Consultations and statements


Latest publications

Consultation: Protecting children from harms online

Our proposals for how internet services should approach their new duties relating to content that is harmful to children.

Consultation: Optimal use of 3.9 GHz spectrum

UK Broadband’s application for licence variation and proposals to promote efficient use of 3.9 GHz spectrum


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Treating vulnerable customers fairly: a guide for phone, broadband and pay-TV providers

  • Consultation
  • Statement
  • Start: 25 September 2019
  • Status: Statement published
  • End: 20 November 2019

We are proposing measures that broadband, phone and pay-TV providers could adopt to make sure they treat vulnerable people fairly.

https://www.ofcom.org.uk/consultations-and-statements/category-2/treating-vulnerable-consumers-fairly

Statement: Future of telephone numbers

  • Consultation
  • Start: 23 April 2021
  • Status: Closed
  • End: 02 July 2021

This consultation proposes amendments to the rules that govern the use of phone numbers in the UK.

https://www.ofcom.org.uk/consultations-and-statements/category-1/future-of-telephone-numbers

Consultation: Tackling scam calls – expecting providers to block more calls with spoofed numbers

  • Consultation
  • Start: 01 February 2024
  • Status: Closed
  • End: 28 March 2024

We are proposing to update our Calling Line Identification guidance to confirm that providers are expected to identify and block scam calls.

https://www.ofcom.org.uk/consultations-and-statements/category-2/updating-cli-guidance-to-tackle-scam-calls

Consultation: Further consultation on revenue sharing

  • Consultation
  • Start: 01 December 2023
  • Status: Closed
  • End: 02 February 2024

This consultation forms part of our ongoing review of telephone numbers (the Future of Numbering Review).

https://www.ofcom.org.uk/consultations-and-statements/category-2/further-consultation-on-revenue-sharing

Consultation: The future regulation of phone-paid services

  • Consultation
  • Start: 21 November 2023
  • Status: Closed
  • End: 23 January 2024

This consultation sets out our proposals in effect to transfer the regulatory functions of the PSA to Ofcom, including associated proposed changes to the regulation of controlled PRS (CPRS).

https://www.ofcom.org.uk/consultations-and-statements/category-1/the-future-regulation-of-phone-paid-services

Statement: Approval of Phone-paid Services Authority’s Code of Practice (fifteenth edition)

  • Consultation
  • Statement
  • Start: 30 April 2021
  • Status: Statement published
  • End: 11 June 2021

This Statement sets out Ofcom’s decision to approve the Phone-paid Services Authority’s new Code of Practice under section 121 of the Communication Act 2003.

https://www.ofcom.org.uk/consultations-and-statements/category-2/approval-of-psa-code-of-practice-15

Statement: Decision on reforming the switching of mobile communication services

  • Consultation
  • Statement
  • Start: 19 May 2017
  • Status: Statement published
  • End: 30 June 2017

Decision on reforming the process for switching mobile provider, removing requirements on consumers to pay for their old service during a notice period once they have switched provider, and ensuring consumers are better informed about switching.

https://www.ofcom.org.uk/consultations-and-statements/category-2/consumer-switching-proposals-to-reform-switching-of-mobile-communications-services

Statement: Ofcom's plan of work 2023-24

  • Consultation
  • Statement
  • Start: 14 December 2022
  • Status: Statement published
  • End: 08 February 2023

As we take on these new duties, this plan of work sets out our planned activity to deliver on our mission to make communications work for everyone over the coming year.

https://www.ofcom.org.uk/consultations-and-statements/category-2/ofcoms-plan-of-work-2023-24

Conclusions: Ofcom’s future approach to mobile markets

  • Consultation
  • Start: 09 February 2022
  • Status: Closed
  • End: 08 April 2022

Our conclusions on how we will future approach to mobile markets and the role of spectrum in enabling mobile internet growth

https://www.ofcom.org.uk/consultations-and-statements/category-3/ofcoms-future-approach-to-mobile-markets

Statement: Mobile phone repeaters

  • Consultation
  • Statement
  • Start: 19 May 2021
  • Status: Statement published
  • End: 28 July 2021

