Consultations and statements
Latest publications
Consultation: Request to change Key Commitments for B Radio (Farnborough)
Ofcom is considering a Key Commitments change request for B Radio (Farnborough).
Consultation: Proposed changes to the conditions included in digital television additional service licences
This consultation sets out changes that Ofcom is proposing to make to the conditions included in Digital Television Additional Service (‘DTAS’) licences.
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Statement: Future of telephone numbers
- Consultation
- Start: 23 April 2021
- Status: Closed
- End: 02 July 2021
This consultation proposes amendments to the rules that govern the use of phone numbers in the UK.
https://www.ofcom.org.uk/consultations-and-statements/category-1/future-of-telephone-numbers
Consultation: Tackling scam calls – expecting providers to block more calls with spoofed numbers
- Consultation
- Start: 01 February 2024
- Status: Open
- End: 28 March 2024
We are proposing to update our Calling Line Identification guidance to confirm that providers are expected to identify and block scam calls.
https://www.ofcom.org.uk/consultations-and-statements/category-2/updating-cli-guidance-to-tackle-scam-calls
Consultation: Further consultation on revenue sharing
- Consultation
- Start: 01 December 2023
- Status: Closed
- End: 02 February 2024
This consultation forms part of our ongoing review of telephone numbers (the Future of Numbering Review).
https://www.ofcom.org.uk/consultations-and-statements/category-2/further-consultation-on-revenue-sharing
Consultation: The future regulation of phone-paid services
- Consultation
- Start: 21 November 2023
- Status: Closed
- End: 23 January 2024
This consultation sets out our proposals in effect to transfer the regulatory functions of the PSA to Ofcom, including associated proposed changes to the regulation of controlled PRS (CPRS).
https://www.ofcom.org.uk/consultations-and-statements/category-1/the-future-regulation-of-phone-paid-services
Statement: Approval of Phone-paid Services Authority’s Code of Practice (fifteenth edition)
- Consultation
- Statement
- Start: 30 April 2021
- Status: Statement published
- End: 11 June 2021
This Statement sets out Ofcom’s decision to approve the Phone-paid Services Authority’s new Code of Practice under section 121 of the Communication Act 2003.
https://www.ofcom.org.uk/consultations-and-statements/category-2/approval-of-psa-code-of-practice-15
Statement: Decision on reforming the switching of mobile communication services
- Consultation
- Statement
- Start: 19 May 2017
- Status: Statement published
- End: 30 June 2017
Decision on reforming the process for switching mobile provider, removing requirements on consumers to pay for their old service during a notice period once they have switched provider, and ensuring consumers are better informed about switching.
https://www.ofcom.org.uk/consultations-and-statements/category-2/consumer-switching-proposals-to-reform-switching-of-mobile-communications-services
Statement: Ofcom's plan of work 2023-24
- Consultation
- Statement
- Start: 14 December 2022
- Status: Statement published
- End: 08 February 2023
As we take on these new duties, this plan of work sets out our planned activity to deliver on our mission to make communications work for everyone over the coming year.
https://www.ofcom.org.uk/consultations-and-statements/category-2/ofcoms-plan-of-work-2023-24
Conclusions: Ofcom’s future approach to mobile markets
- Consultation
- Start: 09 February 2022
- Status: Closed
- End: 08 April 2022
Our conclusions on how we will future approach to mobile markets and the role of spectrum in enabling mobile internet growth
https://www.ofcom.org.uk/consultations-and-statements/category-3/ofcoms-future-approach-to-mobile-markets
Treating vulnerable customers fairly: a guide for phone, broadband and pay-TV providers
- Consultation
- Statement
- Start: 25 September 2019
- Status: Statement published
- End: 20 November 2019
We are proposing measures that broadband, phone and pay-TV providers could adopt to make sure they treat vulnerable people fairly.
https://www.ofcom.org.uk/consultations-and-statements/category-2/treating-vulnerable-consumers-fairly
Statement: Mobile phone repeaters
- Consultation
- Statement
- Start: 19 May 2021
- Status: Statement published
- End: 28 July 2021
We have decided to extend the range of static indoor repeaters available for people to buy and install themselves without a licence.
