Consultations and statements


Latest publications

Consultation: Business connectivity market review

Ofcom’s Business Connectivity Market Review (BCMR) examines the markets for the provision of leased lines in the UK.

Consultation: Physical infrastructure market review

Consultation on proposals for regulation that will allow all telecoms providers access to the largest network of suitable telecoms infrastructure, the ducts and poles owned by BT.


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Consultation: Helping consumers to get better deals in communications markets - mobile handsets

  • Consultation
  • Start: 26 September 2018
  • Status: Closed
  • End: 07 November 2018

Ofcom is seeking views on a range of potential solutions to ensure customers are sold mobile airtime services and handsets in a way that is fair.

https://www.ofcom.org.uk/consultations-and-statements/category-2/consumers-communications-markets-mobile-handsets

Statement: Guidelines for Calling Line Identification Facilities

  • Consultation
  • Statement
  • Start: 19 September 2017
  • Status: Statement published
  • End: 14 November 2017

The updated guidance document clarifies the definition of a valid and dialable CLI for CPs in different parts of a telephone call, based on what is technically possible today.

https://www.ofcom.org.uk/consultations-and-statements/category-2/guidelines-for-cli-facilities

Statement on changes to the General Conditions of Entitlement

  • Consultation
  • Statement
  • Start: 26 April 2018
  • Status: Statement published
  • End: 28 May 2018

This statement sets out Ofcom's decision to amend general condition C6.6, additional changes to our guidance on Calling Line Identification facilities, and a number of minor drafting changes.

https://www.ofcom.org.uk/consultations-and-statements/category-3/changes-general-conditions-of-entitlement

Wholesale local access market review

  • Consultation
  • Statement
  • Start: 31 March 2017
  • Status: Statement published
  • End: 09 June 2017

Consultation on proposals for regulation of the wholesale market – the Wholesale Local Access market – for services that use this fixed connection between the local telephony exchange to a home or business premises to deliver broadband or landlines.

https://www.ofcom.org.uk/consultations-and-statements/category-1/wholesale-local-access-market-review

Statement: Annual Plan 2018-19

  • Consultation
  • Statement
  • Start: 01 December 2017
  • Status: Statement published
  • End: 09 February 2018

Our Annual Plan 2018/19 highlights some of the key work areas that we will seek to deliver in order to meet our goals.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposed-annual-plan-2018-19

Statement: Quality of service for WLR, MPF and GEA

  • Consultation
  • Statement
  • Start: 31 March 2017
  • Status: Statement published
  • End: 09 June 2017

Proposals for regulating the quality of Openreach’s services that are used by telecommunications providers to provide broadband and telephone services to customers and businesses.

https://www.ofcom.org.uk/consultations-and-statements/category-1/quality-of-service

Statement: Decision on reforming the switching of mobile communication services

  • Consultation
  • Statement
  • Start: 19 May 2017
  • Status: Statement published
  • End: 30 June 2017

Decision on reforming the process for switching mobile provider, removing requirements on consumers to pay for their old service during a notice period once they have switched provider, and ensuring consumers are better informed about switching.

https://www.ofcom.org.uk/consultations-and-statements/category-2/consumer-switching-proposals-to-reform-switching-of-mobile-communications-services

Statement: Automatic compensation

  • Consultation
  • Statement
  • Start: 24 March 2017
  • Status: Statement published
  • End: 05 June 2017

In this statement, we set out our conclusion that there is a need for an automatic compensation scheme to protect residential consumers who suffer from certain service quality failures with their landline and/or broadband services.

https://www.ofcom.org.uk/consultations-and-statements/category-1/automatic-compensation

Statement: Mobile phone repeaters

  • Consultation
  • Statement
  • Start: 05 April 2017
  • Status: Statement published
  • End: 06 June 2017

This document sets out proposals to allow consumers to operate two categories of mobile phone repeaters on a licence-exempt basis i.e. with no need for a licence.

https://www.ofcom.org.uk/consultations-and-statements/category-2/mobile-phone-repeaters

Statement: Non-domestic rates and the price for regulated Dark Fibre

  • Consultation
  • Statement
  • Start: 11 April 2017
  • Status: Statement published
  • End: 22 May 2017

