement published
  • End: 05 June 2017

In this statement, we set out our conclusion that there is a need for an automatic compensation scheme to protect residential consumers who suffer from certain service quality failures with their landline and/or broadband services.

https://www.ofcom.org.uk/consultations-and-statements/category-1/automatic-compensation

Statement: Protecting voice-only landline telephone customers

  • Consultation
  • Statement
  • Start: 10 December 2020
  • Status: Statement published
  • End: 21 January 2021

This statement sets out our approach to protecting voice-only landline customers, following our decision to accept BT's new voluntary commitments.

https://www.ofcom.org.uk/consultations-and-statements/category-2/protecting-voice-only-landline-customers

Statement: Implementation of the new European Electronic Communications Code

  • Consultation
  • Statement
  • Start: 27 October 2020
  • Status: Statement published
  • End: 30 November 2020

We have confirmed a package of new rules that protect broadband, mobile, pay TV and landline customers, to help make sure they get a fair deal.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposals-to-implement-new-eecc

Consultation: Promoting competition and investment in fibre networks – BT Regulatory Financial Reporting

  • Consultation
  • Start: 06 February 2020
  • Status: Closed
  • End: 22 May 2020

Our proposals cover the preparation and presentation of information published by BT, and information provided privately to Ofcom.

https://www.ofcom.org.uk/consultations-and-statements/category-1/bt-financial-reporting

Statement: Digital Comparison Tools – changes to Ofcom’s voluntary accreditation scheme

  • Consultation
  • Statement
  • Start: 17 December 2019
  • Status: Statement published
  • End: 28 February 2020

We are making changes to our accreditation scheme to make sure comparison tools continue to work for customers of communication services.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposed-changes-voluntary-accreditation-scheme

Treating vulnerable customers fairly: a guide for phone, broadband and pay-TV providers

  • Consultation
  • Statement
  • Start: 25 September 2019
  • Status: Statement published
  • End: 20 November 2019

We are proposing measures that broadband, phone and pay-TV providers could adopt to make sure they treat vulnerable people fairly.

https://www.ofcom.org.uk/consultations-and-statements/category-2/treating-vulnerable-consumers-fairly

Statement: Measures to support Openreach’s trials in Salisbury and Mildenhall

  • Consultation
  • Statement
  • Start: 27 November 2019
  • Status: Statement published
  • End: 06 January 2020

The statement sets out our decision to make the changes proposed in the consultation, and also a related consultation published in July 2019.

https://www.ofcom.org.uk/consultations-and-statements/category-2/openreach-trials-salisbury-and-mildenhall

Statement: Making communications markets work well for customers – a framework for assessing fairness in broadband, mobile, home phone and pay TV

  • Consultation
  • Statement
  • Start: 17 June 2019
  • Status: Statement published
  • End: 12 August 2019

Our fairness framework explains how we are likely to assess fairness concerns when they arise and the kinds of problems that might prompt action from us.

https://www.ofcom.org.uk/consultations-and-statements/category-2/making-communications-markets-work-well-for-customers

Consultation: Trialling consumer remedies

  • Consultation
  • Start: 25 September 2019
  • Status: Closed
  • End: 20 November 2019

To help us assess the likely effectiveness of potential new measures, we are proposing a new rule which would enable us to require providers to participate in trials of customer engagement remedies.

https://www.ofcom.org.uk/consultations-and-statements/category-1/trialling-consumer-remedies

Statement and consultation: Helping consumers to get better deals in communications markets – mobile handsets

  • Consultation
  • Start: 22 July 2019
  • Status: Closed
  • End: 16 September 2019

Ofcom is seeking views on a range of potential solutions to ensure customers are sold mobile airtime services and handsets in a way that is fair.

https://www.ofcom.org.uk/consultations-and-statements/category-2/consumers-communications-markets-mobile-handsets

Statement: Ofcom's Annual Plan 2019/20

  • Consultation
  • Start: 03 December 2018
  • Status: Closed
  • End: 08 February 2019

Statement of our plan of work for the next financial year(2019/20).

https://www.ofcom.org.uk/consultations-and-statements/category-1/annual-plan-2019-20

Statement: Decision on reforming the switching of mobile communication services

  • Consultation
  • Statement
  • Start: 19 May 2017
  • Status: Statement published
  • End: 30 June 2017

Decision on reforming the process for switching mobile provider, removing requirements on consumers to pay for their old service during a notice period once they have switched provider, and ensuring consumers are better informed about switching.

https://www.ofcom.org.uk/consultations-and-statements/category-2/consumer-switching-proposals-to-reform-switching-of-mobile-communications-services

Statement: Guidelines for Calling Line Identification Facilities

  • Consultation
  • Statement
  • Start: 19 September 2017
  • Status: Statement published
  • End: 14 November 2017

The updated guidance document clarifies the definition of a valid and dialable CLI for CPs in different parts of a telephone call, based on what is technically possible today.

https://www.ofcom.org.uk/consultations-and-statements/category-2/guidelines-for-cli-facilities

Statement on changes to the General Conditions of Entitlement

  • Consultation
  • Statement
  • Start: 26 April 2018
  • Status: Statement published
  • End: 28 May 2018

This statement sets out Ofcom's decision to amend general condition C6.6, additional changes to our guidance on Calling Line Identification facilities, and a number of minor drafting changes.

https://www.ofcom.org.uk/consultations-and-statements/category-3/changes-general-conditions-of-entitlement

Wholesale local access market review

  • Consultation
  • Statement
  • Start: 31 March 2017
  • Status: Statement published
  • End: 09 June 2017

Consultation on proposals for regulation of the wholesale market – the Wholesale Local Access market – for services that use this fixed connection between the local telephony exchange to a home or business premises to deliver broadband or landlines.

https://www.ofcom.org.uk/consultations-and-statements/category-1/wholesale-local-access-market-review

Statement: Annual Plan 2018-19

  • Consultation
  • Statement
  • Start: 01 December 2017
  • Status: Statement published
  • End: 09 February 2018

Our Annual Plan 2018/19 highlights some of the key work areas that we will seek to deliver in order to meet our goals.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposed-annual-plan-2018-19