We are reviewing how the BBC should make its UK Public Services accessible, and consulting on changes to improve the clarity of our Code on Television Access Services for all broadcasters.
To help us assess the likely effectiveness of potential new measures, we are proposing a new rule which would enable us to require providers to participate in trials of customer engagement remedies.
We are proposing measures that broadband, phone and pay-TV providers could adopt to make sure they treat vulnerable people fairly.
Ofcom is seeking views on a range of potential solutions to ensure customers are sold mobile airtime services and handsets in a way that is fair.
Ofcom wants communications providers to do more to put fairness at the heart of their businesses. This discussion paper explains how we are likely to assess fairness issues and the kinds of concerns that might prompt intervention.
Statement of our plan of work for the next financial year(2019/20).
Decision on reforming the process for switching mobile provider, removing requirements on consumers to pay for their old service during a notice period once they have switched provider, and ensuring consumers are better informed about switching.
The updated guidance document clarifies the definition of a valid and dialable CLI for CPs in different parts of a telephone call, based on what is technically possible today.
This statement sets out Ofcom's decision to amend general condition C6.6, additional changes to our guidance on Calling Line Identification facilities, and a number of minor drafting changes.
Consultation on proposals for regulation of the wholesale market – the Wholesale Local Access market – for services that use this fixed connection between the local telephony exchange to a home or business premises to deliver broadband or landlines.
Our Annual Plan 2018/19 highlights some of the key work areas that we will seek to deliver in order to meet our goals.
Proposals for regulating the quality of Openreach’s services that are used by telecommunications providers to provide broadband and telephone services to customers and businesses.
In this statement, we set out our conclusion that there is a need for an automatic compensation scheme to protect residential consumers who suffer from certain service quality failures with their landline and/or broadband services.
This document sets out proposals to allow consumers to operate two categories of mobile phone repeaters on a licence-exempt basis i.e. with no need for a licence.
This document proposes an amendment to one of the regulatory conditions imposed on BT under the April 2016 Business Connectivity Market Review.
Ofcom exists to make communications markets work for everyone. To achieve this, we are proposing three main goals: to promote competition and ensure that markets work effectively for consumers; to secure standards and improve quality; and to protect consumers from harm.
This document discusses two licence variation requests from EE Limited, which would enable the use of 4G technology and support the provision of enhanced mobile communications for the emergency services.
This document sets out our view on the difficulties and costs that consumers face when they switch mobile services where they need to give notice to terminate their existing service.
In February 2016, Ofcom published its initial conclusions from its Strategic Review of Digital Communications. That document set out a range of actions to make communications work for everyone.
This document seeks views from stakeholders to help inform potential future proposals for new rules on automatic compensation.
This document sets out our view on the harm which consumers currently experience when they switch or consider switching mobile provider.