Automatic compensation: What you need to know
Published: 12 March 2024
Last updated: 20 July 2026
Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.
New Ofcom research reveals how to cut phone and internet bills
Published: 26 February 2026
Last updated: 30 June 2026
New data published today by the telecoms watchdog has pinpointed areas where millions of phone, broadband and pay-TV customers could save money on their bills.
Telecoms price rises – what are your rights?
Published: 20 January 2023
Last updated: 29 June 2026
What are your consumer rights if you see your home phone, mobile, broadband or pay TV bills rise.
Social tariffs: Cheaper broadband and phone packages
Published: 6 March 2024
Last updated: 22 June 2026
Social tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services and can potentially get discounts and save money on their bills.
Unable to pay a bill?
Published: 13 March 2013
Last updated: 8 April 2026
Don’t agree with the charges on your bill? Find out what you need to do if you want to dispute a bill.
Pricing and consumer engagement 2025: interactive report
Published: 26 February 2026
This report looks at trends in the prices of UK residential fixed broadband, fixed voice, mobile phone, and pay TV services, including Subscription Video on Demand (SVoD) services.
Pricing and consumer engagement
Published: 23 January 2024
Last updated: 26 February 2026
This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.
Ofcom statement on O2 price rises
Published: 30 October 2025
Ofcom’s statement on O2’s decision to increase mid-contract price rises beyond what customers agreed when they signed up.
Top tips to stay in control of your phone charges
Published: 31 January 2025
Last updated: 23 June 2025
This page provides information on how you can stay up to date and in control of your phone bill charges aswell as what to avoid.
Stopping premium rate charges
Published: 31 January 2025
Last updated: 23 June 2025
If you have an unexpected charge on your phone bill and want to find out what it is for, you’ll need to contact the service provider first.