We have decided to extend the range of static indoor repeaters available for people to buy and install themselves without a licence.

https://www.ofcom.org.uk/consultations-and-statements/category-1/mobile-phone-repeaters-extended-range

Statement: Open Communications – Enabling people to share data with innovative services

  • Consultation
  • Statement
  • Start: 04 August 2020
  • Status: Statement published
  • End: 10 November 2020

Ofcom would like to update on the case for Open Communications, an initiative for people and businesses in the telecoms and pay TV markets.

https://www.ofcom.org.uk/consultations-and-statements/category-1/open-communications

Statement: Automatic compensation

  • Consultation
  • Statement
  • Start: 24 March 2017
  • Status: Statement published
  • End: 05 June 2017

In this statement, we set out our conclusion that there is a need for an automatic compensation scheme to protect residential consumers who suffer from certain service quality failures with their landline and/or broadband services.

https://www.ofcom.org.uk/consultations-and-statements/category-1/automatic-compensation

Statement: Protecting voice-only landline telephone customers

  • Consultation
  • Statement
  • Start: 10 December 2020
  • Status: Statement published
  • End: 21 January 2021

This statement sets out our approach to protecting voice-only landline customers, following our decision to accept BT's new voluntary commitments.

https://www.ofcom.org.uk/consultations-and-statements/category-2/protecting-voice-only-landline-customers

Statement: Implementation of the new European Electronic Communications Code

  • Consultation
  • Statement
  • Start: 27 October 2020
  • Status: Statement published
  • End: 30 November 2020

We have confirmed a package of new rules that protect broadband, mobile, pay TV and landline customers, to help make sure they get a fair deal.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposals-to-implement-new-eecc

Consultation: Promoting competition and investment in fibre networks – BT Regulatory Financial Reporting

  • Consultation
  • Start: 06 February 2020
  • Status: Closed
  • End: 22 May 2020

Our proposals cover the preparation and presentation of information published by BT, and information provided privately to Ofcom.

https://www.ofcom.org.uk/consultations-and-statements/category-1/bt-financial-reporting

Statement: Digital Comparison Tools – changes to Ofcom’s voluntary accreditation scheme

  • Consultation
  • Statement
  • Start: 17 December 2019
  • Status: Statement published
  • End: 28 February 2020

We are making changes to our accreditation scheme to make sure comparison tools continue to work for customers of communication services.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposed-changes-voluntary-accreditation-scheme

Statement: Measures to support Openreach’s trials in Salisbury and Mildenhall

  • Consultation
  • Statement
  • Start: 27 November 2019
  • Status: Statement published
  • End: 06 January 2020

The statement sets out our decision to make the changes proposed in the consultation, and also a related consultation published in July 2019.

https://www.ofcom.org.uk/consultations-and-statements/category-2/openreach-trials-salisbury-and-mildenhall

Statement: Making communications markets work well for customers – a framework for assessing fairness in broadband, mobile, home phone and pay TV

  • Consultation
  • Statement
  • Start: 17 June 2019
  • Status: Statement published
  • End: 12 August 2019

Our fairness framework explains how we are likely to assess fairness concerns when they arise and the kinds of problems that might prompt action from us.

https://www.ofcom.org.uk/consultations-and-statements/category-2/making-communications-markets-work-well-for-customers

Consultation: Trialling consumer remedies

  • Consultation
  • Start: 25 September 2019
  • Status: Closed
  • End: 20 November 2019

To help us assess the likely effectiveness of potential new measures, we are proposing a new rule which would enable us to require providers to participate in trials of customer engagement remedies.

https://www.ofcom.org.uk/consultations-and-statements/category-1/trialling-consumer-remedies

Statement and consultation: Helping consumers to get better deals in communications markets – mobile handsets

  • Consultation
  • Start: 22 July 2019
  • Status: Closed
  • End: 16 September 2019

Ofcom is seeking views on a range of potential solutions to ensure customers are sold mobile airtime services and handsets in a way that is fair.

https://www.ofcom.org.uk/consultations-and-statements/category-2/consumers-communications-markets-mobile-handsets