Consultations and statements


Latest consultations

BBC regulation

Regulation of the BBC

Automatic compensation

In this consultation we set out proposals to introduce automatic compensation for residential consumers of landline and/or broadband services who suffer quality of service problems in relation to delayed repairs, delayed provisions and missed appointments.


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Automatic compensation

  • Start: 24 March 2017
  • Status: Open
  • End: 05 June 2017

In this consultation we set out proposals to introduce automatic compensation for residential consumers of landline and/or broadband services who suffer quality of service problems in relation to delayed repairs, delayed provisions and missed appointments.

Electronic Communications Code

  • Start: 24 March 2017
  • Status: Open
  • End: 02 June 2017

Digital Economy Bill: Proposed Code of Practice, Standard Terms of Agreement and Standard Notices.

Delivering a more independent Openreach

  • Start: 17 March 2017
  • Status: Open
  • End: 14 April 2017

Update on BT’s voluntary notification under s.89C Communications Act 2003 and consultation on releasing the BT Undertakings pursuant to section 154 Enterprise Act 2002.

Review of the market for standalone landline telephone services

  • Start: 28 February 2017
  • Status: Open
  • End: 09 May 2017

Review of the retail market for standalone landline telephone services, that is the sale of telephone services to those people who buy such services in a standalone contract and not as part of a bundle with other services such as broadband or pay-TV.

Proposal to apply Code Powers to Wildcard UK Limited

  • Start: 27 January 2017
  • Status: Closed
  • End: 27 February 2017

Ofcom has reviewed an application for Code powers submitted by Wildcard UK Limited and this document sets out a summary of the contents of that application, as well as Ofcom’s proposal to grant Code powers in favour of Wildcard UK Limited.

Proposal to revoke Code powers from certain companies

  • Start: 22 December 2016
  • Status: Closed
  • End: 22 January 2017

Ofcom’s proposal to revoke certain directions granting ‘Code powers’ to a number of companies.

Designing the broadband universal service obligation - Final report to Government

  • Start: 07 April 2016
  • Status: Closed
  • End: 23 June 2016

The UK Government intends to introduce a broadband universal service obligation (USO) that would give everyone a right to a decent broadband connection on reasonable request.

Wholesale Local Access Market Review: Initial proposals to develop an effective PIA remedy

  • Start: 06 December 2016
  • Status: Closed
  • End: 31 January 2017

This consultation follows our Digital Communications Review (DCR) and a progress update published in July on supporting investment in ultrafast broadband networks.

Narrowband Market Review

  • Start: 01 December 2016
  • Status: Open
  • End: 29 March 2017

Consultation on the proposed markets, market power determinations and remedies for wholesale call termination, wholesale call origination and wholesale narrowband access markets.

Proposed Annual Plan 2017/18

  • Start: 29 November 2016
  • Status: Closed
  • End: 07 February 2017

Ofcom exists to make communications markets work for everyone. To achieve this, we are proposing three main goals: to promote competition and ensure that markets work effectively for consumers; to secure standards and improve quality; and to protect consumers from harm.

Proposal to apply Code Powers to Truespeed Communications Ltd

  • Start: 11 November 2016
  • Status: Closed
  • End: 12 December 2016

Decision to apply the electronic communications code (“the Code”) to Truespeed Communications Ltd.

Promoting efficient use of geographic telephone numbers

  • Start: 28 October 2016
  • Status: Closed
  • End: 09 December 2016

Promoting efficient use of geographic telephone numbers: Review of the pilot scheme to charge communications providers for certain geographic numbers, including proposals to modify General Condition 17

Proposal to apply Code Powers to Maximus Networks Ltd

  • Start: 23 September 2016
  • Status: Closed
  • End: 24 October 2016

This document sets out Ofcom's proposal to apply the electronic communications code ('the Code') to Maximus Networks Ltd.

Proposal to apply Code Powers to Community Fibre Limited

  • Start: 19 August 2016
  • Status: Closed
  • End: 19 September 2016

This document sets out Ofcom's proposal to grant Code powers, pursuant to the electronic communications code ('the Code'), to Community Fibre Limited.

Proposal to apply Code Powers to Quickline Communications Limited

  • Start: 19 August 2016
  • Status: Closed
  • End: 19 September 2016

This document sets out Ofcom's proposal to apply the electronic communications code ('the Code') to Quickline Communications Limited.

EE application for licence variations

  • Start: 19 August 2016
  • Status: Closed
  • End: 30 September 2016

This document discusses two licence variation requests from EE Limited, which would enable the use of 4G technology and support the provision of enhanced mobile communications for the emergency services.

Quality of Service for WLR and MPF: Proposed Directions and Consents relating to the minimum standards and KPIs imposed in the 2014 Fixed Access Market Reviews

  • Start: 05 August 2016
  • Status: Closed
  • End: 09 September 2016

This document proposes a number of modifications to Openreach’s existing obligations relating to the repair of wholesale broadband and telephony services.

Review of the General Conditions of Entitlement

  • Start: 02 August 2016
  • Status: Closed
  • End: 11 October 2016

Consultation on the general conditions relating to network functioning, public payphones, directory information and numbering.

Consumer switching: further proposals to reform switching of mobile services

  • Start: 29 July 2016
  • Status: Closed
  • End: 16 September 2016

This document sets out our view on the difficulties and costs that consumers face when they switch mobile services where they need to give notice to terminate their existing service.

Making switching easier and more reliable for consumers

  • Start: 29 July 2016
  • Status: Closed
  • End: 21 October 2016

It is important for consumers to be able to switch providers easily and reliably so that they can exercise their choice of provider and take advantage of competition in the communications sector.