Consultations and statements


Latest publications

Consultation: Imagine Radio – request to create a new approved area

We are seeking views on Imagine FM Limited's proposal to create a new approved area in the Buxton and Stockport area.

Statement and consultation: Implementation of the new European Electronic Communications Code

We are putting in place a package of measures that protect broadband, mobile, pay TV and landline customers, to help make sure they get a fair deal.


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Statement: Digital Comparison Tools – changes to Ofcom’s voluntary accreditation scheme

  • Consultation
  • Statement
  • Start: 17 December 2019
  • Status: Statement published
  • End: 28 February 2020

We are making changes to our accreditation scheme to make sure comparison tools continue to work for customers of communication services.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposed-changes-voluntary-accreditation-scheme

Statement and consultation: Implementation of the new European Electronic Communications Code

  • Consultation
  • Start: 27 October 2020
  • Status: Open
  • End: 30 November 2020

We are putting in place a package of measures that protect broadband, mobile, pay TV and landline customers, to help make sure they get a fair deal.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposals-to-implement-new-eecc

Statement: Automatic compensation

  • Consultation
  • Statement
  • Start: 24 March 2017
  • Status: Statement published
  • End: 05 June 2017

In this statement, we set out our conclusion that there is a need for an automatic compensation scheme to protect residential consumers who suffer from certain service quality failures with their landline and/or broadband services.

https://www.ofcom.org.uk/consultations-and-statements/category-1/automatic-compensation

Consultation: Open Communications – Enabling people to share data with innovative services

  • Consultation
  • Start: 04 August 2020
  • Status: Open
  • End: 10 November 2020

In this consultation we examine the case for Open Communications, an initiative for people and businesses in the telecoms and pay TV markets.

https://www.ofcom.org.uk/consultations-and-statements/category-1/open-communications

Treating vulnerable customers fairly: a guide for phone, broadband and pay-TV providers

  • Consultation
  • Statement
  • Start: 25 September 2019
  • Status: Statement published
  • End: 20 November 2019

We are proposing measures that broadband, phone and pay-TV providers could adopt to make sure they treat vulnerable people fairly.

https://www.ofcom.org.uk/consultations-and-statements/category-2/treating-vulnerable-consumers-fairly

Consultation: Promoting competition and investment in fibre networks – BT Regulatory Financial Reporting

  • Consultation
  • Start: 06 February 2020
  • Status: Closed
  • End: 22 May 2020

Our proposals cover the preparation and presentation of information published by BT, and information provided privately to Ofcom.

https://www.ofcom.org.uk/consultations-and-statements/category-1/bt-financial-reporting

Statement: Measures to support Openreach’s trials in Salisbury and Mildenhall

  • Consultation
  • Statement
  • Start: 27 November 2019
  • Status: Statement published
  • End: 06 January 2020

The statement sets out our decision to make the changes proposed in the consultation, and also a related consultation published in July 2019.

https://www.ofcom.org.uk/consultations-and-statements/category-2/openreach-trials-salisbury-and-mildenhall

Statement: Making communications markets work well for customers – a framework for assessing fairness in broadband, mobile, home phone and pay TV

  • Consultation
  • Statement
  • Start: 17 June 2019
  • Status: Statement published
  • End: 12 August 2019

Our fairness framework explains how we are likely to assess fairness concerns when they arise and the kinds of problems that might prompt action from us.

https://www.ofcom.org.uk/consultations-and-statements/category-2/making-communications-markets-work-well-for-customers

Consultation: Trialling consumer remedies

  • Consultation
  • Start: 25 September 2019
  • Status: Closed
  • End: 20 November 2019

To help us assess the likely effectiveness of potential new measures, we are proposing a new rule which would enable us to require providers to participate in trials of customer engagement remedies.

https://www.ofcom.org.uk/consultations-and-statements/category-1/trialling-consumer-remedies

Statement and consultation: Helping consumers to get better deals in communications markets – mobile handsets

  • Consultation
  • Start: 22 July 2019
  • Status: Closed
  • End: 16 September 2019

Ofcom is seeking views on a range of potential solutions to ensure customers are sold mobile airtime services and handsets in a way that is fair.

