Telecoms price rises – what are your rights?
Published: 20 January 2023
Last updated: 19 July 2024
Telecoms contracts often include terms that increase the main monthly price during the customer’s contract period. These price rises usually happen once a year in March or April.
Ofcom’s guidance under General Condition C1 – contract requirements (January 2025)
Published: 19 July 2024
Last updated: 19 July 2024
Communications Affordability Tracker
Published: 27 February 2024
Last updated: 10 July 2024
Our latest research into the affordability of home broadband, mobile phone, landline and pay TV services.
Unable to pay a bill?
Published: 13 March 2013
Last updated: 3 July 2024
Don’t agree with the charges on your bill? Find out what you need to do if you want to dispute a bill.
Social tariffs: Cheaper broadband and phone packages
Published: 6 March 2024
Social tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services.
Travelling abroad? Don’t forget to check for roaming charges
Published: 18 July 2022
Last updated: 22 February 2024
You may be looking to head abroad soon. But before you do, it’s important to be aware of any charges you could face for using your mobile phone when you’re outside the UK.
Save money on your phone, broadband, and pay-TV bills in 2024
Published: 15 January 2024
Last updated: 15 January 2024
Now that we’ve rung in the New Year, many people are thinking about ways to save money in 2024. Household budgets continue to feel the pinch amid rising living costs – so it’s important to find out if you can cut costs on your phone, broadband and pay-TV bills.
Affordability of communications services
Published: 12 December 2023
Last updated: 12 December 2023
Ofcom wants to make sure people can access high-quality broadband and mobile services at a price they can afford. This page provides an overview of what we're doing.
Use an Ofcom-accredited price comparison site to find the best deal
Published: 10 November 2023
Looking for a new phone, broadband or digital TV deal? Check out the price comparison sites that Ofcom has accredited.
4.7 million UK homes have struggled to afford their telecoms bills this year
Published: 18 December 2020
Last updated: 15 August 2023
New Ofcom research reveals the challenges and tough choices many telecoms customers are facing this year, with more action needed from industry to support customers in financial difficulty.