Consultations and statements


Latest consultations

BBC regulation

Under a new BBC Royal Charter, Ofcom will become the BBC's first external regulator in April 2017.

Non-domestic rates and the price for regulated Dark Fibre

We have published three consultation documents which together form a set of proposals for our WLA market review. We consider the extent to which regulation may be required from April 2018.


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Showing results 1-20 of 32

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Quality of service for WLR, MPF and GEA

  • Start: 31 March 2017
  • Status: Open
  • End: 09 June 2017

Proposals for regulating the quality of Openreach’s services that are used by telecommunications providers to provide broadband and telephone services to customers and businesses.

Wholesale local access market review

  • Start: 31 March 2017
  • Status: Open
  • End: 09 June 2017

A consultation on proposals for regulation of the wholesale market – the Wholesale Local Access market - for services that use this fixed connection between the local telephony exchange to a home or business premises to deliver broadband or landlines.

Mobile phone repeaters

  • Start: 05 April 2017
  • Status: Open
  • End: 06 June 2017

This document sets out proposals to allow consumers to operate two categories of mobile phone repeaters on a licence-exempt basis i.e. with no need for a licence.

Automatic compensation

  • Start: 24 March 2017
  • Status: Open
  • End: 05 June 2017

In this consultation we set out proposals to introduce automatic compensation for residential consumers of landline and/or broadband services who suffer quality of service problems in relation to delayed repairs, delayed provisions and missed appointments.

Proposed Annual Plan 2017/18

  • Start: 29 November 2016
  • Status: Closed
  • End: 07 February 2017

Ofcom exists to make communications markets work for everyone. To achieve this, we are proposing three main goals: to promote competition and ensure that markets work effectively for consumers; to secure standards and improve quality; and to protect consumers from harm.

EE application for licence variations

  • Start: 19 August 2016
  • Status: Closed
  • End: 30 September 2016

This document discusses two licence variation requests from EE Limited, which would enable the use of 4G technology and support the provision of enhanced mobile communications for the emergency services.

Consumer switching: further proposals to reform switching of mobile services

  • Start: 29 July 2016
  • Status: Closed
  • End: 16 September 2016

This document sets out our view on the difficulties and costs that consumers face when they switch mobile services where they need to give notice to terminate their existing service.

Strengthening Openreach’s strategic and operational independence

  • Start: 26 July 2016
  • Status: Closed
  • End: 04 October 2016

In February 2016, Ofcom published its initial conclusions from its Strategic Review of Digital Communications. That document set out a range of actions to make communications work for everyone.

Automatic Compensation

  • Start: 10 June 2016
  • Status: Closed
  • End: 22 July 2016

This document seeks views from stakeholders to help inform potential future proposals for new rules on automatic compensation.

Consumer Switching: Proposals to reform switching of mobile communications services

  • Start: 23 March 2016
  • Status: Closed
  • End: 01 June 2016

This document sets out our view on the harm which consumers currently experience when they switch or consider switching mobile provider.

Review of how we use our persistent misuse powers: Focus on silent and abandoned calls

  • Start: 02 December 2015
  • Status: Closed
  • End: 24 February 2016

We publish a 'general policy' on how we are likely to use our persistent misuse powers and to consider this when exercising them. We have reviewed the current policy and are now consulting on proposals to change it.

Review of how we use our persistent misuse powers - Focus on silent and abandoned calls

  • Start: 01 October 2014
  • Status: Closed
  • End: 21 November 2014

Review of how we use our persistent misuse powers - Focus on silent and abandoned calls

Consumer switching: Next steps and call for inputs

  • Start: 17 July 2014
  • Status: Closed
  • End: 30 September 2014

Ofcom's proposed next steps on consumer switching. This builds on the work already under way to help consumers change landline and broadband providers with greater ease and convenience. To progress this next phase of work, Ofcom is seeking input from stakeholders to better understand the current processes used to switch providers of bundled landline, broadband and pay TV services, and mobile voice and data services. In particular, Ofcom wants to gather information on how current processes affect the consumer switching experience and competition in the market.

The 0500 Number Range

  • Start: 12 December 2013
  • Status: Closed
  • End: 31 January 2014

Ofcom has today also published a second consultation relating to its proposal to withdraw the 0500 number range

Switching Statement - A statement and consultation on the processes for switching fixed voice and broadband providers on the Openreach copper network

  • Start: 08 August 2013
  • Status: Closed
  • End: 04 October 2013

Ofcom has announced new measures to help consumers change landline and broadband providers with greater ease, confidence and convenience. Under the changes, consumers will only need follow a single switching process, which will be managed by their new communications provider. Ofcom has also set out additional measures to help prevent consumers losing their service during the changeover process, or being switched without their consent.

Changes to making local calls in five area codes

  • Start: 19 July 2013
  • Status: Closed
  • End: 13 September 2013

Ofcom has today proposed to change the way people dial local telephone numbers in some parts of the country, in order to free up new numbers where supplies are running low. The change would require people in five areas of the UK to include the area code when dialling a local number from a landline.

Measuring mobile voice and data quality of experience

  • Start: 23 January 2013
  • Status: Closed
  • End: 01 April 2013

Ofcom has published a Call for Input seeking stakeholder views on the types of information consumers would find useful when comparing the quality of experience of using different mobile services. Publication of such information would allow consumers to make better informed purchasing decisions and therefore drive competition in the market. The information could also assist Ofcom in fulfilling its duties to report on the status of UK networks and services.

Price rises in fixed term contracts

  • Start: 03 January 2013
  • Status: Closed
  • End: 14 March 2013

Ofcom is consulting on how to protect consumers from price rises during fixed contracts for landline, broadband and mobile services.

Improving access to electronic communications services for disabled people

  • Start: 12 December 2012
  • Status: Closed
  • End: 22 February 2013

Ofcom has published a call for inputs as part of its review of the services available to promote access to communication services for disabled people. Ofcom is exploring a number of measures to enhance the existing obligations on communications providers in this respect as set out under General Condition 15.

Geographic telephone numbers

  • Start: 20 March 2012
  • Status: Closed
  • End: 02 May 2012

People living in Bournemouth, Poole and Christchurch will soon have to dial the 01202 area code to make a local call, Ofcom confirmed today. Ofcom has proposed that this change comes into effect on 1 November 2012, subject to consultation. It is designed to safeguard the future supply of landline telephone numbers in the Bournemouth area and avoid the need to change existing phone numbers. Ofcom has also set out final proposals to launch a pilot scheme to charge communication providers 10p per phone number per year in 30 area codes (out of a total of 610) with the fewest number blocks remaining available for allocation to encourage their efficient use.