https://www.ofcom.org.uk/consultations-and-statements/category-2/consumers-communications-markets-mobile-handsets

Statement: Ofcom's Annual Plan 2019/20

  • Consultation
  • Start: 03 December 2018
  • Status: Closed
  • End: 08 February 2019

Statement of our plan of work for the next financial year(2019/20).

https://www.ofcom.org.uk/consultations-and-statements/category-1/annual-plan-2019-20

Statement: Decision on reforming the switching of mobile communication services

  • Consultation
  • Statement
  • Start: 19 May 2017
  • Status: Statement published
  • End: 30 June 2017

Decision on reforming the process for switching mobile provider, removing requirements on consumers to pay for their old service during a notice period once they have switched provider, and ensuring consumers are better informed about switching.

https://www.ofcom.org.uk/consultations-and-statements/category-2/consumer-switching-proposals-to-reform-switching-of-mobile-communications-services

Statement: Guidelines for Calling Line Identification Facilities

  • Consultation
  • Statement
  • Start: 19 September 2017
  • Status: Statement published
  • End: 14 November 2017

The updated guidance document clarifies the definition of a valid and dialable CLI for CPs in different parts of a telephone call, based on what is technically possible today.

https://www.ofcom.org.uk/consultations-and-statements/category-2/guidelines-for-cli-facilities

Statement on changes to the General Conditions of Entitlement

  • Consultation
  • Statement
  • Start: 26 April 2018
  • Status: Statement published
  • End: 28 May 2018

This statement sets out Ofcom's decision to amend general condition C6.6, additional changes to our guidance on Calling Line Identification facilities, and a number of minor drafting changes.

https://www.ofcom.org.uk/consultations-and-statements/category-3/changes-general-conditions-of-entitlement

Wholesale local access market review

  • Consultation
  • Statement
  • Start: 31 March 2017
  • Status: Statement published
  • End: 09 June 2017

Consultation on proposals for regulation of the wholesale market – the Wholesale Local Access market – for services that use this fixed connection between the local telephony exchange to a home or business premises to deliver broadband or landlines.

https://www.ofcom.org.uk/consultations-and-statements/category-1/wholesale-local-access-market-review

Statement: Annual Plan 2018-19

  • Consultation
  • Statement
  • Start: 01 December 2017
  • Status: Statement published
  • End: 09 February 2018

Our Annual Plan 2018/19 highlights some of the key work areas that we will seek to deliver in order to meet our goals.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposed-annual-plan-2018-19

Statement: Quality of service for WLR, MPF and GEA

  • Consultation
  • Statement
  • Start: 31 March 2017
  • Status: Statement published
  • End: 09 June 2017

Proposals for regulating the quality of Openreach’s services that are used by telecommunications providers to provide broadband and telephone services to customers and businesses.

https://www.ofcom.org.uk/consultations-and-statements/category-1/quality-of-service

Statement: Mobile phone repeaters

  • Consultation
  • Statement
  • Start: 05 April 2017
  • Status: Statement published
  • End: 06 June 2017

This document sets out proposals to allow consumers to operate two categories of mobile phone repeaters on a licence-exempt basis i.e. with no need for a licence.

https://www.ofcom.org.uk/consultations-and-statements/category-2/mobile-phone-repeaters

Statement: Non-domestic rates and the price for regulated Dark Fibre

  • Consultation
  • Statement
  • Start: 11 April 2017
  • Status: Statement published
  • End: 22 May 2017

This document proposes an amendment to one of the regulatory conditions imposed on BT under the April 2016 Business Connectivity Market Review.

https://www.ofcom.org.uk/consultations-and-statements/category-2/ndr-regulated-dark-fibre

Proposed Annual Plan 2017/18

  • Consultation
  • Start: 29 November 2016
  • Status: Closed
  • End: 07 February 2017

Ofcom exists to make communications markets work for everyone. To achieve this, we are proposing three main goals: to promote competition and ensure that markets work effectively for consumers; to secure standards and improve quality; and to protect consumers from harm.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposed-annual-plan-2017-18