Video relay services are a way of enabling people who use British Sign Language (BSL) to communicate effectively with people who don’t use BSL.
In this consultation we examine the case for Open Communications, an initiative for people and businesses in the telecoms and pay TV markets.
In this document, we set out our proposed approach to ensuring continued protections for voice-only customers.
We have confirmed a package of new rules that protect broadband, mobile, pay TV and landline customers, to help make sure they get a fair deal.
Our proposals cover the preparation and presentation of information published by BT, and information provided privately to Ofcom.
We are making changes to our accreditation scheme to make sure comparison tools continue to work for customers of communication services.
In this statement, we set out our conclusion that there is a need for an automatic compensation scheme to protect residential consumers who suffer from certain service quality failures with their landline and/or broadband services.
We are proposing measures that broadband, phone and pay-TV providers could adopt to make sure they treat vulnerable people fairly.
The statement sets out our decision to make the changes proposed in the consultation, and also a related consultation published in July 2019.
Our fairness framework explains how we are likely to assess fairness concerns when they arise and the kinds of problems that might prompt action from us.
To help us assess the likely effectiveness of potential new measures, we are proposing a new rule which would enable us to require providers to participate in trials of customer engagement remedies.
Ofcom is seeking views on a range of potential solutions to ensure customers are sold mobile airtime services and handsets in a way that is fair.
Statement of our plan of work for the next financial year(2019/20).
Decision on reforming the process for switching mobile provider, removing requirements on consumers to pay for their old service during a notice period once they have switched provider, and ensuring consumers are better informed about switching.
The updated guidance document clarifies the definition of a valid and dialable CLI for CPs in different parts of a telephone call, based on what is technically possible today.
This statement sets out Ofcom's decision to amend general condition C6.6, additional changes to our guidance on Calling Line Identification facilities, and a number of minor drafting changes.
Consultation on proposals for regulation of the wholesale market – the Wholesale Local Access market – for services that use this fixed connection between the local telephony exchange to a home or business premises to deliver broadband or landlines.
Our Annual Plan 2018/19 highlights some of the key work areas that we will seek to deliver in order to meet our goals.
Proposals for regulating the quality of Openreach’s services that are used by telecommunications providers to provide broadband and telephone services to customers and businesses.
This document sets out proposals to allow consumers to operate two categories of mobile phone repeaters on a licence-exempt basis i.e. with no need for a licence.
This document proposes an amendment to one of the regulatory conditions imposed on BT under the April 2016 Business Connectivity Market Review.