This document sets out our proposals on the process for the designation of a broadband Universal Service Provider.
Ofcom is consulting on whether to approve Format Change Requests relating to three analogue commercial radio licences in the West Midlands and Shropshire which are ultimately owned by Bauer Radio Limited.
The updated guidance document clarifies the definition of a valid and dialable CLI for CPs in different parts of a telephone call, based on what is technically possible today.
This statement sets out Ofcom's decision to amend general condition C6.6, additional changes to our guidance on Calling Line Identification facilities, and a number of minor drafting changes.
Consultation on proposals for regulation of the wholesale market – the Wholesale Local Access market – for services that use this fixed connection between the local telephony exchange to a home or business premises to deliver broadband or landlines.
Our Annual Plan 2018/19 highlights some of the key work areas that we will seek to deliver in order to meet our goals.
Proposals for regulating the quality of Openreach’s services that are used by telecommunications providers to provide broadband and telephone services to customers and businesses.
Decision on reforming the process for switching mobile provider, removing requirements on consumers to pay for their old service during a notice period once they have switched provider, and ensuring consumers are better informed about switching.
In this statement, we set out our conclusion that there is a need for an automatic compensation scheme to protect residential consumers who suffer from certain service quality failures with their landline and/or broadband services.
This document sets out proposals to allow consumers to operate two categories of mobile phone repeaters on a licence-exempt basis i.e. with no need for a licence.
This document proposes an amendment to one of the regulatory conditions imposed on BT under the April 2016 Business Connectivity Market Review.
Ofcom exists to make communications markets work for everyone. To achieve this, we are proposing three main goals: to promote competition and ensure that markets work effectively for consumers; to secure standards and improve quality; and to protect consumers from harm.
This document discusses two licence variation requests from EE Limited, which would enable the use of 4G technology and support the provision of enhanced mobile communications for the emergency services.
This document sets out our view on the difficulties and costs that consumers face when they switch mobile services where they need to give notice to terminate their existing service.
In February 2016, Ofcom published its initial conclusions from its Strategic Review of Digital Communications. That document set out a range of actions to make communications work for everyone.
This document seeks views from stakeholders to help inform potential future proposals for new rules on automatic compensation.
This document sets out our view on the harm which consumers currently experience when they switch or consider switching mobile provider.
We publish a 'general policy' on how we are likely to use our persistent misuse powers and to consider this when exercising them. We have reviewed the current policy and are now consulting on proposals to change it.
Review of how we use our persistent misuse powers - Focus on silent and abandoned calls
Ofcom's proposed next steps on consumer switching. This builds on the work already under way to help consumers change landline and broadband providers with greater ease and convenience. To progress this next phase of work, Ofcom is seeking input from stakeholders to better understand the current processes used to switch providers of bundled landline, broadband and pay TV services, and mobile voice and data services. In particular, Ofcom wants to gather information on how current processes affect the consumer switching experience and competition in the market.
Ofcom has today also published a second consultation relating to its proposal to withdraw the 0500 number range
Ofcom has announced new measures to help consumers change landline and broadband providers with greater ease, confidence and convenience.