This document proposes an amendment to one of the regulatory conditions imposed on BT under the April 2016 Business Connectivity Market Review.

https://www.ofcom.org.uk/consultations-and-statements/category-2/ndr-regulated-dark-fibre

Proposed Annual Plan 2017/18

  • Consultation
  • Start: 29 November 2016
  • Status: Closed
  • End: 07 February 2017

Ofcom exists to make communications markets work for everyone. To achieve this, we are proposing three main goals: to promote competition and ensure that markets work effectively for consumers; to secure standards and improve quality; and to protect consumers from harm.

https://www.ofcom.org.uk/consultations-and-statements/category-1/proposed-annual-plan-2017-18

EE application for licence variations

  • Consultation
  • Start: 19 August 2016
  • Status: Closed
  • End: 30 September 2016

This document discusses two licence variation requests from EE Limited, which would enable the use of 4G technology and support the provision of enhanced mobile communications for the emergency services.

https://www.ofcom.org.uk/consultations-and-statements/category-2/EE-licence-variation-1990-1920MHz

Consumer switching: Further proposals to reform switching of mobile services

  • Consultation
  • Start: 29 July 2016
  • Status: Closed
  • End: 16 September 2016

This document sets out our view on the difficulties and costs that consumers face when they switch mobile services where they need to give notice to terminate their existing service.

https://www.ofcom.org.uk/consultations-and-statements/category-2/mobile-switching-jul16

Strengthening Openreach’s strategic and operational independence

  • Consultation
  • Statement
  • Start: 26 July 2016
  • Status: Statement published
  • End: 04 October 2016

In February 2016, Ofcom published its initial conclusions from its Strategic Review of Digital Communications. That document set out a range of actions to make communications work for everyone.

https://www.ofcom.org.uk/consultations-and-statements/category-1/strengthening-openreachs-independence

Automatic Compensation

  • Consultation
  • Start: 10 June 2016
  • Status: Closed
  • End: 22 July 2016

This document seeks views from stakeholders to help inform potential future proposals for new rules on automatic compensation.

https://www.ofcom.org.uk/consultations-and-statements/category-2/automatic-compensation

Consumer Switching: Proposals to reform switching of mobile communications services

  • Consultation
  • Statement
  • Start: 23 March 2016
  • Status: Statement published
  • End: 01 June 2016

This document sets out our view on the harm which consumers currently experience when they switch or consider switching mobile provider.

https://www.ofcom.org.uk/consultations-and-statements/category-1/consumer-switching-mobile

Review of how we use our persistent misuse powers: Focus on silent and abandoned calls

  • Consultation
  • Statement
  • Start: 02 December 2015
  • Status: Statement published
  • End: 24 February 2016

We publish a 'general policy' on how we are likely to use our persistent misuse powers and to consider this when exercising them. We have reviewed the current policy and are now consulting on proposals to change it.

https://www.ofcom.org.uk/consultations-and-statements/category-1/review-of-how-we-use-persistent-misuse-powers

Review of how we use our persistent misuse powers - Focus on silent and abandoned calls

  • Consultation
  • Start: 01 October 2014
  • Status: Closed
  • End: 21 November 2014

Review of how we use our persistent misuse powers - Focus on silent and abandoned calls

https://www.ofcom.org.uk/consultations-and-statements/category-2/review-persistent-misuse-powers

Consumer switching: Next steps and call for inputs

  • Consultation
  • Start: 17 July 2014
  • Status: Closed
  • End: 30 September 2014

Ofcom's proposed next steps on consumer switching. This builds on the work already under way to help consumers change landline and broadband providers with greater ease and convenience. To progress this next phase of work, Ofcom is seeking input from stakeholders to better understand the current processes used to switch providers of bundled landline, broadband and pay TV services, and mobile voice and data services. In particular, Ofcom wants to gather information on how current processes affect the consumer switching experience and competition in the market.

https://www.ofcom.org.uk/consultations-and-statements/category-1/consumer-switching-cfi

The 0500 Number Range

  • Consultation
  • Start: 12 December 2013
  • Status: Closed
  • End: 31 January 2014

Ofcom has today also published a second consultation relating to its proposal to withdraw the 0500 number range

https://www.ofcom.org.uk/consultations-and-statements/category-2/re-consultation-0500-freephone