https://www.ofcom.org.uk/consultations-and-statements/category-1/mobile-phone-repeaters-extended-range
Statement: Open Communications – Enabling people to share data with innovative services
- Consultation
- Statement
- Start: 04 August 2020
- Status: Statement published
- End: 10 November 2020
Ofcom would like to update on the case for Open Communications, an initiative for people and businesses in the telecoms and pay TV markets.
https://www.ofcom.org.uk/consultations-and-statements/category-1/open-communications
Statement: Automatic compensation
- Consultation
- Statement
- Start: 24 March 2017
- Status: Statement published
- End: 05 June 2017
In this statement, we set out our conclusion that there is a need for an automatic compensation scheme to protect residential consumers who suffer from certain service quality failures with their landline and/or broadband services.
https://www.ofcom.org.uk/consultations-and-statements/category-1/automatic-compensation
Statement: Protecting voice-only landline telephone customers
- Consultation
- Statement
- Start: 10 December 2020
- Status: Statement published
- End: 21 January 2021
This statement sets out our approach to protecting voice-only landline customers, following our decision to accept BT's new voluntary commitments.
https://www.ofcom.org.uk/consultations-and-statements/category-2/protecting-voice-only-landline-customers
Statement: Implementation of the new European Electronic Communications Code
- Consultation
- Statement
- Start: 27 October 2020
- Status: Statement published
- End: 30 November 2020
We have confirmed a package of new rules that protect broadband, mobile, pay TV and landline customers, to help make sure they get a fair deal.
https://www.ofcom.org.uk/consultations-and-statements/category-1/proposals-to-implement-new-eecc
Consultation: Promoting competition and investment in fibre networks – BT Regulatory Financial Reporting
- Consultation
- Start: 06 February 2020
- Status: Closed
- End: 22 May 2020
Our proposals cover the preparation and presentation of information published by BT, and information provided privately to Ofcom.
https://www.ofcom.org.uk/consultations-and-statements/category-1/bt-financial-reporting
Statement: Digital Comparison Tools – changes to Ofcom’s voluntary accreditation scheme
- Consultation
- Statement
- Start: 17 December 2019
- Status: Statement published
- End: 28 February 2020
We are making changes to our accreditation scheme to make sure comparison tools continue to work for customers of communication services.
https://www.ofcom.org.uk/consultations-and-statements/category-1/proposed-changes-voluntary-accreditation-scheme
Statement: Measures to support Openreach’s trials in Salisbury and Mildenhall
- Consultation
- Statement
- Start: 27 November 2019
- Status: Statement published
- End: 06 January 2020
The statement sets out our decision to make the changes proposed in the consultation, and also a related consultation published in July 2019.
https://www.ofcom.org.uk/consultations-and-statements/category-2/openreach-trials-salisbury-and-mildenhall
Statement: Making communications markets work well for customers – a framework for assessing fairness in broadband, mobile, home phone and pay TV
- Consultation
- Statement
- Start: 17 June 2019
- Status: Statement published
- End: 12 August 2019
Our fairness framework explains how we are likely to assess fairness concerns when they arise and the kinds of problems that might prompt action from us.
https://www.ofcom.org.uk/consultations-and-statements/category-2/making-communications-markets-work-well-for-customers
Consultation: Trialling consumer remedies
- Consultation
- Start: 25 September 2019
- Status: Closed
- End: 20 November 2019
To help us assess the likely effectiveness of potential new measures, we are proposing a new rule which would enable us to require providers to participate in trials of customer engagement remedies.
https://www.ofcom.org.uk/consultations-and-statements/category-1/trialling-consumer-remedies
Statement and consultation: Helping consumers to get better deals in communications markets – mobile handsets
- Consultation
- Start: 22 July 2019
- Status: Closed
- End: 16 September 2019
Ofcom is seeking views on a range of potential solutions to ensure customers are sold mobile airtime services and handsets in a way that is fair.
https://www.ofcom.org.uk/consultations-and-statements/category-2/consumers-communications-markets-mobile-handsets