Accessibility on another TV channel

Published: 1 August 2023
Last updated: 1 August 2023

You can contact either the broadcaster or Ofcom to complain about accessibility, including subtitling, signing or audio description. Receiving feedback and complaints from audiences can help broadcasters to improve the quality of their access services.

If you would prefer to complain to Ofcom directly, please complete our TV and radio complaint form.

You can also email us at, or get in touch by phone, including video relay, or post.

We welcome complaints to our email address in formats other than print, for example an audio recording or a British Sign Language video. To respond in BSL:

  • Send us a recording of you signing your response. This should be no longer than 5 minutes. Suitable file formats are DVDs, wmv or QuickTime files. Or
  • Upload a video of you signing your response directly to YouTube (or another hosting site) and send us the link.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the digital team.

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